HVACDirect.comReviews 1,809

So today I ordered an HVAC system from HVACdirect. They charged my credit card with a pending charge (bank confirmed) and never sent me a confirmation or invoice of the purchase. Their online chat person says they took the charge but it should fall off. After I ask why if I made the purchase they never responded. So I call their customer service and speak to Chelsea who says this is a known problem and the pending charge should drop off in a couple of days. My bank said they cannot charge your credit card if no goods were purchased or they were not going to honor what was ordered. So, HVAC direct will charge your credit card for pending charges that go against your credit card balance but have no intent on honoring the order you submitted on there website? Then on a recorded call with Chelsea it is said to be a "known" issue... according to my financial institution this is a legal questionable action.

Worse Customer Service EVER! Asked to speak to manager and always got i am the manager. Never fully answered questions just redirects and not willing to help at all! Don't waste your time or money just look for another supply company.

Ordered $2,800 worth of products on 6/16/2021, they took my money out of my account right away. Website says ships within 2-3 days and that's the only reason I ordered from them in the first place. Now it's 6/29/2021 and nothing has shipped, still says processing. I'm not happy about this and want others to be aware and not be fooled by their claims of 2-3 days shipping. I don't care if they are experiencing high volume of orders, don't trick people into buying your products with false advertising of quick shipping. I would've waited on a local company if I knew the truth of how long it would take. Hvac Direct needs to address this issue and make things right. Very frustrating experience. I will update and change review as soon as I get my order.

It has been 2 weeks and my order still says processing when I log in and look at it. They were paid quickly, sent me an invoice and that's it. As far as ordering online it is simple, but as far as them letting you know the status of your order, I give them a F... Sad you spend over $3,000 with them and they can't even let you know when it will ship. My AC is broke here in Texas and it is over 100 degrees today. I would not order from them again and I just hope they send me my AC before the summer is over.

Been waiting. In a national news heat wave. Waiting some more. Still waiting. Air conditioner was in Ohio in week 1. Air conditioner was in Ohio in week 2. Now we are in week 3 and air conditioner is still in Ohio. Still waiting... and waiting... and waiting... and waiting...

We ordered on june 4th the same day they took our moneyout if our account. They have had our order in processing for the past 11 day with no end sight to when it will be shipped. We have called multiple times. The first time we called (Monday) we were told that it was in the process of being shipped and will go out on Tuesday. The next day the money was put back in our account. We called out of concern because our money was refunded. We were told that there was no problems on the 7th and the next day andnthat the order will be shipped out the following day. That same day we received another invoice and they took the money out of our account again. So a few days we called again (mind you, its in the high 90's to 100 with no AC) we were toldnour order was just processed and it should be 3 to 5 days. So we called again when no shipping was updated. This time the costumer service lady told usbthe same thing we were told 5 days prior... nothing new. The same thing we've been hearing. She told us that she will figure it all put and call us back with information on when it will be shipped. She said it will be shipped that day or today... well it still hasn't been shipped... at this point we would. Like for them to honest. If it is not in stock... say so and refund our money as fast as you took it out... or ship the item

Placed the order on May 11 ( order no *******) and paid $ 3460 thro credit card but still waiting for the confirmation on when the item will be shipped with a tracking no. Very frustrating experience.
Will change my rating if I receive the item

I really messed my online order up. Rather than make me wait for weeks to ship the wrong stuff i got a email letting me know, politely, a better alternative to the purchase i had made, so I ended up calling the number. Jeff not only fixed my order to the specifications i really required but he made sure i got all the additional things i required for my installer to do the job. Than was able to cut 6 WEEKS of the delivery time and not exaggerating saved me THOUSANDS OF DOLLARS! If your ordering your own air-conditioning online for the first time, be smart, wait for business hours and ask Jeff what you should get.

I bought a 5 ton heat pump from HVAC direct for about half the cost of the company I installed for. I was Leary of the company because of the lower prices. 2 years later we had a power surge that wiped out the mother board... one phone call to the service rep... BOOM... new control board in the mail... system back up and running like new. At NO CHARGE... I am freakin IMPRESSED folks. Excellent equipment... Excellent staff... GOOD JOB HVAC DIRECT!