The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Mi experiencia es que me ayuda mucho económicamente con los reembolso gracias ibtta
Es la mejor es la única aplicación que uso y eh logrado ahorrar en muchos productos
Well sometimes y'all are alright but James s is amazing
Es la mejor aplicación para usar efectiva y segura.
Desearía que incluyeran más alimentos y artículos del hogar
I'm pleasantly impressed by the utility of Ibotta's customer service. The chat bot powered front end transition to an emailed based customer support conversation has gone very well any time I've needed them! Makes me more comfortable recommending their product!
Ibotta takes a little time to review and grab rebates, but the site is well organized and in my opinion, worth it. I've received over $600 in gift cards since I started. Customer service is good; usually responding within 24 hours.
I just started using Ibotta about a week ago. So far the app has been great. They have great offer and makes it easy to cash out earnings. I misunderstood the waiting period time but Simon from Ibotta helped me understand. She was very knowledgeable and understanding.
I wish every company could respond within 24 hours like the customer care team of Ibotta. They always answer my questions thoroughly. Great app that saves me money and great customer service. Thank you Ibotta.
For some reason, the receipt from Amazon Fresh could not go through Ibotta portal like many others. I have had couple of issues with cash back being delayed. However, the service team took care of it seriously and promptly. I really appreciated it! I hope that they can figure out one more efficient way to process cash back offers at Amazon Fresh (one of my favorites), but I would give thumps up to their team! Many thanks!
For the past 6 years I have used Ibotta and saved almost $2000 just for in-store grocery shopping. What I love most about Ibotta (besides the savings of course…) is that their customer service team actually takes the time to try and help you. I've only had 2 issues since using the app but the agents have been able to help me each time. Ralph was friendly, quick to answer my inquiry, was able to solve my issue with redeeming an offer.
I had a misunderstanding with Walmart cash and Ibotta offering rewards on the same item. The Ibotta reps took the time to help me figure things out and get my cash back, when they could have just said sorry about it. Much appreciated.
Ibotta truly is the top tier of all my apps! Super easy to navigate with SO many deals on cash back for everything I purchase. Customer service is very helpful. Anytime I have a question I quickly get a friendly response and help. I've recommended to all my friends and family! I'll continue to be a loyal user :)
I had a couple of issues. One was that I did not receive cash back for an item which also caused me to not receive a bonus. The Ibotta support team resolved my issue quickly. They were also very thorough and friendly.
I was missing cash back after submitting for multiple offers. Three were not issued so I contacted customer support. I resent my receipt and they issued me the correct amount at that point. It was a very quick and easy process.
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.