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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,520 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.

service
1,335
value
484
shipping
178
returns
184
quality
359
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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Missouri
1 review
0 helpful votes
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Great app to have.
December 16, 2024

Ibotta app is a great app to have to earn extra money. It's legit and customers friendly.easy to use the app easy to redeem and lot lots of choices to redeem a reward.
Thank you Ibotta, this app a big help to our family.

Date of experience: December 6, 2024
Ohio
1 review
0 helpful votes
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Great Customer Service
March 29, 2025

My problem was resolved quickly and accurately. My cashback was applied even though the app would not originally allow me to do it.

Date of experience: March 19, 2025
Virginia
1 review
0 helpful votes
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I love the Ibotta app.
April 13, 2025

I love the items that Ibotta select to give money back on. Most of the items I use every day and would buy them anyways. Thank You Ibotta!

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Good customer service
April 30, 2025

They solved the problem promptly. Very helpful customer services. I really appreciate their services.

Date of experience: April 20, 2025
Utah
1 review
0 helpful votes
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Awesome customer service!
April 15, 2025

I feel like they really care about their customers! :) They really took care of me and made sure all my questions were answered! :)

Date of experience: April 5, 2025
Virginia
1 review
0 helpful votes
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New to ibotta
January 29, 2025

New to couponing and ibotta, was not able to upload my receipt, tried unlinking and store card still unsuccessful. Wish there were other / more options to receive cashback withdrawals.

Date of experience: January 5, 2025
Missouri
1 review
0 helpful votes
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Ibotta Lady
April 13, 2025

My overall experience with Ibotta has been good. Any hiccups have been resolved quickly and favorably.

Date of experience: April 3, 2025
Kentucky
1 review
0 helpful votes
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Excellent service!
April 19, 2025

The customer service reps were very friendly and listened to my problem and took care of it. They went ahead and deposited the money into my account.

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Love my app
April 15, 2025

I always try to use the app for all my purchases. It's always better to earn a little or a lot when you make a necessary purchase

Date of experience: April 5, 2025
Florida
1 review
0 helpful votes
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Customer Service
December 11, 2024

I had an issue with a receipt and once I emailed customer service they were able to fix the issue fast and with kindness especially during the hectic holiday season. I have been an ibotta user for more than 5 years and will continue to support them.

Date of experience: December 1, 2024
New York
1 review
0 helpful votes
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I love Ibotta. It's gives me extra income while shopping for things I already need and also gives me a chance to buy new items to try.

Date of experience: March 19, 2025
Florida
1 review
0 helpful votes
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Ibotta team
April 24, 2025

Best cash Back app without doubt and one of the best helpful services and supporting customer I've ever had.

Date of experience: April 14, 2025
Missouri
1 review
0 helpful votes
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Changing phone number
April 12, 2025

The Ibotta team helped me to easily change the phone number on my account. And they responded immediately to my request. Very happy!

Date of experience: April 2, 2025
New York
1 review
0 helpful votes
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Excellent Customer Service
May 2, 2025

I emailed on a few issues, they responded quickly efficiently, and they corrected the issues in a timely manner. Very friendly. Thank you.

Date of experience: April 19, 2025
Pennsylvania
1 review
0 helpful votes
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Slow n false experience
February 26, 2025

Took over a week for my 10 cents n I also put in for the 2.50 tie eggs n then it disappeared from my list after I checked it.

Date of experience: February 16, 2025
Ibotta C. Ibotta Rep
3 months ago

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Virginia
1 review
0 helpful votes
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Missing cash
March 5, 2025

I had missing cash from my receipts.
I wrote to the Ibotta Care Team and they took care of my situation after looking in to it.

Date of experience: February 23, 2025
Florida
1 review
0 helpful votes
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Great app.
May 5, 2025

Easy to use, great way to make extra cash off things you already buy. Love that there's always bonuses to achieve too. Great customer service too.

Date of experience: April 25, 2025
New Jersey
1 review
0 helpful votes
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Excellent
April 17, 2025

One of the CVS employees told me about this App.
And so far it work for me. It has a variety of options and good discounts.

Date of experience: April 7, 2025
Colorado
1 review
0 helpful votes
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Terrific!
May 2, 2025

Customer support is great and easy to work with.
Great deals are easy to find as well.
I will continue to use this app for awhile.

Date of experience: April 22, 2025
Washington
1 review
0 helpful votes
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Didn't get all the items I bought counted.
February 13, 2025

It was missing an expensive cash back. It did not collect the cascade Platinum.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2025