HSBC

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights some effective customer service interactions and reliable product offerings, with particular praise for specific employees who provided helpful support. However, numerous complaints point to serious issues, including poor online banking functionality, long wait times, and unresolved financial transactions, leading to perceptions of untrustworthiness and inefficiency. The recurring theme of inadequate customer service and operational difficulties suggests a pressing need for improvements in both service delivery and technological infrastructure to enhance customer satisfaction and trust.