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HVACDirect.com Reviews Summary
HVACDirect.com has a rating of 4.6 stars from 1,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 1st among HVAC sites.
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Excellent customer service.
Site is easy to use. Found the needed parts without too much trouble. Parts arrived faster than expected.
So far ordering has been easy. Some of the products that i ordered were out of stock due to plant closures from covid19. Customer service promptly called me and was able to complete my order with no delay and even upgraded a couple pieces to meet the specifications of my original order. "Great customer service!"
So far so good. I haven't installed it yet. Hope everything goes well
Ordered the air conditioner without a hitch however, I was called and told my air conditioner would arrive at 3-6 pm later that day. I waited around until 7 with an old unit ripped out and the customer waiting for an air conditioner that never showed up. After talking to a couple different people I was told it would show up the next day from 3-6 pm again as it showed up at 2 and I had to scramble to get there in time and unload the truck. The equipment itself showed up in good condition and is running fine to this day. Product is good service was not.
Good so far!
Painless
I used the chat feature, was contacted via email in a timely manner with the information I needed. Unit was received in perfect condition, installed very easy, and is working like a champ. Thank you!
Return customer due to ease of business
Top Notch, next to none, this company goes above and beyond, if every other business did business like hvacdirect.com, the world would be a better place. A+++++
Fast and easy website. You were on time but FedEx was 3 days late.
I looked for and received information I needed to make the decision on which mini-split to purchase for my specific needs.
I contacted HVAC direct with a question on the Perfect Aire unit, I was directed to call the supplier directly, the call goes to a hold then disconnects after several minutes. I have tried 3 times, gave up. Manufacturer not responsive.
Na
NICE CUSTOMER SERVICES
Web site is remarkably easy to navigate and financing is through bread was also very straight forward, so far a great experience.received products quickly and undamaged, the installer had no issues installing products and its working great
Love the speed and accuracy of my order...Oh and price was the best too
Very easy to use
THANKS VERY MUCH
Easy
Great online and phone support. Quality product.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members