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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Ibotta always solves any issues and I love the money that I have accumulated.
Anytime I have a problem, customer service is quick to respond and help me out and fix the problem. I love getting cash back from Ibotta! I check Ibotta every day for new offers.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Ok but so many glitch's lately and customer service can take forever to respond. Like where Rebates and bonuses have disappeared at that point and that's not fair. They should be on top of their things a little bit better. Also, sometimes the explanation for a loud items is very confusing. I bought the same brand same size same one listed except the one I bought was mild and apparently only the spicy salsa was acceptable. It was very confusing and if you're shopping online, you can't scan the barcode.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Customer service was prompt, efficient and generous in resolving missing in store loyalty card cash back.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was missing an offer in my app. I explained the issue. Provided images. The support team member quickly reviewed my request and rewarded my account as earned promptly. Corresponded was courteous and quickly provided. Everything was great!
Greatest app there is. Customer service is top notch. Responds quickly and is very helpful.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I submitted a rebate, but did not get the full amount when I submitted it. I emailed support and they handled my requested timely.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
The team was able to recover my missing information and in a timely manner
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I bought 3 items and the app only showed 2 after I submitted. I reached out and within SECONDS problem was resolved! Thank you Ibotta!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had an issue with scanning my receipt for Walmart. Rio stepped in and resolved my issue with kindness! He was very polite and helpful! I love Ibotta, it is my favorite app! It is easy to use and the rewards are the best around! Their customer service is excellent! Thank you Rio!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I always have good experience with the Ibotta missing points team. When my rebates the always the time I received the money.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have been using Ibotta for several years now. Everything typically works very smoothly, but every once in a while there is a glitch for a bonus. I reached out to the Help Desk & Ritsan fixed my concern with one email. Thank You Ritsan!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Last week I bought two kinds of Trop lemonade no issues (reg and strawberry). Checked both UPc labels pre-purchase. Got all my rebates. Did this twice actually. Purchased five more today, both varieties, checked UPC's again, to be sure. Yet the app denied one of them initially so I scanned and submitted. It still rejected so I checked "missing cash" from my earnings and scanned again. My receipt clearly has all five. This is such a frustrating experience when technology doesn't recognize the obvious. And my receipt even has the partial UPc code.
Customer service is always amazing when there's an issue with any of my receipts!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I sent message I was missing rebates and within 1 hour the issue was resolved!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had a great experience with a few ibotta members. I reached out regarding receipts not showing as pending and my cash back also not pending. They were quick to respond and correct the issues.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
According to tv advertising the dollar amount earned is much lower than tv shows. Very disappointing.
We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. Your input is valuable to us as we continuously strive to improve our services. Thanks again for the honest review!
I had an issue with my account in review so I couldn't withdraw my earnings for a few days. I reached out to customer service and they help me fixed the issue quickly. I love Ibotta customer support team.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Joel helped me right away when I reached out with the issue. I was asked to submit the receipt and the missing cash back is in my account. Such a great and fast response. Thanks for your help.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.