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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I recently had an issue with a SheaMoisture rebate (limit 2) where only one was credited. I contacted Ibotta Care and Leslie quickly reviewed my case, corrected the receipt, and added the missing $3. I really appreciate the fast response and the clear communication. Great customer service — thank you!
Whenever I got problems with the cash back, I contacted the support team. They replied fast and solved the problem well
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Just received extraordinary service from the Ibotta Care team on missing cash. Excellent response time and resolution.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
It took more than one week for an Ibotta care person to help after leaving numerous emails. I do not like going through all emails but one person Frances D did her job no sooner when I provided her the information. I was annoyed with all the rest keep sending me emails. I did provide to first care person Sharia all the information but she did not help at all. Please review my email to see how many care persons attempted to help but did not! I was not happy that it took so long. Thank you Frances D for going beyond your job to get me my Walmart dated 8-17 cash back from Veggie Straws and garlic olives.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have been using this app for close to a year. Have earned over $30 in rebates, whether from using one of their coupons, or the actual cash back percentage from shopping in the store or online. Recently, I made an online shopping purchase at CVS (linked within Ibotta) and for some reason their system didn't detect the purchases. Waited the appropriate 72 hours before requesting, after providing all details of the purchase, they were pretty quick to add those rebates to my account.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Awesome customer service Helped me very quickly. Solved my problem even quicker.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Submit receipts, Ibotta states date not found, date in plain sight. Happens repeatedly.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Missed.out on several cash back bc of the.retailers printers only have printing the receipts n I get punished n not given my cash back for the items that was on there n I purchased
We're sorry to hear you've had a frustrating experience. We've reached out to you through your Care ticket so that we can assist you with the issue you are experiencing. We appreciate your honest feedback as this helps us refine our services. Thank you for leaving an honest review!
While there are several savings apps to choose from, Ibotta is the best at product and rebate selections, participating merchants, and prompt and stellar customer service! It's the only app I use and trust. Since downloading, I have earned over $1500 in rebates and always have an expansive library of redemption options to choose from. The best part is earning money back on gift cards purchased with my saved Ibotta funds. I will forever be a loyal Ibotta user. Thank you Ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Submitted a meijer receipt. It said I'd get. 65 cents. I hit submit. Next day I see an email saying it wasn't right. Resubmit. So I redid it. Says I'll get. 65 cents. Next day. Another email. It won't take it. Whatever. Very frustrating.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Items that I have taken the time to activate and show they are activated and I have bought do not get recognized. I even scan the item to make sure it's the correct items they still do not get recognized. At this time, I'm not recommending anyone to use this app.
Thank you so much for taking the time to share your feedback with us. We really appreciate it and want to assure you that we're committed to looking into any issues you've encountered so you receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 72 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
On rare occasion I have had issues customer service corrects issue.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have had the pleasure of using ibotta, and I must say, their service is exceptional. The speed at which they respond to inquiries is truly impressive. Additionally, their helpfulness is evident in every interaction. It's clear that they prioritize customer satisfaction. I highly recommend ibotta to anyone seeking efficient and supportive service.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
It was a little tough to get past the automated chatbot but once I did and got a live person who helped troubleshoot my issue. There were a couple of email back and forth to resolve the rewards card not picking up my items and I was given my cash back. They were very helpful.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had two rebates on my offers in the store I got home and the offers were gone. I had bought five of one product and four of the other and now I can't even rebate. It really irritated me disappointed big time.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I had some amazing service by Ibotta. I was suppose to get money back from an online purchase and I had not received it. Ibotta did not receive any information from the retailer contact they had and they still added money to my account. I have used this app for years and have always had great customer service.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had a missing Walmart grocery order with over 13 offers plus bonuses. It was an error because of the Walmart app. It was a hassle to get all the information that Ibotta needed BUT they issued ALL my offers and Bonuses in a timely manner. It was worth it! I would not hesitate to reach out to Ibotta Customer Service in the future. I love Ibotta I've recently hit the $1,000 Club and love that I can earn money on items I regularly purchase. Thanks Ibotta!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I love Ibotta. I've earned quite a bit since I started using it a couple of years ago, and it is super easy to do. My main "rave" though, is their customer care team. On the rare occasion that there is an issue with an offer, the team is on top of it and has it resolved quickly, and are always pleasant as well. (Shout out to Shiro M., who took care of an issue for me yesterday and was wonderful!). I have nothing but good things to say about Ibotta, and definitely tell others about it as well 😊
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta continues to play this game with me, I add to the list like I am supposed to, have screenshots to prove it. Don`t offer money back if you can not honor the offer. This is a weekly event with your company, there are federal and state laws against this.
I pretty much have good experience with your I bought it, but I'm not real knowledgeable about a lot of stuff but this particular one for some reason the pumpkin spice did not take because it's probably a new product and it's not in the system so I just need a dollar credit thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.