HVACDirect.com

I had a question sent in Saturday night and didn't hear back before I had to order to get the weekend discount.

Updated with they run deals all the time. Customer service was great. They worked with me to get my question answered and the sale price and still got it grouped in with my first order I made.

As easy as ordering from Amazon. I was concerned about having a whole furnace shipped to my house as it's a bulky item. Turns out they ship with a freight truck with a lift gate. Truck showed up on time with the furnace tied down to a pallet and wheeled the furnace into my garage with a pallet jack. Buying a furnace off the internet is pretty darn easy.

Very easy to shop and fair prices. The only issue I had was that the heater coil that was listed in suggested items would not fit the unit that I purchased. I have yet to return it so I'll see how that goes

Shipping on an item this light and small is very high - more than $20. I wouldn't be buying this if it had come with the stove we paid $1800 for...should have come with it. Still not happy that we had to pay another $200 to have a working stove.

Has been easy until now.
When the driver came he was coarteus but he was in a hurry didn't gave me time to inspect the package. Told me to call the freight company with any claim.
Gladly everything is ok.

Easy to order. Was pleasantly surprised with a savings coupon.
The issues that i had with the delivery, the pallet did not support the weight of the stove so on delivery it was broken and made moving it from the end of my driveway to the house very difficult.

Just took a little longer than expected for delivery.
We ordered the incorrect product.
The exchange took longer than expected.
It took and extra call to get the refund.
The new unit installed without any major issues.
Generally acceptable transaction.

Everything was clear and understanding It was clear what I needed Very easy to follow! Wasn't to happy about surprise tailgate fee! I received my unit pretty quickly and was packed nicely with absolutely ' no damage ' at all! It's installed runs good and is very quiet

It was fast and easy and we are very pleased with the a/c unit

I placed the order using the recommendation off your website. For a 3-ton unit it recommends a 3/8-7/8 line set. The heat pump and coil actually need a 3/8-3/4 line set. I happened to have a 15' piece of 3/4 so was able to get the unit up and running. Took extra time to install twice and go and get the extra piece as well as I paid for a line set that I'm not going to be able to use.

The part worked perfectly and I now have heat in my garage.

The best way to shop for hvac systems. I don't even go to my local suppliers. I have shopped them all and HVAC direct has the same pricing or LOWER (with shipping it ends up the same). But no hassle and right to my door.

The purchasing process was simple, but I had a small fiasco after getting an email saying my purchase was incomplete after being billed. Then I had a huge fiasco with the shipping company that was used. They couldn't deliver when promised, argued that it had been delivered, then figured out after a full day and 3 phone calls that they still had it. However my purchase is in good working order.

This is third time I bought heater in the last year, how about some kinda discount. I asked for a discount for being a repeat customer. I was just letting you know about the damage to the units. Steve

I received my product everything looks good. I cannot give any further information because I am still in the process of installing. After it it's install I can tell you my complete assessment of the product.

Gaspack is great the delivery people messed up, when they arrived the driver claimed it was at the back if his truck and he would bring it later. We called that night and were told it was still on their dock. Another driver delivered it the next day.

This is my second order and it's only because of Dan. Dan makes the experience actually fun and he is very knowledgeable. You can tell he cares and is all about doing what is best for the customer. I tell everyone about him. Thank you again Dan.