• ICICI Bank

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Overview

ICICI Bank has a rating of 1.78 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. ICICI Bank ranks 254th among Banking sites.

  • Service
    7
  • Value
    7
  • Quality
    7
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
See all photos
How would you rate ICICI Bank?
Top Positive Review

“O\kay”

alicia m.
4/28/21

I can just say this bank is okay... there's delay sometimes so I don't really prefer to deal with them. I deal with reliable investment platforms like BTCPROFITUK, COM for lucrative investment deals in forex, stocks and cryptocurrency. I use my money wisely by investing and m i make cool profit off of it. And I recommend it to most people and they give good remarks all the time I implore you to try it out.

Top Critical Review

“BAD Experience”

Derick D.
2/21/23

BAD experience, paid for Term Insurance, after making the payment and waiting for 12 days received an email stating not eligible. No courtesy from the staff to inform or follow up... wasted my precious time. Definitely cancelling my salary account from ICICI and shifting some other bank... Horrible staff

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user derickd27
1 review
0 helpful votes
February 21st, 2023

BAD experience, paid for Term Insurance, after making the payment and waiting for 12 days received an email stating not eligible. No courtesy from the staff to inform or follow up... wasted my precious time. Definitely cancelling my salary account from ICICI and shifting some other bank... Horrible staff

Thumbnail of user hazela60
1 review
0 helpful votes
December 1st, 2022

This bank employees have no common sense or humanity. They are disgusting and behave like illetrate. They killed my poor pets and my kid went through so much of trauma. This loan doens't belong to me.

Thumbnail of user pankajr24
3 reviews
1 helpful vote
January 21st, 2024

Don't use ICIC Bank Paylater Service. It's a Shady Scheme by the bank. I joined paylater on January 13,2024 to test their service. I got Rs. 10,000 as paylater balance. On 20 Jan, 2024 I got a message that I've to pay to my balance by 31 jan 2024 or I'll face late charges. (It's been only one week and they're asking for money. Don't use their service or you'll regret if you don't have money.)

**ICIC bank claim that we can pay dues 45 days later and they advertise it heavily. On their main paylater page they have mentioned it again and again.
What they didn't mention even once is their billing cycle.

Tip for consumers:
Don't use this service if you're in need of money. Or you'll suffer as they harass you for money by constant email, messages, etc.

Products used:
ICIC Paylater

Service
Value
Quality
Thumbnail of user bhavinr
1 review
0 helpful votes
February 21st, 2023

We opened two NRE accounts with ICICI bank at least 5 years back and maintained decent balances. In last few months, our balance fell under Rs 10,000. We were not aware about a small print saying that the account attracted heavy penal charges if the balance fell under Rs. 10,000. There was no reminder sent to us to ask us to increase the balance in excess of Rs. 10,000 when the balance fell under the threshold. This unscrupulous bank chose not to ask us to deposit the amount but ate away about Rs. 5,000 over a few months and completely finished our balance. This is an open day robbery.

Service
Value
Quality
Thumbnail of user johnegb
1 review
2 helpful votes
August 5th, 2023

One of the worst, money looting bank.
Please do not invest on this bank.
Please do not open any saving accounts or salary account or Fixed deposit. You will loose all your money. 0 Rating.

Service
Value
Quality
Thumbnail of user shekhark13
1 review
0 helpful votes
November 2nd, 2023

Worst bank, as compare to other banks. There is no customer care proper time to response i nerver see like this bank

Thumbnail of user nimishs9
1 review
0 helpful votes
March 23rd, 2023

I take Two Wheeler Loan By ICICI of Amount ******* of 2 year and total interest calculation is about 25K, that is too much. Compare to personal loan it is very high even they don't suggest which loan need to be taken. If I take personal its interest is very low compare to Two Wheeler Loan.

Thumbnail of user ashwania1
5 reviews
3 helpful votes
April 6th, 2023

I downgraded my dealings with this Bank in 2014 consequent to a series of unpleasant experiences-1. Fraudulent ICICI Pru form signings 2. Pestilent follow up for investments 3. Not handling simple issues like address change 4. Harassing endlessly and not changing funds from NRO to NRE despite submission of valid Form 15ca and 15 cb. Fast forward to Jan 2023, I visit a nearby branch to close my Demat accounts and change status of NRE to Res status. Two months and several mails later, nothing has moved. About ICICI personnel, less said the better. I think my cleaners are more well informed and better behaved. This is a Bank that you should avoid like you would any virus.at the very least this Bank will drive you insane. Nothing works here except bullxxxxxxxx

Products used:
ICICI Bank and ICICI Direct products

Service
Value
Quality
Thumbnail of user ankushn5
1 review
0 helpful votes
January 8th, 2023

Not updated 96 hours gone still request has not been done. Poor service poor staff specially bank end staff heights of lazyness I cant get my money out of my bank account

Thumbnail of user sikhamvarghese
1 review
0 helpful votes
May 21st, 2023

I have applied for two wheeler loan to buy a royal Enfield bike and they rejected the loan only because I am a lady. And stated that it's against their policy to provide loan for a lady to buy RE.

Tip for consumers:
Worst banking partner

Products used:
Loan

Thumbnail of user krishnakant.rawle
1 review
1 helpful vote
July 3rd, 2023

I am witnessing major issues after taking Icici home loan under money saver. There is no transparency. I am not able to see anything online. Bank does not share details and have to do lot of follow up. Simple questions like how much I paid so far towards principal, what is ROI, branch office not able to answer. Sales team ( Kauser Raza, Pradeep Maurya, Praful Mediwala from Mumbai MIDC Andheri branch) are worst to deal with. They just keep sending me to various people instead of getting this information. My suggestion is not to take money saver home loan from ICiCi and do not deal with Andheri MIDC sales team of Kauser Raja and team.

Products used:
Money saver home loan from Icici

Service
Value
Quality
Thumbnail of user kuldeept9
1 review
1 helpful vote
November 15th, 2022

ICICI is the bigger thieves bank of the India. I am a saving account holder of saving bank account
Since 2015. Being an accountant by professional i am used to a busy schedule in my daily life routine
I didn't get a time in these year to open and check ICICI bank performances like how much interest I am getting. What charges are deducting from my account. Even I was not suppose to hold a credit card but ICICI bank representatives who are behaving today an uneducated person they used to conveyance people to keep a credit card just because of their suggestions I kept a credit card but within two or three months I found wrong invoices on monthly due amount then I tried to take help of customer care but they don't respond to customers even I tried to make calls many times, but sometimes call gets disconnect and sometimes connectivity errors and sometimes customer behave rudely and cut the call
Even I thought to take a help of relationship manager of ICICI bank but I found there's no one assign to me. I really very disappointed with ICICI bank. I tried many time to resolve my issue with credit card department but there's Girls who really don't know how to talk with clients and customers very worse services of ICICI bank
I don't agree to pay unnecessary charges which are added itself by ICICI Credit card. I am not able to Pay these all charges please waive off

Thumbnail of user kishorea2
1 review
0 helpful votes
August 30th, 2022

(-5 stars for ICICI Bank and their Employee's) This Bank is ignorant. They have my Rs. 1, 00, 000+ in dollar to rupee exchange difference that ICICI Bank didn't pay what promised. It has been a over a year and they keep saying someone will call you and take care of this but all of them failed and played with me and my money. I still don't understand how a Bank can do this. At this point I don't care about the money but the PRINCIPLE of it and going to sue the bank in USA and in India both. Complaint to RBI is on the way.

My suggestion to all the people, not to do business with this Bank. When you lose money, that's when you would find out or listen to me. There are batter and smaller banks around to serve you batter. I would as a local go with SBI and for International Banking HSBC or Citi Bank your batter choice. Give them a business and trust them with your money and learn at your own risk. Employees are selling your personal information to hackers as well, especially if you use Money 2 India, do not provide your US bank information as hackers transferred $4800 from my CC to my checking account and only ICICI Bank was requiring personal information (given) at the transfer so they can withdraw and transfer.

(-3 stars for Kalavad Rd Branch) I am NRI and I regret having an account with ICICI Bank. This bank has zero customer service. I transferred dollars to my ICICI Bank account. ICICI Bank promised a rate that never was paid. No one cares at ICICI Bank. I suggest to go with HDFC Bank which is batter in service and have a little higher rate but worth it. ICICI Bank had bad employees to name few Malay Mehta, Yogesh at Kalavad Rd branch and Gautam Singh in NRI division, they all failed to do what they agreed which I have it in writing, recording and have a witnesses. I am going to file a complaint with RBI and file a lawsuit in court for fraud, cheating and for deceptive services. This bank is a cheater - I would not trust this Bank with my money in it.

What a non-sense! Response from the owner (owner of the bank)? If ICICI Bank cared, they should be calling with contact information and would provide a name of the person who cared to response behalf of the ICICI Bank. My letter to bank and a possible lawsuit is on the way soon...

Tip for consumers:
(-5 stars for ICICI Bank and their Employee's) This Bank is ignorant. They have my Rs. 1,00,000+ in dollar to rupee exchange difference that ICICI Bank didn't pay what promised. It has been a over a year and they keep saying someone will call you and take care of this but all of them failed and played with me and my money. I still don't understand how a Bank can do this. At this point I don't care about the money but the PRINCIPLE of it and going to sue the bank in USA and in India both. Complai

Products used:
ICICI Bank forced me to use "Money2 India" which asked too personal information of my US Bank and then ICICI Bank Money2India Hackers came and took $4800 after my transfer transection. They are the only people had access to my US Bank login information.

Service
Value
Quality
Thumbnail of user jyothiv7
1 review
0 helpful votes
May 2nd, 2023

NRO Online Login access
I have an NRO account with ICICI. But no internet access. I am not able to create login password using the USER ID that the bank gave me. It says my mobile ph no is not connected to my account though it is. The phone number is there on my checks as well.

I went the Bengaluru to resolve it. Even with 3 weeks of working on it they could not get it working.

One employee at a branch said that the solution might be to cancel all my NRO and NRE accounts. This will involve breaking all my CDs leaving me with a loss of several lakhs. But the employee just shrugged and said ICICI cant help it.

To top it all, the bank employees said that I should talk to their customer service myself since they couldnt reach either their IT services or customer services.!

I have been talking to ICICI people every day. No one is able to help.

Talked to Rajesh from Hyderabad who told me his supervisor was very busy. Thats OK. I dont have anything to do. I can just sit here and call over and over again.

He has said his supervisor names Farookh will call me in a couple of hours.

I have been waiting for years to get internet access. Even went to a branch multiple times last month. Still no access. Now I am waiting for someone from ICICI to call me and fix the problem. Why is it so hard?

I need some of the level of a manager to call me and fix the problem
I am looking to alternate banks to move all my accounts to,

Service
Value
Quality
Thumbnail of user ashisha7
3 reviews
0 helpful votes
August 21st, 2018

ICICI bank is very time consuming and their workers have lots of attitudes. You enter any bank your work is not done before 1,2 hours.

Thumbnail of user aliciam450
18 reviews
3 helpful votes
April 28th, 2021

I can just say this bank is okay... there's delay sometimes so I don't really prefer to deal with them.

I deal with reliable investment platforms like BTCPROFITUK, COM for lucrative investment deals in forex, stocks and cryptocurrency. I use my money wisely by investing and m i make cool profit off of it. And I recommend it to most people and they give good remarks all the time I implore you to try it out.

Thumbnail of user jessicah322
3 reviews
1 helpful vote
September 11th, 2018

Thank you to attended me very well, I am so grate for your atention, I was really need and the product have arrived at my home as soon as I complained

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