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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I've used the Ibotta for years and only had two problems come up and both got solved by contacting customer service. Not many like them put there. Good Job!
I'm disappointed that I wasted over $3 on a bottle of Coke & didn't even get a dollar
We're sorry for any dissatisfaction you may have experience. We are committed to addressing your concerns and providing assistance. The Daily Cash Drop is a distinct instant-win program that operates differently from our usual cash back offers. Rather than providing cash back on your purchase, redeeming the offer grants you one entry for a chance to instantly win a cash prize, which can be up to $20 from The Coca-Cola Company and Ibotta. Additionally, you may find helpful information in this article: https://bit.ly/4lQXyZu. Thank you for sharing your review with us. We hope this helps!
Did not receive a cash back bonus emailed to to see what I could do they reviewed my account and added it on
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I purchased 4 Cracker Barrel cheese only credited for 3. I purchased 3 TakeHome meals not credited at all. I scanned and did the correction before submitting as done. I am owed $6.50. Also this purchase makes me eligible for the 6 item bonus offer of $3.00
Always helpful and fast. Explains what I sound do or what they are going to do. Fast with a response and help.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Highly recommend this app to get money back on your high priced groceries.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I really appreciated the help I received with my issue when the app wasn't uploading correctly. Thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Helped me out very quick with a little problem i had uploading a receipt!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue in the app and Gabriel from customer service quickly remedied the problems with kindness, excellent communication and quick action. A+ / Very good first time experience with Ibotta's customer service.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had several issues with my account that were all my own doing and the customer support team was able to help me and resolve my issues.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Had a problem with my account being locked and they helped right away
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I couldn't understand why something I purchased, which clearly matched an offer was not being accepted. Come to find out it was apparently my error. Ibotta Customer Service was kind, patient and understanding.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Enjoy using Ibotta to get cash back for items from shopping for household items and groceries.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
It happens way too often when I don't receive cash back on all of my offers. When I submit it I may receive cash back but not credit towards the offers where I'm earning enough to get the bonus for mid week or weekend etc.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
It's the good app to get money back. It's easy to use. I used it a lot.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I tried 3 times to get the cash. I purchased Lily's Toaster Grills. I scanned the UPCs in the store and when I got home. It said I matched. You tell me I don't! I usually have a good experience, but this is frustrating!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The barcode would not read for one of the same items (different flavors). I emailed them and within "30" mins., I had my
Money in my account. Great customer service. Thanks Frane!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had inquired about the deductions on my account due to low activity. I requested to reconsider the deductions and have some of the money earned credited back. This was quickly reviewed and was credited back the money that had previously deducted. I was explained the process due to low activity but was given a courtesy credit. Great experience! Great customer service!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Thinking that I had not gotten cash for an item, I reached out to CC Team. They showed me where the item was ineligible, and still gave me twice the amount back in cash.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I purchased the Kellogg cereal and my receipt was not being Recognized for the $1.50 credit after trying several times, I contacted Ibotta Joel went above and beyond to help credit my account with the purchase. He was very efficient and fast. Kudos to Ibotta for excellent customer service!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.