Overview
Ibotta has a rating of 4.2 stars from 4,504 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.
Started out excited for deals. Got quite a bit back... now as soon as an item goes on sale at your store which would combine with their rebate... they drop that store about the time you buy and then can't submit for cash back. Example: Honey bunches of oats went on sale at Kroger for $1.79. Ibotta advertised $1.25 back per box... amazing deal. But the next week they reset it and I could try the deal again. It shows available at Kroger...I bought it. Tried to claim and now they removed Kroger as an available store. I get that some offers expire but literally the best deals suddenly expire moments after the customer might have an advantage. Zevo bug plug in went bogo at Publix (one would cost about $12) and ibotta had $10 back. Guess what they took the rebate off for publix and only available at other retailers where it's more expensive. Also not everyone gets the same offers. Could be good... could be bad. It's work to look through and add offers. On fetch you don't have to do anything but scan your receipt and the figure out what you have and what you're getting back in an instant... not perfect bc it may miss occasionally since it's a computer reading it. But their customer service fixed it right away with just a message. I've saved a couple hundred dollars since I started Ibotta 6 months ago so that's good. But I've missed out on so much more due to changing the offers. Not expireng offers... just that they change it. I think fetch with its issues at times is still superior. But none of these rebate apps is the best. It's still work and time to save.
My missing cashback case was taken care off within less than 3 hours and everything was corrected and explained in details. It's a wonderful experience! Thank you.
Overall the experience has been good. I would say more but I have nothing else to add to what I have already said. Thanks
They are hreat if you ever have a problem with a rebate. They have always had it fixed in minutes!
Saving money is needed now more than ever and Ibotta makes it happen.
My Weis transaction wasn't received by Ibotta. I contacted them an submitted the transaction manually. Ibotta investigate the problem and give me my cash back in a few days.
I waited for over a week and was unable to even let y'all know I was missing cash back on my purchase. I am missing multiple offers and ordered those products ONLY because of the cash back.
I thought you could redeem through walmart on one receipt, and through ibotta on another, apparently not in this case. They helped me make it right though and they were very nice about it. Thank you all sooo much for being such an awesome company!
I have had nothing but positive experiences with this company and have saved so much money with it over the years. Recently I was missing a significant amount of cash back on a scanned receipt so I contacted customer service and the issue was resolved within a couple of email exchanges to provide information. I can't recommend this app highly enough.
I contacted customer service about a missed transaction on my receipt and they reviewed my receipt and screenshot and they fixed the situation for me
I LOVE Ibotta! They make it so easy to earn rewards, they even remind you when you're linked to an account if you've missed savings. You just can't beat it. If you're on the fence and looking for an app to save and earn, I'm telling you, Ibotta is THE ONE
I had a problem with receiving cash back for an offer. Submitted a request and Ronnie replied back within 10 minutes. Greatly appreciate his fast response!
New offers also introduce items I'm willing to try. Bonus offers encourage additional purchases. Counting per item rather than per offer has helped me as I shop for a few households.
Missing cash and was told that item didn't qualify but it clearly stated that the product met the requirements. Jeric reviewed the claim and manually posted the credit to my account
The app is Easy to use. You can link accounts to get cash back from clubs that don't give receipts and Ibotta emails you if you miss a cash back offed
I had three items that didn't show up for the cash back I contacted them and they corrected it superfast. I cannot tell you how impressed I am with this company and would recommend them to all my friends and family
Jayne Raskovich
Thank you for your app. I appreciate the extra money you offer for our purchases.
My receipt from Walmart on 12-22-24 on which $6.60 was my rebate came into question probably because my listed normal debit/credit card used was the 2nd card used instead of the 1st/only. I needed to empty a gift card 1st before then using the debit/credit card I normally use for purchases at Walmart. Your system didn't find the 2nd card, only the 1st.
I love that they auto submit my receipts with Walmart now. I'm a busy mom and it makes things so much easier on me
Ibotta has really speeded up it's customers issues being resolved. My problem was handled within a day and I deeply appreciate the quick service
Francis D. Was very professional and caring. Was quick to answer my question and responsed in a timely manner. Also gave me a solution to my problem,. Was a pleasure to work with.
This app is so easy to use anywhere almost any store and to recieve your money is also very easy is very fast, other app it take days and is not good to process.
This app is so easy to get money instantly and get the thing you need.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. Thanks again for the honest review!