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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I had some money missing from the app to which they patiently listened verified what I was saying and gave me the money into the account. The man was super sweet and thoughtful when talking to get information.
No matter what goes wrong, my fault, site issue or just something wonky, the CS team at Ibotta are always on top of it and always get things fixed up, usually the same day! I can't say enough good things about these people! Thanks for always having our backs and for the awesome savings.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
There had been a $1 rebate at Publix - I am not sure when it was taken off the applied stores. I am sure I checked this morning, not sure if I checked the stores. I bought five today- disappointed.
I have been using Ibotta for only a few weeks but I've really enjoyed it. When I ran into an issue, Customer Service was very helpful and friendly.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had two receipts that were worth 20 cents each. I submitted them a few minutes apart. I only received the credit for the first one. After contacting the Care Team, I learned that one cannot submit the second receipt until the credit has been received for the first one. I never knew that was how it works and I don't think it's fair, especially because I have never seen that in writing.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Lately I had to submit a ticket because rebates were missing missing 3 rebates now. Please review 2 on El Paso taco shells 1 on tortillas.
So helpful to get extra money back for items on my list. Also, there are some items I I would normally buy later, but the cash back makes it cheaper now.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
New offers also introduce items I'm willing to try. Bonus offers encourage additional purchases. Counting per item rather than per offer has helped me as I shop for a few households.
I submitted my receipt for the correct item but didn't receive any payment, contacted customer support and they were very understanding about my issue, they explained that my receipt was before the item was posted on Ibotta. My mistake, but they were so kind to give me a courtesy payment and I thank them for being so generous. Best customer
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was having difficulty linking a store acct to my Ibotta acct
My initial email was answered very quickly, and the problem resolved with a few more emails. Total time less then 1/2 hour.
Exceptional customer service!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had an issue with a missing offer and wrote into customer service, Benedict reached out to me within the hour and resolved my issue. I really appreciate the fast response and excellent help from the ibotta team.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I've had a few frustrating encounters with Ibotta support in the past. In the last 6 months (maybe 9), they have been amazing! I'm getting issues resolved with 1 email. I try to be specific when I submit a "missing cashback" request. I no longer dred having to submit a support ticket. Frances D was a lifesaver today!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Had issues with a on line order. I didn't' receive all of my funds from some of the items I issued. I contacted the customer service and they dealt the issue right away. They were very courteous and got me the funds that were missing with little to no action on my end. I've been using Ibotta for over 3 years and love how easy it is to use.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I submitted receipt and received 1 credit for an item, but it missed grapes that was on the receipt and it asked me for a barcode and this item didn't have a barcode.How am I supposed to get credit for something without a barcode? I tried talking to the chatbot but that didn't get me any answers either, can you help.Thanks
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have wrote Ibotta Care about an offer that was mistakenly handled, and it took a couple minutes here comes 3 emails in a row letting me know that they're working on the issue. A bit later they emailed be it's been handled, hooray, in a very timely manner, I know I'm being cared for from the timing!
Thank you Ibotta Care team!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
My receipt was clear, and I bought two Great Grains cereals and should have gotten 50 cents per box. It caught one from the receipt, but then I scanned the barcode to get the next one, but it still only gave me 50 cents. The offer is 50 cents per box, and the varieties I bought both qualify. I have not redeemed the limit yet, so I should get $1.00. Please credit me the second 50 cents.
I just needed to update my phone number associated with my account and was not able to get it to work through the app. I messaged Ibotta and within 24 hours received a response. After verifying my information and directions on how to do it I was able to successfully update it. For being such a large online company it's nice to see the timely and friendly customer service. I love this app and use it everyday!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
IBOTTA Help Center really came through helping me with my missing, earned rewards! Special thanks to Jeric for the final push and correction! Thank you for your help too, Francis!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
To Whom It May Concern, The tech team was very helpful and understanding, I have been a loyal fan. They are my favorite app, I get money back and save. Use it all the time!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
It would be fabulous if I didnt already have Fetch. So many times thought I got the correct thing and didn't. So annoying! Fetch does all of it for me.
Thanks for taking the time to leave a review! Your feedback is greatly appreciated and will help us improve our services.
Excelente servicio muchas gracias por atenderme y su explicación fue muy precisa le agradezco su atención y respuesta rápida
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!