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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I had an issue with getting cash back and I sent an email with proof and Claudia was amazing! Got me the help I needed and did it fast! Thanks again!
I love using Ibotta for absolutely everything I shop for. I'm not a huge spender but I am a serious couponer and a huge saver when it comes to my hard earned cash. It's just such a fun rush every time I see my notification for you just earned cash back, you can "cash out " for real money right to your account or flip it for gift cards and earn money on just getting a gift card with your own money. I really enjoy using this app 😀
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Quick, fast response and resolution.
Thank you so much.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Great deals and great customer service and response time is also great. I have recommended to family and friends. It's a really great app.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I've been using Ibotta for quite some time now and it's really a great way to get cash back on your groceries and everyday purchases. Whenever I have a problem customer support is always quick to answer, very helpful, and always resolve the issue!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
My receipt was not picking up an item that was listed and the customer service team fixed it right away.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I purchased 2 bottles of Absolut vodka, but was credited for only one. I rescanned both items, submitted the missing cash link and submitted a help ticket and still no help with the missing $3.00
There's sometimes issues with using the app, but the customer service team definitely is there to help fix any problems!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Wonderful work with the money reward always enjoy the news and good vibes from you
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
They corrected a mistake quickly and efficiently! I was grateful for the easy process.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
It usually puts the money in the account of your choice. Just recently they have a freeze and no customer support. But they really do pay if you use the app.
I emailed a discrepancy with one of my purchases. I immediately received an automatic response right back saying they received your email and someone will respond shortly. Within an hour, I received another email which stated my discrepancy was corrected and they explained what happened. It was such a pleasure dealing with the Ibotta support team. Thank you.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
My rebate issue was resolved quickly! I Ibotta always has great customer service!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Submitted a receipt and did not receive correct credit for the quantity of items redeemed. Contacted Ibotta for help and the issue was resolved in one day!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I guess it depended on the representative's motivation. I got a good one who fixed the issue immediately.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have used Ibotta for years and feel their service is great! I recently encountered an issue where the receipt I scanned failed to detect the item I purchased, and I was unable to enter the barcode manually. After contacting the help center, Pinky and Kariza quickly resolved the issue. I am delighted with the help I received and definitely recommend Ibotta to others!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Tuve un problema y me contestaron el mismo dia y lo resolvieron también el mismo dia
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
👍🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Received credit for one but purchased two, need credit for the second purchase
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Once again, customer care center came through again! I don't normally shop at Walmart, but I had some gift cards from surveys. Cash back didn't apply correctly. Ibotta fixed the issues and awarded me the cash back. Again, thanks and a big shout out to my favorite cash back app, IBOTTA!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.