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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Usually happy but not currently due to my account is locked for more than a week
Sometimes the app doesn't always give me the rewards it's supposed to. But every time I contact customer support they are always so helpful and friendly!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
The experience I received when contacting Ibotta customer service was above par. My matter was looked into diligently and addressed in a timely manner. My matter was addressed promptly and the professionalism of the representative was amazing
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Several times recently I have had to contact Ibotta due to the system not giving me full credit for valid purchases and offers. The help desk has resolved the issues but this problem seems to be happening more often.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Bought stuff on Sat from Price Chopper. Scanned in for $2.50 rebate for. 50 on 5 drink mixes. Sunday I realized it didn't take and needed to scan receipt but the items were no longer on coupon. Bought Sat. Thought scab took as in past. Scanned Sunday. No money. :(
We're sorry to hear that and are ready to help. Please go to help.ibotta.com to chat with our Ibotta Care chatbot. If she can't help, tell her so she can make a Care ticket for you. Reply with your ticket number so we can assist you quickly. Thanks for your feedback. We look forward to helping!
Thank you for the quick response to my problem of not getting credit for the cereal that I purchased
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Was very professional and helpful. I love Ibotta. They fixed my problem very quickly, actually had a person look at it instead of a bot. I recommend Ibotta to everyone. It helps this senior citizen stretch her SS in an unstable economy.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I recently had an issue where an item i had bought for a deal wasn't scanning. Reached out to customer support, who were super responsive and helpful, and had my rewards within a few hours. The whole process was easy. Great app and support team all around!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I'm sure we've all had our issues with the iBotta app. I selected an item, bought that item and since it was purchased with a linked card I assumed I'd get my cash. It was almost a week later so I resubmitted it manually and was told I missed the 7 day deadline. I filled out a ticket and they honored my submission. Seems like a lot to go through for $2 but it was worth it and they usually will help you out.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I was missing cashback and opened a ticket, the Care Team was extremely responsive and fixed my problem within an hour and on a Saturday. Great Customer Service
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
The best cash back offers and the most Amazing customer service.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I really like the way Ibotta looks out for your linked store offers that you might have missed. They are also great at giving credit to your linked store offers that they missed.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
After shopping at CVS Ibotta sent a notification that I had missing cash back. So awesome of them to do that!
I've been using Ibotta for over a year and it's always been a pleasurable experience
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Ibotta is absolutely my favorite app to use for grocery shopping and making online purchases. I always start with Ibotta to save money and cash in for rebates. They are also very good at helping you when technical support is needed or if there's an error such as not receiving the correct rebate, as long as you provide receipts and documentation like screenshots to support your claim. Like this evening, I did not receive a rebate for an item from Walmart due to an error, but I was credited with the correct amount within a few hours of sending a help ticket in. Ibotta is really good at getting back to you in a timely manner.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Ibotta is one of the best apps out there and whenever I have issues I can rely on the fast service from one of the agents like Shiro M. Who successfully assisted me today. Thank you Shiro!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I dont have many issues with Ibotta, but the couple I have had have been resolved super quickly. Customer service is exceptional!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I contacted customer service as I hadn't received cash back for a bonus I did. The rep was so kind and prompt and issued it right away. They're always so helpful. Great experiences every time.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Christina helped me understand how it works to get cash back. Before she told me I didn't know that you couldn't stack the offers/bonuses with store cash back. Thank you so much Christina for the information! And thank you for the courtesy cash that you uploaded to my Ibotta account. I appreciate all your time and attention to this matter. You rock girl! 🎸🥰
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Ibotta is always quick in resolving any issues I have with cash back offers. Their customer service is excellent, prompt and efficient.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Very rarely a problem and it's usually on my end, quick response to all questions.great
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services.