Overview
Ibotta has a rating of 4.2 stars from 4,520 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.
You never processed my rebates from Publix on April 7! I scanned the receipt and your response was pending since April 7!
Had a issue with cash back not being found on receipt. Simple email of receipt and the cash was added that day!
I have been using this app for years and it has really helped me save money. It is easy to use and if there is ever a problem (which rarely happens) they are always helpful and fast to reply. I highly recommend!
So easy to use! Look at Ibotta check the items you'll buy, go buy them, then take a picture of your receipt. It's as easy as that!
Always able to quickly fix any missed earnings and just a simple easy to use app!
I initially had an amount that showed I received a rebate. A day later, the decision was partially reversed and the money withdrawn. I went to Ibotta's website and "chatted" with the bot there. (Not particularly pleased with that interaction, but I did find out how to contact Ibotta through the app.) I filled out a review form, followed the instructions given and within a few hours, the review was done and the money back in my account.
One of my receipts was pending review after adding a second item because I bought a twin pack and they did not honor the second item.
They are quick to respond when issues arise and just as quick to fix the problem. One of the only apps where customer service actually exists
I don't like that items get missed regularly. I feel I'm missing more cash back when I have checked items as required. Please update this issue.
Thank you so much for taking the time to share your feedback with us. We really appreciate it and want to assure you that we're committed to looking into any issues you've encountered so you receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 72 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Thank you for providing your feedback!
The fee charged makes me want to stop using Ibotta. I was also never informed there was a fee.
Recently I had an issue. Sent an email which was responded to immediately and issue was resolve in less than 24 hours. Just love this app!
I put in the amount of items I bought. I'm definitely positive I was right. Than it didn't take it and it only gave me 3.00. I said I was missing items so I sent it in again. I had a total of 4 cereals and 5 ritz crackers. If I need to do anything again please let me know
I had an issue with the App and the customer service were wonderful! They worked to get me the credit I was owed in record time!
Ibotta is always fast to respond and offer a solution. This was definitely the case with my most recent experience. Anna provided a response and resolution within 24 hours!
. 5 cents off any brand of dog food and it was not credited to my account and it's not the first time it's happened
I sent in my message, it was addressed quickly, with details & the message was very nice. Lots of help. Very good experience this time.
Submitted a request for an item that was purchased and not credited. Emailed help-desk and the issue was resolved on the same day! Excellent service!
Ibotta employee are attentive and available.
Users need to pay attention and scan to verify products...
Ibotta needs to continue verifying actual products available at locations. More and more companies are using Ibotta to advertise and products dont exist or available. Oreo cookies are notorious for this. (But now you're standing right there in front of all the cookies-haha)
Ibotta is a great app, however we must stay alert. Thank you Ibotta
Everyone was so helpful and kind. I really appreciate ibotta customer service and thank them so much! Your friend David
I missed two cash back grocery items. Ibotta recognized these items and contacted me. I was able to claim $2.10.
I was missing a credit for an item. Contacted customer care and had an immediate response and correction. Amazing service.
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- Denver, CO
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your feedback with us. We really appreciate it and want to assure you that we're committed to looking into any issues you've encountered so you receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 72 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help. Ibotta. Com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!