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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Every time I submit a clear, legible receipt, I get a rejection that they couldn't read the date and time. It is very frustrating.
It's hard to find someone who is really helpful and kind, thanks for the help and patience
I don't like how there is so many offers that I can't use because i never buy those products. I think it should go by whatever u buy or there should be better offers. I used to use ibotta all the time and now i barely use it because they have horrible offers on there. They need to change it a little atleast
I had a deal that I tried but it was pulled right before I scanned my receipt so it was not accepting my request for a rebate. I reached out through the help center, sent pics off aoffer anns receipt and they found all the money I should have received including my bonus I was working towards. Very nice and helpful.
My recent receipt I did not get credited for the purchase of my oatly vanilla creamer for $5.99. Can you help me?
I was missing some cashback from walmart and as we know you can't just easily self edit it and scan your items. So i waited the 72hrs put in a ticket to explain the situation and everything was updated within a few hours. So helpful and quick thanks Ronnie.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Great customer service experience, no trouble whatsoever.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love using the ibotta app but when I shop to get my cash back from my Ibotta offers I almost always have to contact the Ibotta team because my earnings never arrive in my Ibotta app until I contact Ibotta care team
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I shopped at weis markets on 9/3/2025. I didn't get a rebate until 9/7/2025. When your bonuses only last 3-4 days how accurate is ibotta at awarding those bonuses. I love the ease of adding the rebates for unlinked accounts (Walmart, wegmans, cvs…) I hate how long it takes for weis rebates.
Ibotta is always ready to help and always reply so fast with any questions or concerns that I have about any issues about missing cash or any offers, thanks Ibotta
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
After I believe 3-4 tries to have my receipt accepted it was finally accepted. But not for each item on the receipt.
I really enjoyed Ibotta until it logged me out and when I logged back in, the money I had earned was gone. I had almost $20.00 dollars. I usually wait until I have $25 to $50 bucks but I question doing that now. I gave Ibotta another chance but if it happens again I will stop using. I also don't like how products I purchased online are not included in the regular earnings. We have proof of purchase, so shouldn't we get the same earnings? Why does it matter if go in the grocery store or order online.
I am very happy with the customer service provider by Alexa at Ibotta. In less than 3 hours she was able to resolve the issue. I can say hands down Ibotta has the best customer service.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Add a scenario that required assistance from the customer service team at Ibotta and I cannot be happier. Professional, proficient and friendly. Besides loving the app and the rewards it gets me, if there's every a scenario they have always resolved it quickly. Keep up the great work.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I recently experienced some inconsistency at a grocery store. I had gone to get items that were eligible for cash back. And forgot my receipt. I returned to the store within minutes. And the lady said she could only go back four receipts. But couldn't find mine! I reached out to customer service for some help. The first representative didn't help me. But then a gentleman named Prince helped. He's awesome, thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had receipts that I submitted a but late. And got messages that denied them. So I reached out. And Christine took care of it. I'm so happy, thank you!
The Ibotta support team is very knowledgeable and courteous. Always provides answers and meets every need.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Great customer service! In today's society when you call and you can't get anyone to listen but you get that rare great customer service, well Ibotta was that for me. I had an issue and they resolved it quickly. They listened and resolved my issue immediately! I was already a happy customer, and I still am! I have shared with my friend this app because it gives great rewards, now I have another reason for promoting it. Very pleased with the customer service!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Eren and Hayley's customer care is commendable. Thanks so much for your help. It's not the amount that matters here but your willingness to help even if the missing cash back is not much still you chose to be nice. 👍🏻
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
My concern about the receipt that was submitted was taken care of quickly. Customer support team was very helpful with the problem and resolve it.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I used to be obsessed with Ibotta, until I started working, now I don't have time to use it. My friend shared an amazing deal that I couldn't pass up. When I went to log in, I forgot my login information for Ibotta :( assuming customer service wouldn't help me out right away, I decided to shoot them an email anyway. To my surprise, the person that helped me not only found my account, but communicated with me back to back. Thank you sooooo much! IBOTTA ROCKS!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write a review! Your insights help shape the future of Ibotta. For helpful tips on receipt submissions, check out this link: https://bit.ly/3YSLuz1 Thanks for saving with us!