On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I used to be obsessed with Ibotta, until I started working, now I don't have time to use it. My friend shared an amazing deal that I couldn't pass up. When I went to log in, I forgot my login information for Ibotta :( assuming customer service wouldn't help me out right away, I decided to shoot them an email anyway. To my surprise, the person that helped me not only found my account, but communicated with me back to back. Thank you sooooo much! IBOTTA ROCKS!
Two premium tubes of Crest were on sale plus there was a $2.50 ibotta rebate offer for each product. I went shopping for both items at a drug store. I thought I had clipped the offers before I left for the store. After I found both items I scanned the bar codes and both items matched the offers, I paid for the items and headed home. However, when I checked my ibotta account I did not receive $5 for the 2 rebates. I sent an email to ibotta support. The next day $5 was added to my ibotta account. The email from the support team explained that I did not clip the offer before I went shopping. However, the support team decoded to put the $5 credit on my account even though I had made a mistake. Excellent service with a fast response. Thank you very much.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Every once in awhile I mess up something while submitting my receipts. Customer service is always fast in replies and incredibly helpful. I've been using ibotta for years and would highly recommend it to anyone.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Was having issues redeeming points for a gift card. It was handled. Thanks!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I submitted my ticket this morning and it was corrected shortly after lunch. Karina R. Was understanding and resolved my issue quickly. I have always had a very good response whenever I submitted my tickets. Y'all are doing a great job.
Thank you for your support and help!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I use Ibotta a lot. Things I try that I might not have at times app has problems not crediting my purchase but a quick note to customer care they research them and if correct credit me I'm very pleased with app
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have contacted customer service a couple times with questions and assistance and they are always quick to respond and rectify the problem/issue. Everyone is always so kind and speedy. Keep up the fantastic work with customer service, it is a breath of fresh air.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I contact ibotta care regarding my cash back and Cherie helped me and it was a wonderful experience and solved my problem. I have been with you guys for a long time and you guys don't disappoint. Thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
This is an excellent app. I have received a lot of cash back. There's always new deals. It seems like they kind of track what I'm buying and offer deals, knowing what I like to shop for which I really like that they do that it offers a variety of deals and cashback offers for items I shop for periodically. I don't usually have an issue with the app, but if I do, they're always quick to fix it and great customer service when I do need help.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Ibotta is useful at times, but they need to be more honest with their customers. We're a household with two separate people, each using the app correctly. Because we share one phone, they flagged us as if we were the same person and denied the Welcome Bonus. Nowhere in their Terms of Use does it say that two customers in the same household can't share a device. The Terms clearly state "one account per person," which we followed. Instead, they used an unpublished "device restriction" to block a legitimate bonus. On top of that, when I redeemed valid offers, Ibotta sent me "courtesy credits" that didn't apply toward bonus progress. That means even when you buy exactly what the offer says, they can still deny full rewards. Ibotta should: Disclose device restrictions upfront in their Terms and bonus descriptions. Stop letting Walmart Cash automatically override Ibotta redemptions without warning. Honor legitimate purchases and bonuses without making customers fight for pennies.
I have been with IBOTTA for 10 years and have got over $3000 in cash back. Jill with customer service was very helpful in explaining to me how it works with linked accounts, like Walmart. She resolved my issue with in a few hours.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had a confusing experience with the cash back. Ibotta customer service was fantastic and took care of my issue. Best experience ever. Thanks again for taking care of me.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I recently had an issue with a purchase at Walmart for which I didn't receive the credits owed for purchases made. I had no idea there was a lot more to it behind the scenes involving Walmart's app and their cash back/credit program which was the reason I couldn't claim it on Ibotta. However, Ms.Shaira emailed me about the situation and was able to install the missed credit. It was above and beyond. She was so polite and helpful. I appreciate that. It's hard to find these days!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Great experience, since downloading the app in July 2024, I've earned $983.76! Customer service responds super quick as well to any issues I may be having.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
The only thing I find confusing is what things you need to get for the bonuses. Other than that I love this
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
The team from Ibotta if very fast and helps you with your needs and supplies answers to all questions. Thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I've been with Ibotta several years & I've never had an issue that wasn't resolved. Everytime I submit a ticket I'm able to get a quick response & have my issue solved.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
The Representative, Christina was extremely professional & helpful.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
All other receipts can be resubmitted except Walmart and ibotta states you keep receipts for seven days so you can resubmit.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Had a issue with items I had purchased, Brenda F. Was very helpful I really appreciated the respectful experience. Thank you so much, I have used Ibotta for a very long time. They have helped me to afford groceries.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!