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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,549 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,338
value
485
shipping
178
returns
184
quality
360
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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New Jersey
2 reviews
0 helpful votes
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Every little bit helps
July 4, 2024

I really like Ibotta. The app is easy to use. You can scan your reciept manually or attach your stores loyalty card and let the app take things from there. If you attach your stores loyalty card to Iotta, you won't have to worry about missing cash back opportunities. Easy peasy way to earn a few bucks.

Date of experience: June 24, 2024
Texas
2 reviews
5 helpful votes
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$50.00 dollar club
April 5, 2021

I love using the ibotta app. Not only does it pay me to buy things I buy all the time but I use the app to look at new products as well as give me ideas on different things for meals. At first I thought it seemed a little confusing but it was a lot simpler than I thought. Now I always make my grocery list while viewing the app. I have just made it to the $50.00 dollar club. Thanks ibotta

Date of experience: April 5, 2021
Florida
1 review
0 helpful votes
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Free Money
October 17, 2021

Yes... FREE MONEY! All you have to do is be prepared before you shop. Look into the app and what offers are available, choose the ones that you will purchase. If your credit card or loyalty card is connected, your free money will show up in your designated account in about 3-4 business days. If your accounts are connected then you need to take a picture of the receipt and submit it. It really is easier to have your accounts connected. Once you check out at the given store, Ibotta does the rest for you. VERY MUCH worth my time and I would highly recommend this app to anyone that would like to save money!

Date of experience: October 17, 2021
Michigan
1 review
0 helpful votes
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Need more selection at BJ's
February 23, 2024

Overall, I've been fairly satisfied with Ibotta and my earnings through grocery, various retailers and restaurants. However, I don't understand why there are hundreds of offers available across many stores/retailers, such as Meijer, Kroger, Walmart, etc., but those same offers are not available for BJ's Wholesale Club—you only offer a handful, and I've noticed it's never for products like paper towels, toilet paper or laundry detergents—why is that?! I wish someone would look into that… needs to change!

Date of experience: February 22, 2024
Utah
1 review
0 helpful votes
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See above please--supposed to get $1.00 bonus
See above see above see above see above

Date of experience: September 14, 2024
Ibotta C. Ibotta Rep
8 months ago

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Kentucky
1 review
0 helpful votes
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Not happy
June 1, 2024

Items that are pictured and described are then rejected after having to scan barcodes. Items with rebates always seem to be brands other than what I bought on last few receipts. We shouldn't have to scroll through pages of offers to pick rebates.

Date of experience: May 22, 2024
Ibotta C. Ibotta Rep
12 months ago

Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service. Thanks for leaving an honest review!

Florida
1 review
0 helpful votes
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Cannot deal with robots
May 31, 2024

I have had an issue the past two purchases of my watermelon. I literally took a picture of the sign that says it's a Florida melon this time and still refused. I was also refused a refund from pillsbury biscuits but the picture shows the small biscuit cans in the picture..

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 21, 2024
Oklahoma
1 review
0 helpful votes
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Excellent money maker
November 4, 2021

I love Ibotta.min two years I have made about $150.00 buying stuff I would buy anyway. Not crazy stuff I don't need. Sign up now for a free thanksgiving dinner. Use my code MHBFOGP and get an extra $10.00 cash and a turkey.

Date of experience: November 3, 2021
California
1 review
0 helpful votes
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Cash Back
December 30, 2022

Ibotta works very quickly to calculate and award your rewards. I love being able to shop either online or in the store to earn rewards. I was hesitant about using this app at first but now I'm so glad I did! Thanks Ibotta

Date of experience: December 29, 2022
Utah
1 review
0 helpful votes
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Ibotta Rocks!
April 22, 2024

I enjoy using this app for so many different stores. You have many opportunities in earning cash back. It's a great app and the customer service group answers all questions and gets back to you quickly!

Date of experience: April 12, 2024
Florida
2 reviews
0 helpful votes
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Saving money is always worth the time
May 19, 2024

I use iBotta daily. There are so many distractions like phone calls, emails, etc. And 90% of them are junk. But the little bit of time I spend using iBotta is 100% productive. So as far as I am concerned...Saving money is always worth the time!

Date of experience: May 9, 2024
Mississippi
1 review
0 helpful votes
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Great For Saving and Get Money Back
May 21, 2024

My experience, for many years now, with Ibotta have been great.

The Ibotta Care Team has a speedy respond every time I have any issues. Some times they have forgot to accredit my bonuses. But as soon I request to check my account, they have they have a speedy response.

I really love my Ibotta, and I have been telling to many of my friends. I do recommend to get it ASAP, because you will not regret it 🥰💖🎉

Date of experience: May 10, 2024
North Carolina
1 review
6 helpful votes
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I am new to Ibotta. I just got it 2 weeks ago and was so excited to use it! I finally managed to save 30 dollars and I went to cash out the money I had saved and of course... it doesn't work. I've tried for 3 days to get in touch with customer service but there must be no such thing because I haven't heard anything. Thinking this is a big scam. Every time I try and get my gift card it says for me to retry and that the connection is bad... my connection to the internet is fine... I've tried it with and without WiFi.

Date of experience: May 17, 2019
Washington
1 review
0 helpful votes
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Helpful
June 14, 2024

I just started using Ibotta and wasn't sure how it worked. So I emailed them and they got back to me next morning answering my questions and helped me with my concerns! Great costumer service experience

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Service
July 16, 2024

Customer service is conveniently located, in comparison to other shop reward aps. It did take a couple of attempts to correct. However, it was with little to no hassle.

Date of experience: July 6, 2024
Virginia
4 reviews
21 helpful votes
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Deceptive
April 14, 2019

Had Ibotta for over a month and met the requirements for $20. Took 3 days to post, didn't credit a purchase and pending $20 earnings just disappeared.
Can't get in touch with Care Team. What a waste of time!

Date of experience: April 14, 2019
Ohio
1 review
0 helpful votes
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Second time...
March 22, 2024

After receiving an unhelpful automated reply about which I wrote a frustrated review, I received a response from an actual person who DID read my question and handled it. I am very grateful for the opportunity that Ibotta gives me to earn cash back, but I don't care for the AI-type responses that really do no read/understand the question or realize the extent of what I have tried already. A human customer service rep is much preferred. Pramod T. Had it handled quickly, effectively, and accurately. I appreciate the effort!

Date of experience: March 12, 2024
Florida
1 review
0 helpful votes
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Easy to use
August 24, 2024

I've been very happy with Ibotta, the only instance where I clipped an item and when I went to claim it on Ibotta, the receipt couldn't read the date, the receipt must have needed ink.

Date of experience: August 14, 2024
Indiana
1 review
0 helpful votes
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Resolution for a ticket.
October 4, 2021

Thank you so much for your prompt attention to the matter I emailed you about. Your response was swift and helpful.

Date of experience: October 3, 2021
Utah
2 reviews
7 helpful votes
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Terrible
April 18, 2019

I had earned $66.00 with shopping, then they changed app versions. Now unable to get into the app unless I get a new phone! Which I am not going to do due to the cost! They have never offered to even send me a gift card for that which I have lost. So with that being said I would be cautious of using this app as to who knows what changes are to take place next!

Date of experience: April 18, 2019