business logo of Ibotta

Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,523 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.

service
1,335
value
484
shipping
178
returns
184
quality
359
This company responds to reviews on average within 3 days
How would you rate Ibotta?
grey star
grey star
grey star
grey star
grey star
Pennsylvania
1 review
0 helpful votes
Follow Jane M.
Unfollow Jane M.
Send Message
Share Review
Report Review

Slow n false experience
February 26, 2025

Took over a week for my 10 cents n I also put in for the 2.50 tie eggs n then it disappeared from my list after I checked it.

Date of experience: February 16, 2025
Ibotta C. Ibotta Rep
3 months ago

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Virginia
1 review
0 helpful votes
Follow Benida A.
Unfollow Benida A.
Send Message
Share Review
Report Review

Missing cash
March 5, 2025

I had missing cash from my receipts.
I wrote to the Ibotta Care Team and they took care of my situation after looking in to it.

Date of experience: February 23, 2025
Florida
1 review
0 helpful votes
Follow Desiree L.
Unfollow Desiree L.
Send Message
Share Review
Report Review

Great app.
May 5, 2025

Easy to use, great way to make extra cash off things you already buy. Love that there's always bonuses to achieve too. Great customer service too.

Date of experience: April 25, 2025
New Jersey
1 review
0 helpful votes
Follow Francisco F.
Unfollow Francisco F.
Send Message
Share Review
Report Review

Excellent
April 17, 2025

One of the CVS employees told me about this App.
And so far it work for me. It has a variety of options and good discounts.

Date of experience: April 7, 2025
Colorado
1 review
0 helpful votes
Follow Celeste S.
Unfollow Celeste S.
Send Message
Share Review
Report Review

Terrific!
May 2, 2025

Customer support is great and easy to work with.
Great deals are easy to find as well.
I will continue to use this app for awhile.

Date of experience: April 22, 2025
Washington
1 review
0 helpful votes
Follow Carl S.
Unfollow Carl S.
Send Message
Share Review
Report Review

Didn't get all the items I bought counted.
February 13, 2025

It was missing an expensive cash back. It did not collect the cascade Platinum.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2025
Florida
1 review
0 helpful votes
Follow Narkys Vanessa N.
Unfollow Narkys Vanessa N.
Send Message
Share Review
Report Review

Great customer service
May 10, 2025

I had contact customer service and they replied super quick. They were great responding and resolving my matter.

Date of experience: April 30, 2025
California
1 review
0 helpful votes
Follow Sonya V.
Unfollow Sonya V.
Send Message
Share Review
Report Review

Amazing customer service.
April 20, 2025

Everyone who helped me replied back fast and were very helpful. I had cash back not come back to my account and they got it to me right away!

Date of experience: April 6, 2025
Michigan
1 review
0 helpful votes
Follow Heidi W.
Unfollow Heidi W.
Send Message
Share Review
Report Review

Missing money
April 13, 2025

Didn't get offer I should have and put in a ticket. They fixed it and made it correct. I love using Ibotta.

Date of experience: April 3, 2025
Tennessee
1 review
0 helpful votes
Follow LaShaun O.
Unfollow LaShaun O.
Send Message
Share Review
Report Review

Solved the problem quickly
May 4, 2025

Was missing some cash back from one of my receipts and they solved the problem very quickly. Responded back the email back quickly as well.

Date of experience: April 24, 2025
Virginia
1 review
0 helpful votes
Follow A F.
Unfollow A F.
Send Message
Share Review
Report Review

Easy customer service
May 5, 2025

Once I was able to get to a customer service form and not a chat bot, the customer service rep solved my issue in only a few minutes!

Date of experience: April 25, 2025
Virginia
1 review
0 helpful votes
Follow Diane H.
Unfollow Diane H.
Send Message
Share Review
Report Review

Missing cash back
April 18, 2025

Cash back on a purchase made was missing, Ibotta customer service was quick to fix the issue and get cash back credit to me quickly. BEST CUSTOMER SERVICE ANYWHERE!

Date of experience: April 7, 2025
Ibotta C. Ibotta Rep
3 weeks ago

Thanks for revising your review! We value your feedback and are committed to providing excellent service.

Texas
1 review
0 helpful votes
Follow Family in Texas R.
Unfollow Family in Texas R.
Send Message
Share Review
Report Review

Options
February 20, 2025

I love the ability to shop at most any store to get rebates. However, the options from my stores are very limited. I have saved $35 in a year's time. I feel like that could be much higher if Ibotta offered money back on more products. Most times I don't have any products that I have bought that qualify.

Date of experience: February 10, 2025
Wisconsin
1 review
0 helpful votes
Follow Susan E.
Unfollow Susan E.
Send Message
Share Review
Report Review

Very helpful 👌
May 10, 2025

Was helping me right away and fixed the problem and was a great experience and issues are always taken care of

Date of experience: April 30, 2025
Virginia
1 review
0 helpful votes
Follow Yosra R A.
Unfollow Yosra R A.
Send Message
Share Review
Report Review

Great help
April 18, 2025

Thanks for helping me get my missing points from my online order, I really appreciate that and thanks for your patience

Date of experience: April 8, 2025
Washington
1 review
0 helpful votes
Follow Teresa I.
Unfollow Teresa I.
Send Message
Share Review
Report Review

Ibotta Care Team was really helpful
April 20, 2025

An item was missed by Ibotta and the care team was really responsive to add the missing savings to my account

Date of experience: April 10, 2025
Washington
1 review
0 helpful votes
Follow Sandra F.
Unfollow Sandra F.
Send Message
Share Review
Report Review

Enjoy saving!
April 15, 2025

I enjoy shopping for products that are name brands and can save up through the year and redeem for the holidays.

Date of experience: April 5, 2025
Ohio
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Send Message
Share Review
Report Review

Fixing a missing credit
April 28, 2025

I appreciated their willingness to try to make things right. They were definitely fair which I appreciate.

Date of experience: April 18, 2025
Texas
1 review
0 helpful votes
Follow Jessica J.
Unfollow Jessica J.
Send Message
Share Review
Report Review

Love this application
March 2, 2025

Ibotta helps me to save a lot of money and is super easy to use. I use my Ibotta money to buy food, pay for gas, even my bills.

Date of experience: February 20, 2025
Georgia
1 review
0 helpful votes
Follow Ashley B.
Unfollow Ashley B.
Send Message
Share Review
Report Review

I love it! Money back is always a plus!
April 28, 2025

The app is very easy to use and products I actually use is there for cash back so that's great! I get cash up on the products easily. I love it

Date of experience: April 18, 2025