HVACDirect.com

Bought a Goodman furnace, ac and condenser. I ordered a knockdown vent kit and return vent kit along with the furnace system.
I called the next day and canceled the return air and knock down kit. A couple days later I get a shipping notification on the items I canceled. The items I asked to get canceled were never canceled off the order. So furnace and AC comes on one delivery and another delivery for the items I wanted canceled.
I called and asked if we could call the shipper and refuse shipment. Was told it's just easier if I refuse it. I get the order delivered without any notification so I couldn't refuse delivery.
Cost 300 to return parts.
Furnace and AC work great. AC Direct is Very helpful when calling about questions about the system.
Very disappointed by the return failure.

I'd be very caution ordering any side items to go along with the furnace. Your better served going local!

Ordered and received the above with no issues. The CSR was helpful in guiding me to the best choice for my application. The shipment arrived with no issues on R+L Carriers (they even had a lift gate). Installation went as planned after reading the installation instructions. Everything needed to install the unit was included in the box. So far the Perfect Aire is working better than imagined, very pleased with our purchase. Highly recommend HVAC direct!

Ordered product online that said ships in two to three days. Have been given the runaround and excuses since October. Then it was November, then the beginning of December, then the end of December. Was just told now it's January. ZERO confidence that January will be the case. I understand supply chain issues are a reality, but the fact they mislead on the website and have horrible customer service is also a reality. Was quick to take my money though. Stay away.

So today I ordered an HVAC system from HVACdirect. They charged my credit card with a pending charge (bank confirmed) and never sent me a confirmation or invoice of the purchase. Their online chat person says they took the charge but it should fall off. After I ask why if I made the purchase they never responded. So I call their customer service and speak to Chelsea who says this is a known problem and the pending charge should drop off in a couple of days. My bank said they cannot charge your credit card if no goods were purchased or they were not going to honor what was ordered. So, HVAC direct will charge your credit card for pending charges that go against your credit card balance but have no intent on honoring the order you submitted on there website? Then on a recorded call with Chelsea it is said to be a "known" issue... according to my financial institution this is a legal questionable action.

I had two 4 ton AC sets ordered and woke up this morning only to find an email advising me that they will not be delivered on 9/12 as promised and not even sure when they would be delivered. I am a PE and just finishing a home that went under contract yesterday, so when I received the news, it was devastating as it would definitely affect the closing date or more! So I turned to the internet and found a couple of suppliers, one being HVAC Direct. Phone them and spoke to Noreen and since everyone is out of coils or furnaces, I was not optimistic. She said she would check and call me back. Well she did and she FOUND 2 complete units! SOLD! Price s even saves me 5% and now I am switching suppliers! Thanks Noreen! Jack C., Texas

Placed the order on May 11 ( order no *******) and paid $ 3460 thro credit card but still waiting for the confirmation on when the item will be shipped with a tracking no. Very frustrating experience.
Will change my rating if I receive the item

They delivered the wrong products and after 3 weeks they still haven't figured it out. Everyone seems nice and seems to want to help but have no idea what's going on and it's super frustrating!

It has been 2 weeks and my order still says processing when I log in and look at it. They were paid quickly, sent me an invoice and that's it. As far as ordering online it is simple, but as far as them letting you know the status of your order, I give them a F... Sad you spend over $3,000 with them and they can't even let you know when it will ship. My AC is broke here in Texas and it is over 100 degrees today. I would not order from them again and I just hope they send me my AC before the summer is over.

Although the items were delivered in perfect condition but my problem is that after placing the order NO ONE ever sent an email with tracking for shipping which according to the initial order was supposed to have happened. Someone dropped the ball!