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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I couldn't access my Ibotta account. I couldn't figure out why, so I contacted Ibotta Customer Service. After receiving an email from Ibotta, I was told the email I provided did not show I had an Ibotta account under that particular email. I was so disappointed. I messaged back and Ibotta replied again with some new information. The new information provided guided me to the right email I orginally used to open my Ibotta account. I am so grateful and thankful to Vanessa for her help and professionalism.
Very pleased with customer service. Very fast responses and very friendly. Awesome experience.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I've been using the app for about a year now and I'm thrilled with the savings I've earned. I am also amazed with how responsive and helpful customer service has been when I needed assistance! Everyone should use this app.
Mercedita was very very quick. And very very efficient. She must be a great employee. ***** to her. 😀
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was missing $. 75 on an item I purchased because I did not put my phone number in to link my account at the retailer. I contacted Ibotta and they responded immediately and a copy of my receipt was requested. After sending a copy Benedict graciously took care of my cash back and it was added to my account. Customer service and support of Ibotta is excellent and I love Ibotta!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was missing a delivery rebate and as a result a weekend bonus and they were very helpful in resolving it for me
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had an issue and it was resolved in less than 4 hours. Ibotta has many members so to have that quick a turnaround with my issue was impressive and appreciated.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have used the Ibotta app for years with very few issues. Any time I have had one, they have been resolved quickly and easily. Recently I booked a hotel stay using a cash back deal through Ibotta. After the stay I received notice that my cash back was cancelled. I filled out a help ticket and forwarded all the information. I checked back in and there was a request to send the info again, I had already gotten rid of my receipts/emails. I thought the ticket would be cancelled with no further action. But Justice, in customer service, was awesome! I did receive the cash back and will continue to use the app!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Always satisfied to use it always get all my rebates gift cards easy and fast
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I've been able to save close to 3k in the past few years. I love couponing with Ibotta. I'm glad this app exists. I would definitely recommend it to my friends and family. Customer service is a plus as well. They take care of you if you come across a problem.
I was having a hard time getting some cash back and I contacted the team and they helped me get my cash back very easily and fast!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I purchased a product but was unable to submit my register receipt. I contacted Customer Support and the situation was handled quickly and efficiently.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Customer Service is always helpful when I have issues, always have a positive experience. Thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I am trying to figure out the site but know I will love it! Anytime you can shop and get cash back it is a total win!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Ibotta contacted me via email to inform me that a product I had purchased online was eligible for cash back and even gave the steps to claim the cash back. Wonderful that a company does that. Thank you Ibotta!'
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had missing cash back and Christina answered me very quickly and took care of the issue. She was friendly and very helpful. Extremely satisfied with the customer service!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The help was very quick and easy. Happy with overall. Thanks
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had mistakenly thought I had bought the right product but was wrong but the company gave me the two dollars for it anyway. They were quick and very helpful and I like what they do for people just for buying things.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Giant Eagle tends to label their items differently than any other store. Due to this sometimes they do not appear properly on apps. I brought it to the attention of Ibotta and they fixed my order and gave me the cash back that had been earned. This has now become my favorite app.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I've been with Ibotta since 2018 or so and have earned $2,884.52. I'll cash out with a a few hundred and they have always paid out and have never had issues. The extra money has helped a lot. Also, the customer service has always been very fantastic. If there is an ever an error on their end, I contact them and get a quick response with what I need to send them in an email. After they verify it they credit my account with the amount owed. I participate in many shopping/receipt apps for money, but this one is by far the best with how much you can earn as well as great customer support. No words can describe how much everyone really needs Ibotta. It does take time but it's definitely worth it! Thank you Ibotta!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.