We ordered on june 4th the same day they took our moneyout if our account. They have had our order in processing for the past 11 day with no end sight to when it will be shipped. We have called multiple times. The first time we called (Monday) we were told that it was in the process of being shipped and will go out on Tuesday. The next day the money was put back in our account. We called out of concern because our money was refunded. We were told that there was no problems on the 7th and the next day andnthat the order will be shipped out the following day. That same day we received another invoice and they took the money out of our account again. So a few days we called again (mind you, its in the high 90's to 100 with no AC) we were toldnour order was just processed and it should be 3 to 5 days. So we called again when no shipping was updated. This time the costumer service lady told usbthe same thing we were told 5 days prior... nothing new. The same thing we've been hearing. She told us that she will figure it all put and call us back with information on when it will be shipped. She said it will be shipped that day or today... well it still hasn't been shipped... at this point we would. Like for them to honest. If it is not in stock... say so and refund our money as fast as you took it out... or ship the item
Seems great so far and check out seems to be great. I ordered on Friday and equipment showed up the following Wednesday. I installed the furnace and coil over thanksgiving and am extremely pleased with the furnace.
We had problems with the trucking company. Our Delivery was set up and confirmed for Monday delivery. I received a message Monday morning to set up delivery for Tuesday or Wednesday. I called to let them know we were already set for delivery and he told me there was no set up and he would have been the one to set it up. I hung up on him after I told him to talk to my husband. The order was delivered, not on Monday.
The prices are the lowest or the same on the same products. The Evaporator coil was damaged by the shipper. I sent it back and my new one will be arriving tomorrow. The box could of been better insulated like the compressor box was.
Smooth order and smooth shipping, I won't be buying hvac from anyone but hvac direct
Great selection and easy site navigation. Overall great experience.
Delivery went as expected was called to verify that i would be there to sign. Driver was great and product was easy to inspect and exactly what i ordered.
Excellent service and the product was shipped and received well.
Great experience so far. They returned calls and answered my questions. The answered their phones, gave me answers to my questions and sent the complete order in the time frame they said! A great experience!
The process of buying the unit was fast and efficient, thanks.
Great so far!
Saved lots of money over having to hire HVAC contractor.
I had a few questions about the product so I called the number on the site and the gentleman that answered was very nice and knowledgeable about the product, explained things so that I could understand them. The ordering was easy and the delivery company was very accommodating. Overall it was a great experience and I would definitely recommend this company.
Fast efficient and accurate from online search thru order and delivery.
Order was placed through a rep & the process was easy. Knowledgeable staff & courteous..
Great product and service! On time delivery and easy installation.
Everything was good and easy, ordering, tracking and on time
Ordered my items and they were delivered in a timely manner
Cost and shipping were excellent. Arrived quickly to my door step.
We received our components with no issues at all. Have not installed yet.
A great place to buy from, great prices and a fast shipper.
Overview
HVACDirect.com has a rating of 4.6 stars from 1,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 296th among HVAC sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members