HVACDirect.comReviews 1,809

Ordered and received the above with no issues. The CSR was helpful in guiding me to the best choice for my application. The shipment arrived with no issues on R+L Carriers (they even had a lift gate). Installation went as planned after reading the installation instructions. Everything needed to install the unit was included in the box. So far the Perfect Aire is working better than imagined, very pleased with our purchase. Highly recommend HVAC direct!

These crooks will gladly take your money and send you junk. They do not warranty anything damaged during shipping nor will they honor any manufacturer warranties

I've ordered at least on four separate occasions from HVAC direct They constantly hold up the orders trying to sell me additional equipment that I do not need. I've been doing this for over 20 years and have a full understanding of the components that I need to install a system. Orders are late and service is not helpful. Will be taking my business somewhere else.

Although the items were delivered in perfect condition but my problem is that after placing the order NO ONE ever sent an email with tracking for shipping which according to the initial order was supposed to have happened. Someone dropped the ball!

I purchased a Clean Comfort 22" x 32" - Perfect Platform AHU/Furnace Upflow Base. I confirmed with the chatbot that it was in stock. Most other suppliers and local supply houses were on the manufacturer's backorder. HVACDirect had it in stock and shipped quickly. Unfortunately, the item was shipped to the billing address. Apparently, it was delivered so quickly, that it didn't generate a shipment notification. I worked with Carolyn in customer support who helped me find where the item was and assisted with a price match. Very helpful once we figured out where the item was located - product availability and service 5 stars. Shipping 3 stars - very fast, but lacked accuracy; I had to drive over 100 miles to get the item to the jobsite.

The good: Loved the direct pricing model and sure I saved much over buying through a contractor. Free shipping on such a large order was a plus and the equipment arrived pretty quickly for having to come through a specialty shipper (as very large items do).

The bad: Condenser unit arrived with a small dent, aesthetic only, no functional impact, and the wrong pin connector, but the HVACDirect technical team and customer service team made it right.

The customer should keep in mind, sometimes, the issues occur at the factory, like my situation, where the unit arrived boxed. I assume the damage occurred prior to HVACDIRECT's handling, but regardless, it made things right so I am pleased. Communication wasn't always as prompt as I would prefer, but it never said "no, we won't stand behind the product we sell or help you feel satisfied." And to me, that made the difference. Thus, I would shop here again.

I do like my system. My disappointment came when I had a question and they wouldn't give me the time of day because I'm not a licensed contractor. They will sell a homeowner an entire system but won't answer a single question? I would never buy another thing from Hvav Direct. Want some advice if you bought an entire system? Buy an acetylene torch and get on YouTube. :)

This was pretty much an exact replacement for my previous system which lasted 14 years. Only $4K vs. $20K estimate for a new split system installed by 3rd party... No brainer! Thankyou HVAC-Direct for a great website and easy delivery.

They promised a 2-3 day lead time on the website, then when that window passed I emailed and it turned out it would be 3-6 weeks due to supply chain issues. Okay, It's covid, I can live with that, but now here we are at week 6 and they have no idea when my order will ship. On top of that, they charged the full amount to my credit card within seconds of placing the order. Everything shows in stock on the website, but they are terrible at communicating and letting people know when the order will arrive. My order status just says "processing". At least they respond to my emails, but the story is always the same... Let me check, oh it's going to be another few weeks.

Purchased system and within a week the drive board failed. HVAC direct will not return you phone calls and they will make excuses after excuse why they can't get a board. Finally I had to call INGRAMS and they actually sell parts for the units they sell. I have never seen such a thing, get your $#*! together hvac direct and get tech support that knows what they are talking about. Your tech support guys are absolutely clueless. Stay away from Mr cool and the stupid parts chasing game they play. I should've known. AT THE END OF THE DAY I PURCHASED ANOTHER UNIT JUST TO TAKE THE PARTS FROM IT DUE TO NON EXISTENT PARTS WITH MR COOL.

Ordered product online that said ships in two to three days. Have been given the runaround and excuses since October. Then it was November, then the beginning of December, then the end of December. Was just told now it's January. ZERO confidence that January will be the case. I understand supply chain issues are a reality, but the fact they mislead on the website and have horrible customer service is also a reality. Was quick to take my money though. Stay away.

Back on November 5 I called and spoke with a rep who ensured me the item I wanted was in stock and assured me it would be shipped right out after many phone calls trying to find out if it has shipped yet and waiting on hold for ever on the 16 th contacted them again and they couldn't find what had happened that they would call me back with details then I called again and they told me good news they found it and was being shipped right out should have it in a day or two still no tracking number but would send it soon,,, on the 18 th a trucking company called me said they had a delivery to schedule with me for next Tuesday the 23 rd of November!
Still they never reached out to me with any info until a short e mail was sent with a tracking number long after the trucking company had contacted me! My home has had no heat since November 5 th and I believe it was shipped out by a third party!
Save your self some time and buy local this outfit is very bad and people should be aware!

They send me parts and tell me this will fix it. It didn't. I would not recommend using these guys if you expect any service.

I ordered a Mitsubishi Mini-Split heat pump. Their website says that it ships within 2-3 business days. It is now 5 business days and it still has not shipped. I called them and they said "I know that the website doesn't say so, but that's after processing." So I asked the obvious question and that was "how long does it take to process?" They had no idea. It did not bother them at all that they intentionally have misleading information on their website. By the way, the "after processing" information is not on their website. So we are talking "fine print" that does not appear anywhere. Then the person I was speaking with asked for my phone number and promised someone would call me back. The call never came.

Today, I called again and was on hold. They offer a call back instead of waiting on hold. I again left my number, and again, I did not receive a call. So I called back this afternoon, I called back and stayed on hold. I finally spoke with someone who said that the product had shipped. However, I have not received the automated email telling me that it has shipped so I still do not know if it has shipped. If it has shipped, it shipped 6 business days after the order was placed instead of 2-3 days as promised on their website.

I did not agree with the customer service. I place an order; just to look at a screen that says processing for over a week, no one communicated with us, to let us know when it was shipping or if it was shipped, I finally called them just to be told that my order will not be received till the 27th after I place my order on the 12th. Then when I spoke to the managers they gave me every excuse and reason to why it was my fault but they had no problem with processing my payment. I feel like the customer service was rude and I've also don't agree with the fact that they made me call their transport service to find out when or if I'll ever get my material material. This is my first time ever using them so you would think that they would do anything they could to gain a new customer, but instead all I got was how it's my fault and I need to wait. Pissed off customer. On top of that they did not even process my equipment until the last minute meaning the fifth if not the late fourth day. What they don't tell you is that it could be up to a month before you receive your product. And I honestly think all these reviews are from their friends not from Happy customers because of the way they do their processing there's no way that many people could be happy. The prices are fair I gave them that but honesty goes a long way.

I had two 4 ton AC sets ordered and woke up this morning only to find an email advising me that they will not be delivered on 9/12 as promised and not even sure when they would be delivered. I am a PE and just finishing a home that went under contract yesterday, so when I received the news, it was devastating as it would definitely affect the closing date or more! So I turned to the internet and found a couple of suppliers, one being HVAC Direct. Phone them and spoke to Noreen and since everyone is out of coils or furnaces, I was not optimistic. She said she would check and call me back. Well she did and she FOUND 2 complete units! SOLD! Price s even saves me 5% and now I am switching suppliers! Thanks Noreen! Jack C., Texas