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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.

service
1,336
value
484
shipping
178
returns
184
quality
359
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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South Carolina
1 review
0 helpful votes
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Adding an offer
July 10, 2024

I had questions regarding missing cash back. Staff was very responsive and included information regarding adding offers prior to service. Very impressed with customer service.

Date of experience: June 30, 2024
Alabama
1 review
0 helpful votes
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Problem resolved!
June 1, 2024

Somehow, my account was hacked into and I was not able to access it or the cash I had built up. The Ibotta team was amazing at helping to resolve my problem. I am thankful to be able to use my account again. No monies lost!

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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Great customer service
September 8, 2024

I had issues getting a receipt to scan. After notifying customer service, they had the cashback added to my account within 2 days.

Date of experience: August 29, 2024
Ohio
2 reviews
0 helpful votes
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Pretty neat
May 19, 2024

I love saving money so I thank you! I didn't get all the money I was supposed to though. I was supposed to get cash back for little Debbie cakes if you buy 2 family packs which I did. I didn't get credit for it. Also for my Rachel Ray dry cat food, no points. Nor that big of a deal. But If your gonna show me and tell me I'm gonna get it, then don't give it, makes me not trust your company brand.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2024
Kentucky
1 review
0 helpful votes
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Not happy
June 1, 2024

Items that are pictured and described are then rejected after having to scan barcodes. Items with rebates always seem to be brands other than what I bought on last few receipts. We shouldn't have to scroll through pages of offers to pick rebates.

Date of experience: May 22, 2024
Ibotta C. Ibotta Rep
12 months ago

Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service. Thanks for leaving an honest review!

California
1 review
0 helpful votes
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Love the savings
August 27, 2024

Easy to use, great product selection and rebate $.
Customer service has been quick to review any messages that I have sent.

Date of experience: August 17, 2024
Pennsylvania
1 review
0 helpful votes
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Cheated out of an offer
May 13, 2024

I purchased 2 items for a deal that allowed up to 5. I only got credit for 1. I know it's only 50 cents but don't offer cash back for multiple purchases if you're not going to give all the cash back. I bought more than one specifically because I'd get back multiple deals.

Date of experience: May 3, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!

Iowa
1 review
0 helpful votes
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Receipt not found
April 23, 2024

I am disappointed with redeeming with Wal Mart. Rarely does the bar code scan. Then when I put in a notification about it, the Ibotta team has never given me full credit for the coupons that they make you list out. It takes usually 3 correspondences to get my credit. This most recent time even worse. It is like they are instructed not to give out full credit. Is it really worth the time anymore?

Date of experience: April 13, 2024
Washington
1 review
0 helpful votes
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Extraordinary app
May 15, 2024

This is my favorite App and I can say that because I have never been disappointed with the selection of product offer in the gallery and bonuses. I loved that I can get all my organic stuff and some veggies when available. The money I have saved is outstanding. Please give ibotta app a try and I can assure you, it will be one of the best decision you've have made. Thanks

Date of experience: May 5, 2024
Illinois
1 review
0 helpful votes
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I won't shop now without IBOTTA
May 29, 2024

IBOTTA has made shopping fun! I earned $133 pretty quickly! That money saved us, we had some unexpected financial issues a few days before we got our work paycheck. We desperately needed money to get by. I knew I could transfer my earnings to my bank account, but that would take a few days. Then I remembered that I could get gift cards immediately, literally from like 145 places. So I got a $50 from Walmart and a $50 for Chipotle. They email it to you in seconds and you scan it at the restaurant or store. It was a lifesaver!
Also what's cool is if you buy something, let's say Walmart and you forget check it on IBOTTA, they will email and msg you on IBOTTA that you have missing money back! They tell you that you missed money back on something you bought. It's all pretty awesome! I love IBOTTA!

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Cannot deal with robots
May 31, 2024

I have had an issue the past two purchases of my watermelon. I literally took a picture of the sign that says it's a Florida melon this time and still refused. I was also refused a refund from pillsbury biscuits but the picture shows the small biscuit cans in the picture..

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 21, 2024
Texas
1 review
0 helpful votes
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Awesome App
June 23, 2024

I love this app and tell many people about it. They are reluctant to give me their info to invite them so I miss out on ton's of referrals. I've made so much money back it's crazy.

Date of experience: June 13, 2024
Mississippi
1 review
0 helpful votes
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Love the service
August 2, 2024

Ibotta has the best customer service that I've ever had the pleasure to work with. I would definitely use them and their app is very easy to use!

Date of experience: July 23, 2024
New Jersey
1 review
0 helpful votes
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Love Ibotta!
May 25, 2024

I was introduced to Ibotta by a friend. It's great to get money in my account for everyday purchases. I then get gift cards with that money to go out to dinner with my family. Also, customer service is very helpful!

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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Excellent app
July 13, 2024

The fact that I made a purchase and forgot to check the app for any savings and they emailed me to notify me is incredible! They allowed me 24 hours to add the deal and get the savings. Amazing!

Date of experience: July 3, 2024
Florida
1 review
0 helpful votes
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Missing money once again
June 12, 2024

I recently charge two items on the receipt at CVS which would've given me six dollars for the Airwick and two dollars for the crust advance toothpaste. I only received the six dollars and it said that the crust was not on my receipt. However, I cannot submit an issue because it says that now the crust is expired. This is not the first time I have purchased something only because it was in. I am Anna and I verified it thoroughly.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 2, 2024
North Carolina
1 review
0 helpful votes
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AWESOME
July 29, 2024

I love saving money with Ibotta! It comes in handy to earn gift cards that I can use to purchase gifts for birthdays and such.

Date of experience: July 19, 2024
Washington
1 review
0 helpful votes
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Can't login
August 9, 2024

I received a notice I will start being charged, but I cannot login to my account. I just get a 404 or a spinning circle.

Date of experience: July 30, 2024
Ibotta C. Ibotta Rep
9 months ago

We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!

North Carolina
1 review
0 helpful votes
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Doesn't work half the time
April 29, 2024

I am very upset with this site. It doesn't work half the time. I use it every week but it's so aggravating trying to put in the items that you get money back for. It's runs that little circle and doesn't add the product. And then says something went wrong

Date of experience: April 19, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Iowa
2 reviews
0 helpful votes
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Very patient and helpful staff
August 9, 2024

Appreciate the consistent and timely responses and the "system" that allows any staff to assist to help bring resolution to account concerns.

Date of experience: July 30, 2024