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HVACDirect.com Reviews Summary
HVACDirect.com has a rating of 4.6 stars from 1,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 1st among HVAC sites.
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In the past I have used HVACDirect on a number of occasions with great success. I am currently in need of a through wall 12,000 BTU A/C unit for a garage. I had the items in the cart ready to order, but their website was contradicting on what exactly was included in the part numbers that were recommended. My concern was the grille to finish the exterior side of the wall sleeve wasn't clear and wanted to find out from a professional at HVACDirect, if he would clarify by part number for me. When I called to get clarification from the representative, he failed to even hear my question and just popped off with "oh yeah, you need to purchase a wall sleeve". I didn't ask him about the wall sleeve. I asked him to slow down and listen to my concern, so I could clarify exactly what I was getting before I would pull the trigger on the order or I would call another company and order from them. He hung up on me! I see from other reviews that this company has slipped from custom service to lip service. I hope their sales numbers begin to reflect their poor service.
Web site slow
Jose was very very helpful on IM, talked me through options and helped me a great deal! Thank you!
Item showed up as agreed and installed fairly easy.
Pretty good! Except I need to read better! Bought a mini split, getting ready to finish install, need drain hose!
I found it very easy to compare units and easy access to the manuals for each unit to make sure it would be able to be installed in the space I have for it.
I have used you in the past and the shopping experience has been great.
Great, loved the way you could filter options.
Rating above based on experience so far, just delivered yesterday. If all goes well after installation, would change to a 5. More to come :)
We ate confused about the warranty and how to contact for it
Ordering the right product good so far. Thank you
Great. I saved money over your competitor.
Great reviews
Purchased from HVACDirect previously, very satisfied.
Fair
Was easy to order
Great sales rep. Easy to find what I wanted and the rep helped with the rest. Excellent service.
Found exactly what i was looking for
Found what I needed, you also offer financing, other sites did not.easy site, you were a little higher in price but you offered financing
Kari was a great help finding the equipment I needed for the right price. Thank you very much
Quick and easy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members