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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I was missing cash, from a purchase. I had used a store coupon & didn't realize I couldn't do both. The rep., Sebastian, kindly credited me for the amount & explained, for future purchases. Very courteous, polite & helpful.
I had an issue with a self checkout register not giving me a receipt for a purchase I made, that was an Ibotta offer. I went to the customer service desk in an attempt to retrieve my receipt, but they could not find it. So I repurchased the item. I had to get a refund because I actually paid for the item twice. I did get my money back for one of the purchases but it created a receipt problem. After reaching out to the Ibotta team and explaining what had occurred, they worked with me to ensure I received credit for my purchase. Thank you Ibotta Care Team. (France)
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Scarlett helped me verify my account easily and in a short amount of time.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had a problem withdrawing my earnings. I contacted the care team and Todd got things working for me!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I misplaced by paper receipt and only had a digital receipt. I provided that along with the products that I purchased along with upc symbols. They added the funds to my account within a day.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had to be out of the country for 6 months, and Ibotta starts to charge fees after that time. I explained my situation, and Ibotta was willing to forgive the fees once I got back. They didn't have to, but did, and that made me feel like they cared more about me than the fees. I'll stick with them.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I want give a big shout out to the ibotta team. They responded immediately. Efficient, professional. They reversed a decision that was made and corrected immediately! Thank you.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
My account was locked and I wasn't able to withdraw any of my funds so I got a hold of the help department and Claudia was very quick and very helpful to fixing this for me. I very much appreciate her time and effort it took to do this.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I emailed ibotta about an issue i had logging into my account after my personal info had changed. When i updated my phone i was logged out. Tye team fixed my issue and emailed me within 24hrs and i logged back in and started earning again.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I was missing rewards. I contacted the help center and Cherie was able to resolve my issue.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Ibotta gave me quick satisfaction to a problem with earnings being added, then removed. I received pleasant responses and a very fast positive result. My earnings were reinstated. I am very happy with Ibotta and will continue to be a user of this platform and recommend it to others.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I've used Ibotta for years now and they never fail to be quick, responsive and courteous whenever I contact them. Every issue over the years has been thoroughly researched with positive results - even when I had things wrong lol. I'm very impressed!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I experienced a problem when I submitted my receipt. I was missing cash back, so I did the usual, scan the barcode, but it said it didn't match even though the product was the right one. I wasn't able to resubmit following the directions online. So I reached out to the helpdesk and the Ibotta team was very quick to resolve my missing cash back issue. This has been the case any time I've run into an issue-always quick to help.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Resolve problem very quickly and very satisfied
Very good app make highest cash back
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I was having issues with some receipts not scanning as it usually happens, and as always the Ibotta care team is quick to resolve it. This time it was their agent Josh who helped me and he was great!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have earned a lot off this app and really enjoy it. It's an app I recommend to other a lot. It helps with getting my family and I to try new foods that come out. It's nice earning money on things im already wanting to purchase.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta is an easy pay to get money back on my everyday purchases and I love it! Plus I try new products frequently with full price back rebates. I like that rebates are given quickly and the withdrawal process is easy as well.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Common items that are useful to me. Was easy to submit for credit.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was missing my 10% back. Apparently I did not clip the 10% before I went shopping which I thought I did. I sent an email about the issue and about the 10% not reflecting in my account and less than 24 hours they fixed the issue, they gave me my 10% that I was missing. Actually any time I've had an issue whether it's user error lol or a glitch in the system they are always responsive and very helpful. I always try getting people to sign up because it's such a trustworthy platform.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Wish I could use it for my curbside pickup since I have feet and hips problems right now
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.