HungryHouse.co.uk

We made an order for 3, it was £32, when the order arrived one of the orders which was advertised with chips arrived without chips and when we phoned to complain they said the advertisement was wrong, well my oh my they are really expensive king prawns, hungryhouse is an excuse to take money and not deliver what was ordered or take the money and not deliver at all and get away with it. If I went to India and tried it on there they'd probably rip my testicles off, maybe we should try that with the Indians that prepared our food, all we feel is ripped off, but on the up side we now know not to use this foreign British rip off site again. The restaurant was in Newcastle under lyme a place where a lot of foreign people go to rip the brits off.

UPDATE: Customer service has fixed my issue after rereviewing the problem. -4 Stars-

I wish I could give them 0 stars, after receiving undercooked food and feeling ill today they made absolutely no effort to help clarify this or fix the issue, just brushed me off, no respect for customers AT ALL.

Customer service took over ten minutes on the phone, live chat then took another 10 minutes before an answer, this is before the website kicked me off the chat and upon returning I could NOT get through to anyone, maybe they blocked me so they didn't have to deal with me? Yeah I believe so.

Absolute fraudsters who illegally refused to deal with their customer.

WARNING!
PLEASE BEWARE THIS APP IS A FRAUD!
PLEASE DO NOT USE THIS SERVICE!
Food NEVER turned up!
Complained to customer services but they refused to refund, instead advised me to contact the restaurant directly, even though I had paid extra money for their services so they should have taken responsibility.
Also I've put in a review about the restaurant but the app hungryhouse rejected the review, obviously because of the fact that I have exposed the poor standards of this restaurant, they didn't like this as it will affect the review of the restaurant thus people will not order through hungryhouse app, and therefore they will utimately lose out on revenues, it's befitting isn't it!
When I report this to the FSA I will also highlight the fact that you are deliberately keeping this review discrete for your own benefit rather than watching out for public interest.

I have been using Hungry House for a long time on regular basis. I have downloaded their iphone app to make it easier for myself to order food while on the way home from work.
When i wanted to make the payment i receiver an "error" message so i refreshed the page and clicked on "PAY" button again to try again.
Then i have received 2 emals with order confirmation and when i checked my online banking i found out that i was charged TWICE!
I have made an instant call to the vendor to aware them of a single order, they did cancel the duplicate from their side however they told me to contact HungyHouse for refund.
I did use the on website built in chat to request the refund based on their faulty app and i was told that i have to wait 3 DAYS for the money back!
STAY AWAY from them, they basically generating cash flow for their business by taking unauthorized loans from customers on 0% interest!
Customer service person named Joanna was simply repeating scripted answer without any compassion, and when i requested to talk with a manager i was simply told that he will tell me the same thing so is no point!
I have spent lots of money with HungryHouse over the long period of tie, i will no longer use their service as i have realized that they do NOT care about their customers at all.