H&R Block

H&R Block's tax service is long and convoluted for no apparent reason. If you have any issues e-filing your taxes and need to start over, it is virtually impossible. I definitely will not be using their service again. Turbo Tax is a faster, more efficient, and more reliable route to e-file your taxes.

Highly not recommend to anyone.
Horrible experience…. It supposed to be a professional phone call appointment for tax return, after most of the time waiting for the staff to learn how to open the files from her college, when half way through process, the staff told me she will call me back as she just have a walked in client to be done first, Have me waited more then an hour for her to call back to get the rest of few questions done.

Avoid at all costs,efiled and discovered that
My idaho state tax for some unknown reason was duplicated for north Dakota, I've never been there,never worked there,and didn't fill out a state return for that state.just hoping it doesn't case me problems...

My husband and I filed our taxes this year through H&R Block online, again, as we have for years. We thought it was strange that we owed for federal and didn't get much back for state. Federal debt + state refund still had us owing $24.

We got a second opinion from another service: freetaxusa.com. We found it through our state's tax website.

$1773 refund.

All of the same info was entered in the same way on the same lines. It was effectively the same tax return but prepared by a different system. That is almost an $1800 difference. Never mind the fact that H&R Block wanted a heft fee to e-file them. It cost me a total of $15 to e-file with the other service, AND we have $1773 coming back now.

What kills me is they've probably been doing this to us for years. I wish I knew how to have past returns checked by another company to see if we got lowballed on those too, if that's even possible.

Did my taxes online which I just received them and they weren't the amount I was supposed to get, for the past week Ive been on the phone with them because now all of a sudden they are having "technical difficulties" after they told me they made a mistake, had me under a refund advance when i never got one, which they were able to see but now i just keep getting the runaround from everyone and they are refusing to give me my money back after several agents admitted to their mistake! They were only supposed to take $74 for the deluxe fee and the refund transfer fee, but instead they took $1400!

I Initially was angry with them. I felt they didn't do my taxes right but they did. Bernadette was very professional. I don't understand the tax system and had difficulties since my spouse passed away. I'm angry with the system not h and r block. I didn't realize how daunting this process is. And it's true the more you make the more they take. I never made that much money but now I have a lot more income and I see how the tax system works. It's very frustrating

The absolute worst. Wanted 120.00 dollars for a simple tax return i. E. 1044ez could not get forms to file because everything is shut down due to virus went to H&R Block to file and got prices from one hundred and ten dollars to over one hundred and eighty dollars. What a crock they are ripping off people who don't have any other way to do the right thing and file there taxes they should be ashamed along with our federal government who recommend these people.

So I did my taxes online. Had them all figured out. Aint been paid in six months fighting with PA UC. I want the tax advance sfter I show her how to do my taxes. I get denied the advance. Nothing like another kick and utter waste of money while im down.

First of all I drop my tax forms off at the end of June. No call for two weeks and it was a very simple tax return which I had actually done last year but decided to have a professional do it this year as sort of a double check.
I called to see if my returns are done and they can't find them. So I go to the office where I see that they are frantically looking for my tax forms which 15 minutes later they find them. They haven't been done yet So she does them in literally five minutes. And charges me $158. I said this is shameful you lost my forms no one contacted me it took no time for you to do this you should give me a discount. After talking to her and their manager there's no money in the bucket for people who came in later to file. This is a shameful way to do business I am on a fixed income making less than $20,000 a year. And let me mention again they lost my forms.
Never again.

H&R Block (deep sigh) used to be a credible way to file taxes, but the software is poorly executed. Its a clumsy program and keeps making me cycle back to verifications that it doesn't have a way to actual "verify". Finally I went to e file- gave my credit card (for yet another charge up fee) and suddenly it can't find the free federal efile code and asks me to call technical support. So I waited online in the chat for 20 minutes, then called the 800 number only to wait for another 34 minutes and have customer service hang up on me. This is the last year I am using this software. Poor customer service and bad software.

I had been going to H&R Block for at least 15+ years. And for most of them, never an issue. I don't know what has happened in the last 4-5 years at H&R Block, but this year I am paying 2,000.00 to CRA due to mismanagement of my taxes being done by H&R Block for that last few years. I am beyond words. I will not be attending this company again this year or any year hereafter for any of my tax needs. From this kind of mess up I could have just done them myself and made a wish over them that I got it right. I would amount to the same quality of care.

Went to them to get my taxes done
Out of a $211.00 return, I got a whole $8.00
The crooks got the rest.
I will NEVER use h&r block again. Totally got screwed
Next year... I'll do my own damn taxes.
Yes I'm beyond pissed off

Have used the online deluxe version for years and has been wrong several years in a row but eventually goes through usually costing us more than they project as it doesn't catch much. For the 2021 taxes, we filed and then received a rejection. Contacted them and they have no information but are welcome to print and mail to IRS. No refunds and then they ended the chat when we asked another question. Disputed the charge and refiling using another online product. Never again and should have known better.

I've used them for 10+ years through their online products with tax professional support.
This year I've repeatedly received the worst service ever with multiple CPAs through their online tool telling me they will work on my return on a specific day to then just disappear and never even reply to my many messages requesting an update.
I had to call their support line multiple times to ask what was going on and ended up being assigned, accepted and ghosted by multiple CPAs.
On top of all that the CPA that eventually filed my return, late because of the above, make some significant mistakes that I'm trying to get fixed.
I don't know what happens this year, they worked flawlessly for 10+ years and this year they seem they have never held a real job in their life!

I got taxes done in Philly Frankford Ave spot. The representative acted like he was annoyed that I was there having him do my taxes. I play lottery and when I took them out he got all pissed saying that he doesn't have time for that. Now other tax places charge u for service one fee regardless of how many years u were behind: not in H And R block. He charged me almost $300 for 2021 and I had also 2020 and he charged me separate fee for that year so I ended up paying almost $600. Are you kidding me? This is outrageous. And he took about 10 minutes to do both years so I know he didn't get me everything I could have gotten. Horrible Horrible Horrible experience. Back in 2010 they used to be great and now I don't get how they hire these rude people. Nobody cares about their job anymore.

I have had the worst experience with H&R Block, and the madness is still going on, they have not solved anything with me. My state taxes were not able to be filed electronically which is fine, but the issue is with H&R Block is that their customer service reps lack knowledge and are rude! Ive been going in circles for 2 months trying to get answer and guidance, after all I paid for both state and federal. Finally I have a case number due to my not having access to print my state taxes, and these reps are way worst than the others, a lady insisted upon talking over me, we got nothing solved and she hung up on me. I am extremely upset and I will never ever use H&R Block again and I will never ever refer anyone to receive their services.