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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Once again, customer care center came through again! I don't normally shop at Walmart, but I had some gift cards from surveys. Cash back didn't apply correctly. Ibotta fixed the issues and awarded me the cash back. Again, thanks and a big shout out to my favorite cash back app, IBOTTA!
For a week been having issues with my Ibotta account. Some how my earned Ibotta was going into my account. Contacted Ibotta and they are very quick and efficient in handling everything. They credited the missing money to my account and kept apologizing. Very courteous and prompt. Thank you
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta care is usually fast to respond! They have always been attentive to resolving any issues. They have a great team!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Please offer cash back on many more products or all products at CVS. I would also like to have cash back WITHOUT having to add the item to our CVS account in order to get cash back. This is an unnecessary extra step. It would be so much easier to go to the CVS link and click ADD ALL PRODUCTS. I would like to see this with all the stores that we shop at.
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. Thanks again for the honest review!
I explained the error and they corrected corrected my issue immediately
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
When I initially submitted rebate it indicated a rebate of 7.60 but when the final notification came through it it said 1.60. Where did the rebate for silk kids for 6.00 go
I got money back because all I did was register my card and go through eligible items to claim.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
My email was hacked and I had to change it. Like many sites, one needs access to their old email to make a change to a new one with Ibotta. I was able to email the "Help Desk" - Ibotta Care and they helped me very quickly to make the change. Now I am sure to receive communications from Ibotta I don't want to miss and can sign in online as well as on phone. Clearly I couldn't fix this on my own was very lucky to be able to tap into help at Ibotta.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Easy and helpful. I reached out with a receipt that didn't attach and they honored and explained carefully and quickly resolved my issue.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Hello, I've recently had multiple issues with items not being properly identified or matched to offers in the Ibotta app. I often need to report missing cash back—sometimes more than once. Here are the most recent examples: 8/29/25 – Giant Food Purchased: 2 Klondike Cream Sandwiches I double-checked that the item and store matched the offer before purchase. Submitted receipt, but the items did not match. I requested a review, but it was still rejected. 8/29/25 – Harris Teeter Purchased: 5 Nathan's Hot Dogs and 5 Nathan's Hot & Spicy Hot Dogs I received credit for both items, but the $0.50 bonus for buying 1 package of Nathan's Hot Dogs and 1 package of Nathan's Hot & Spicy Hot Dogs was not credited. The explanation I received stated that I needed to buy "1 package of Nathan's Hot Dogs," which I clearly did.
I had a wonderful experience fixing a missing offer with Richie! He was kind, professional, and compassionate. I messed up and forgot to add a qualifying offer to my list before I bought it, and he understood that I am human and gave me credit for my purchase! THANKS Richie [:
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Anytime there is an issue the response and resolution is handled so promptly and courteously.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was not credited for a purchase after correctly submitting my receipt. After contacting Customer Care at Ibotta, my account was quickly reviewed and I immediately received the missing cash.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Having issues trying to add my receipt on to my account. Kind of confused.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had a situation, where I was not able to withdraw my earnings, because of device changes glitch. I got helpful assistance. Thanks.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have had a pleasant experience with the help center. They were very responsive to my inquiries and very helpful with resolving my issue in a fast paced manner. They kept me update as we moved along. The turn around time was less than 24 hours, which was phenomenal. Quality of service was excellent.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta is an easy way to get a little cash back on the grocery items that I purchase at Walmart. Ibotta's customer service is outstanding. When I asked a question, I received a prompt, friendly & helpful reply and the issue was resolved. Thank you Ibotta customer service!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I accidently added 5 rebates to the wrong item. I got an email about the reversal and was able to chat with an assistant who then got me to set up a ticket for my issue. I got an email about 20 minutes later that they had fixed my issue and all was resolved! It was super easy and quick! Jeric did a fabulous job and it only took a few minutes! :)
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
As always any issues you guys are quick to respond. Either issuing the amount or explaining why you can't, your response time and patience is great.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.