HVACDirect.com

As a DIYer I found ordering from HVAC Direct, was incredibly easy. Following the order, the customer service provided to track my shipment was second to non. The furnace arrived well packaged and all loose items were clearly labeled and accounted for. Thankyou

I was a first time customer and couldn't be more impressed. I ordered my Goodman 2 stage furnace online. It got delivered when it was expected to and after the install we have heat for the winter. I couldn't think of a single negative about the entire process. Thank you HVAC Direct

Driver was very kind. My experience with the company is that I never received an email of confirmation that the item purchased was on its was or even an estimate on a delivery date. I had to call and ask.

Received the unit and had it installed works good. Glad I ordered it before the heat wave that's been going on affected the pricing of units as I see they have been going up recently

Low prices and free shipping is why I bought from here. Shipment was missing an item when it arrived and I'm still waiting on the replacement part. They aren't very good at sending shipping information to your email. You have to look it all up yourself. I'd buy from them again if I wasn't in a hurry to get what I ordered.

I feel that I received a lot of run around before being told the item I bought was not in stock. I had to wait over two weeks to find this out. Almost another two weeks to receive my item.

The original furnace I wanted to purchase was on back order and would take weeks for delivery. The sales rep I spoke with ordered a different one that was similar to what I was looking for although I was expecting a condensate furnace and ended up with non condensate my furnace is running and keeping my house warm in this cold winter season. All in all I am satisfied with the product.

I ordered the unit, went to pick it up the following day. Was met at the front, both people were knowledgeable of my order. They had it loaded and I was ready to go in 10 minutes. Both were very friendly

Purchased over $8,000 of equipment from them. They sold me the wrong stuff, did not return my calls and then told me it was my fault that I have a condensate leak because they sold me the wrong drain, they did not have the correct one and it was my fault.

It's been over a month and I still don't have the unit I paid for. The shipping company wants me to meet them on the highway and put the units in my truck to get up the house. The unit I paid for wasn't in stock but wasn't told about this until a week after I ordered. Then played phone tag for 2 weeks before getting the unit changed to one they have in stock.

I received the order and it was fine. While ordering from the website it didn't state that there was a 30' line set included in the package. I have to return the 30' line ordered separately because of the missing clarity on the website.

The furnace arrived ahead of schedule, and it was as ordered. Everything was fast and easy.
I even recommended your company to a relative.
I do have a question, I got a call from your sales rep saying they couldn't ship the heater we ordered to California but they would ship another one that was $50 cheaper and give us a refund. I have not seen the refund yet,

Delivery went well, however, I did not get a call the day before, I happen to be at home when the driver called saying he was 15 minutes out. My driveway is 1/4 miles long and I had to meet the semi out on the main road. Not sure what would have happened if I wasn't home. Instalation was not hard