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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Ibotta team was super quick and easy to work with when I had a problem with my cash back. It didn't show up for more than 72 hours and they were able to get it on my account and count it as the actual transaction date so I could also receive the bonus happening that weekend.
Ibotta is responsive to your inquiries handling them in a professional and courteous manner.
Placed a Walmart order through the Ibotta app. Followed all of the instructions and somehow the system didn't record the purchase. Went back and forth with Ibotta Care Team providing screen shots of the order. I was initially told that since the system didn't record the order, I would not receive any cash back. I explained that I followed all of the step that they told me and I still didn't get the order recorded. Finally, Tavien did the right thing and gave me my cash back. A whole $1.18. So we are not talking huge $'s here. Appreciate the customer service in resolving this.
I've been using Ibotta for many years now, and anytime I've had an issue with either cash back or receipt clarification, their team has always been very responsive and fair. I love the site, even through its many changes, but the staff is really what makes the site work.
Ibotta has an amazing customer care team & is always great about taking care of my missing rebates right away without having to jump through a million hoops. I always recommend Ibotta to all my friends and family.
Excellent customer service via email. Emails were responded to within hours and after 2 nd email the inquiry was handled and credit appeared on my Ibotta.
I had an issue with receiving cash back from an offer. After submitting proper proof of purchase, the customer support team reviewed my claim and resolved it in a timely and professional manner!
I had purchased an item and wasn't initially given credit for it but Kariza saw to it that I received the credit. Great customer service!
I was having issues with ibotta app and they were super fast with helping me handle everything.
I had an issue with a deal not being credited to my account and when I was using the scanning feature it was also not registering, I sent a ticket into Ibotta through the App and the issue was corrected very quickly and my deal was credited, Great App and customer service.
I had an app issue with loading a purchase and they were so kind and helpful!
My receipt didn't pick up the offers and customer service is always fantastic
I bought California grapes in sale, but the grocery grouped them all together with other grapes on sale. When they scanned them, they were categorized as Muscadines. When I added them to Ibotta for cash back, they were not recognized as California grapes. I sent photos of the California grapes, the receipt to Ibotta support. It was rejected, but I insisted they reconsider. Ibotta gave me the cash back, so I am happy they resolved the issue.
I had to submit a ticket for a receipt and a representative reached out within the same day and the issue was resolved immediately. The app is also very easy and fun to use!
Using Ibotta is very easy! You are already spending the money, why not save a little?
I've been using Ibotta for almost 4 years. The customer service is amazing. The past few weeks for some reason the receipts haven't been grabbing my items when I scan them for Ibotta. I manually add them but then the receipt gets stuck and I've had to reach out to the support side of Ibotta. All the customer service staff are always so helpful and fix the issues asap. Definitely would recommend Ibotta.
I have gotten back close to $900.00 through ibotta. Any time I have had a problem it it has been taken care if promptly. Its a great way to save on what you already purchase.
I had an issue that was caused by me. Ibotta customer service resolved it quickly to my complete satisfaction. They are the best!
Awesome! When I missed an item, you let me know. Just love that about your program.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members