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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Sent a receipt in and got denied CashBack, saying there wasn't any such offer. I sent a screenshot of the offer and it was quickly corrected! 👏👏 Thank you Ibotta
I like Ibotta app so much. There are always a lot of deals and special offers! I could save some money when I shop. Also, it's easy to use. I recommend using this app especially if you shop groceries! Also customer support is very helpful and they respond quickly! :)
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was having trouble with the receipts in my app not showing up. Angelo had me unlink and relink the account, and then had me send a copy of my missing receipt. He found my items and credited my account all while being so knowledgeable and pleasant. I learned some new things today, and finished out my week on a positive note. Highly recommend this app and the time and patience their representatives show to us clients.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I enjoy saving money on the things I use every day. I love to use my rewards for a special self care gift.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
My issue was resolved quickly and easily! The employees who handled my issue were kind and helpful.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I discovered I was only rewarded for one of two items purchased. I used Ibotta's help page to report the issue. After Ibotta's careful review I was awarded the cash plus an extra bonus for my trouble. Ibotta is THE BEST! Thank you Pinky V
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I sent an email to tell them I was missing cash from my Walmart trip, I expected to have to wait to get a response. No! The response was so quick and he added my $$ right away. Very pleasant to work with and I love saving money.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I thought I was missing cash back but I didn't read the items that were included the ounces carefully so I sent in a ticket for cash back but Emmanuel looked at it and he said that I had picked the wrong item by mistake and as a courtesy he gave me the cash back anyway and I really appreciate that. In the future I will be looking more carefully and I would recommend Ibotta to everyone!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I sent a help request regarding a missing bonus payment. I received a response from a member of the Ibotta team within 24 hours and my issue was resolved positively. I appreciated the prompt, courteous service very much!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
This app has saved me so much money and if I ever encounter a problem their support team replies so quickly and is always so friendly
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I have received over $500 in cash just by scanning receipts on products I would already buy.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta helps resolve issues fast. I reached out because some cash back was missing and they helped resolve the situation gast
I wrote to them and they solved my problem very quickly. Super app and service
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I absolutely love using the Ibotta app! It's so simple to use, just add your offers, and shop. Also, I can always count on their Care Team if I've got any issues at all. They're the best!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I bought two 4 packs of alcohol and only got credit for one, I asked Ibotta support for help. Within two days I was given credit for the other 4 pack and I'm very pleased
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Muy bien Joel C. Fue quien me ayudo, la verdad recomiendo 100% esta aplicación y los pequeños inconvenientes los arreglan al momento mucha gracias Amo Ibotta
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
As a member of ibotta for many years I can say "Job well done." I have over $1600 in cash back. Customer service for this app is one of the best. As a public company on major exchanges ibotta has performed quite well.
Easy and quick service also a very quick response after ticket was put in
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I needed help with a product that was scanned and matched but did was not accepted. It was very easily resolved after a quick email. Response time was great and I appreciated the positive result. Ibotta is the best!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I received and email from Ibotta Care stating my account was locked for review and that it could take some time to complete the review but that I could still accumulate rewards. After 3 weeks, I contacted Ibotta Care and asked how much longer it would take. I got a response the next day with what they found and that my account was now back open. The quick response after my email was excellent! I have found a quick response each time I have had to contact the care team. Thank you Care Team!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.