IbottaReviews 5,631

Over the last few months this app has gotten ridiculous to use. I scan my receipts and it AUTOMATICALLY finds the rebates. 48 hours go by and the "pending" receipt disappears. Submit it again, it does it again. Contacting customer service is a joke, they respond a week later with a general "couldn't read the receipt". Today they took away some bonus I earned a month ago saying I canceled my online order. Funny thing is I'm wearing it now...

I have had Ibotta from the time it started. I have had no problem with it until 3 weeks ago. I currently have $113.55 in my account. I try to cash out and it says that my cell number, that I have had for about 20 years. This cell number is the only one that I have used with this account. I used it in November 2017 to cash out. I ask for a verification code and it says Oops this account has already been registered under a different phone number. Please contact account support. So I did and they said they cannot change my phone number without the number that's linked to it now. I did not change my number and I am pissed that they keep saying I did change. I can kiss that money goodbye. Makes you wonder if they get to keep the money.

I have been using Ibotta for about 3 years and enjoyed rebates on my grocery purchases. I have never had an issue receiving credit for items that have been submitted properly and within the rules. I did have a UPC that wouldn't register, and I sent the photos of the product along with my receipt to support and received credit. There is a long delay in support responding, but I hope to attribute that to growing pains with people constantly looking to save money.

Ibotta deactivated my account because I complained about how I haven't been receiving my money. First they removed the money from my account. One person stated it would be put back, that never happened. They are so unprofessional and that's just annoying. They don't respond to emails or help tickets. They only respond to social media msgs to tell you 'they can't help that's another Dept'. I would never recommend them to anyone. Ever! Plz don't fall for the decent beginning it ends quickly.

I loved this app until one day they deactivated my account. Their reason was because they couldn't read my receipt, mind you I had $40+ in my account I was waiting to transfer to my own account. I emailed them and they "reactivated" my account only to find out they completely banned me. The customer service is TERRIBLE and god forbid they listen to you and try to solve the problem (which was not on my end). I regret speaking highly of this app and recommending it to my friends and family.

When I first started Ibotta over 2 years ago it was GREAT! They gave you money back for produce, milk, every day items. Then they started removing every day items and just started giving money back on new items the manufacturers wants you to try, just like coupons. To me these things are a waste of money. I kept the app because they would still give you 25 cents back on any item. Today I noticed that they only give you 10 cents back on any item. Once I get up to $20 earned I'm cashing out and deleting the app. It's not worth the time and effort anymore.

I have had Ibotta for 9 months now. I have earned about $145 over that time period, but most of it is from bonuses and online shopping (like Amazon).

At first it worked great for the grocery. Before you go shopping you select the offers you want. At my regular grocery store (Pick n Save), the store and Ibotta had some deal where the store sent Ibotta the receipts and they were automatically processed. Now my store got bought out (by Kroeger) and it's not automated anymore. When I come home from shopping I have to take a picture of my receipt and then scan the bar code of every item I want to redeem an offer on. Since most of the rebates are on processed food and I don't buy a ton of it, I generally only earn $1 or so for each shopping trip. It's just a lot of work for how much you get back. I'm spending 20 minutes every week reviewing and selecting offers and then scanning bar codes for like a $1. I don't really have anything better to do, but still!

Also, a bunch of these reviews are talking about not being able to get their money out. It worried me so I just cashed out my balance. It was a process because I had to connect to my paypal account and reset my Ibotta password for some reason, but it worked fine. I suspect a lot of these people are scamming.

I was referred two years ago and got $10 for starting up and things were pretty nice. After a few months I noticed that some offers weren't accepted, even though they were clearly on my receipt and also matched the item criteria. Once you submit an offer, and it's not accepted, the item will disappear and not show up again. So I've been cheated out of many "Any brand" rebates, as well as name brand items. When this happens you also lose out on bonus offers due to having less items in a challenge, etc. Almost every month I have to write them with screenshots of offer "errors." In my photo you can see offers matched when submitted, but after only some matched. Sometimes they credit the errors, except for bonus offers. A few of my emails have never received a response. After I get my last minimum of $20 I'm closing my account because it takes over a week to get help and it's too time consuming to just get 25 cents or a dollar. They aren't honest and play tricks with the app. No thanks!

I don't have a huge problem or any scam stories about this but all I can say is I preferred it a few years ago. Before you use to have to scan your items so they check off the "list" and know what is left to get or whatever and now you just get them and go home and take a photo of the receipt. I don't like that at all. Also, I find it harder to navigate and slow to use now and it just upset me enough to stop using it all together.

I do have to say, though, that I made money from using this site and I did receive it. I made, I believe $60+ and then another time $30 something. I got paid both times.

I had about $20 in my account, and one day see a promo for inviting 2 friends and receiving $50 ($5+$5+$40 promotion). Anyways one day I ask my friends to go use it, they do. One account I got a $5 credit for, the other one never even showed up the rest of the night (promo ended that night). I wake to an email saying: Your account has been suspended permanently or temporarily (I hate how they say that, it's like, we should have a right to know whether or not we're permanently banned). Then I contact support (still no response, it's been around 20+ Days so far). Then I go to twitter, without even knowing much of my problem they blocked me, I made another twitter, they blocked me. They are a fraud company. Never take on promotions, you're almost guaranteed to get banned.

I'am a heavy shopper as we are a family of 6, so i reached approx. $600 within months and now when i went to withdraw it, they say that the a/c has been debited and also locked! It was heart wrenching to say the least!
I tried reaching them via innumerable mails, but as others have said they don't revert back!
So IBOTTA why do you have a customer care?
Not an ethical company with a disgusting & pathetic behaviour! Will never trust this company anymore!