IbottaReviews 5,631

I was saving so much money and honestly didn't have a problem until the last update. Customer service is AWFUL. You get very generic replies and it takes up to 4 days to even get one of those. I run in To problems when I buy more than one of the same product. It says you can get up to 3 but if you buy more than one you won't get credit. Then you have to jump through hoops for weeks and half the time still do not receive all your credit. The sad thing is that when I scan my receipts it shows the proper credit but when they credit my account it is wrong because they do not credit for the multiple items. I have also had my account locked so now I just go ahead and transfer after 20 or 30 dollars accumulates. I am fighting right now to get a lost more than 10 dollars so I am done with Ibotta. It has turned in to such a rip off. Ill go back to coupons.

I've been using iBotta for several months now and thought I'd cash out some of my earnings yesterday. Since I've been a member, I've earned nearly $500. I've never had any issues entering rebates, scanning receipts, etc. When I tried to Venmo myself the cash, I received a message that my account was locked out and I should contact support. I have an iPhone and when I clicked the button, it verified my identity through the thumbprint reader, so I just assumed I needed to redo it or enter the password manually, but it didn't work. I sent a message to support since I wasn't still able to earn rebates, surf the app, but just not redeem. I received a canned response that my account had been deactivated for violating their policies. I had no idea what they were talking about as the e-mail was a form letter and very vague, stating that it could be from multiple accounts on the same device, reuse of receipts, etc., but since I didn't think any of those applied to me, I responded and asked for an example of when I violated the policy. I received a response that an item was returned and I received credit and that I submitted the same receipt for rebates that already received credit. I did return two pair of jeans to Kohls that I received credit for (which I told them and there was no way of undoing a rebate once it was submitted), but I NEVER NEVER NEVER reused any receipts for multiple rebates. I responded and let them know I had never done that and asked for a specific example. I received the following response: "At this time, we are choosing to end further communication about this issue." Sooooo... they kept my $498 bucks I earned honestly and closed my account permanently so I can't view anything or do anything about it. As soon as it happened, I googled "Ibotta complaints" and this seems to be a common practice by this company. There has to be something we can do. They're basically using us to buy items, gain money from advertising, and then take the money we've earned by helping them.

To the lone 4 star review... Did you work for ibotta? How do you feel about it now? They are terrible. They have thousands of complaints actively per their Director of Customer Support. This is apparently the consumers problem not his, though. Your rebates will disappear right after you buy a product and then you will have to prove it was active. Good luck. I quit that site awhile ago. Grocery stores have better reliability and know how to fix a problem. They don't blame the customer for the store's errors. Move along, Ibotta's days of glory have left with your money in their pockets.

Be careful with this App. I follow their rules and I had made over $643.00 by redeming my cash rewards and most from referring people. I had referred around 50 to 55 people and made so much in referrals that Ibotta didn't want to pay me some of my money. I was cashing every $100.00 so I get to cash $500 in total but my last $143 they refused to pay since they are cheater and don't want to pay the fair amount. I received an email saying "your account has been deactivated" for really no reason! Be aware. If you have money there cash out asap don't try to save up by jabing your money with them. Cash out soon. They are not truthful company. I will try to report them with BBB. They can't get away with this. I spend so many of my time explaining people and trying to sign them up and in the end they kept my earnings!

I have used Ibotta for over 2 yrs now. I have made just over $400 in lifetime earnings. I loved using this app. It was like a blessing to my family to make money back on stuff I'm gonna buy anyway... Well the other day I get an email about a tampered receipt then another one shortly after that my account has been deactivitated. I emailed them and just got emailed back today that they have reviewed my case and they are permanently closing my account. I messaged them back saying I'm sorry if I violated any terms and I'm sure it won't happen again. I get another email shortly after saying they're firm on their decision. Wth?! I have $68 on there that I just don't get now? I earned that by purchasing items and they basically just get away with stealing what people earn whenever they feel like it. I have not recieved a response after that email but I basically said that it's one thing to deactivate an account but it's quite another for them to steal from people! IDC it's a rebate I earned for purchases I've made. I can't believe that they can get away with this!

I attempted to use it on a particular product that required two products together to get the rebate (they call it a combo rebate). One item required a particular brand bottle of liquor, and to get the rebate, you also had to also buy a 2 liter bottle of "any" Soda.

I did so, but when I got home, I tried to scan the bar code on the Soda (a generic brand), and Ibotta would not take it. It did accept the liquor. I emailed Ibotta, and after I sent them the necessary information via email, they did approve the rebate. But that was time wasted.

Yesterday I found the same rebate in Ibotta on my phone. This time I decided to check that Ibotta would accept the product bar codes while I was still in the store. But when I scanned in the same liquor that was accepted by Ibotta before for the same rebate, IT REJECTED THE LIQUOR bar code this time. The app said it wasn't the right product.

Ibotta obviously has a quality problem. I've written them to explain the latest problem, and told them I would suspend using the app until the could tell me they have fixed their quality process.

It could be a good product if it didn't have these issues.

I have had emails go unanswered, one for a full year before I got an answer, even though I was emailing regularly about it.

My worst experience was when they wouldn't pay me $1 for taking Uber, even though I followed their rules. I had been getting rebates for it all along and this particular one was the last day they were offering a $5 bonus. I took the extra ride because I knew it would get me $6. Yet they refused to pay me, saying I didn't go through their app. This wasn't true. I obviously knew how to do it, as I had been doing this bonus regularly. Now when I complain about it, they simply ignore my email.

I regularly have to email many times and resend receipts that their app clearly shows they already have. I have even been denied credit because they couldn't find the item on the receipt when I was buying only one item. This has happened over a dozen times. Each time, I am required to keep on submitting the receipt, sometimes until the receipt is so old, it can no longer be read.

I gave Ibotta a second chance and Again I was Dissapointed. They did not give me the credits earned. Some products I purchased had multiple credits Earned but I did not receive them. When I look for the product again to resubmit them, They are no longer on they're list. Total Waste of time!
I accumulated over 6.00 and they gave me a 2.00 credit! This app sucks. Stay Away!
They seriously need to check the receipts Better and give shoppers the correct earned credits.

Don't get me wrong, this app is by far my most favorite app I like to use on my phone. The only reason I gave it one star is because of the way Ibotta handled my situation. My account was permanently deactivated for having multiple accounts associated with my device as well as trying to exploit the referral bonus. I explained my case to Ibotta in multiple e-mails. My friends and family whom I referred, logged in using my phone. They did this so I could show them how the app. Works. I argued that if Ibotta had the ability to see this information on my account, why weren't they able to see that my referrals created their accounts on a SEPERATE device first, BEFORE logging in on my device? Even the people whom I referred offered to verify their accounts and allow Ibotta to contact them. I also mentioned other points to Ibotta in my appeal, but their decision did not change. Several other people have had the same thing happen to them. I am planning to file a complaint to the BBB. All I can say is Ibotta Inc. has poor customer service! They should update their terms of use to state, "Ibotta Inc. does not permit the helping of friends and family, this action is prohibited"

I don't understand what everyone's problem is & why people are trying to bash this app, but in the past 3 weeks I've accumulated almost 40 bucks on stuff I was going to buy anyways... PLUS YOU GET TO USE MANUFACTURER/STORE COUPONS, as well! Sounds too good, right? I know...

A friend of mine kept on and on about how she was making money, and while I was leery at first, that soon subsided. Yesterday I "withdrew" money for the first time. After hitting submit, within seconds I had an email saying "Ibotta Colorado has sent you $38.50..." then, transferred that money to my bank account (waiting on PayPal mastercard)

There's a few caveats, make sure you read the fine print under the rebate (sometimes you have to buy more than one to get rebate) also look if it's a bonus buy, you get extra money and NEVER scan the receipt, only the QR CODE. Scammers out here are trying to photoshop receipts and they're smart, they'll shut your account down. Scanning the QR CODE off the receipt also credits your account within minutes.

I'll keep using it. If you're honest & not trying to make this a side hustle, then you'll be fine...