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House of TonersReviews 28

2.0

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House of Toners Reviews Summary

The company has garnered mixed feedback, with some customers praising the affordability and quality of their ink cartridges, as well as their prompt customer service in resolving issues. However, a significant number of reviews highlight persistent problems, including cartridge incompatibility, defective products, and inadequate customer support, particularly regarding returns and refunds. Many customers report frustration with delayed responses and a lack of personalized service. Overall, while there are positive experiences, the recurring negative sentiments suggest a need for the company to improve its customer service and product reliability to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
5
value
5
shipping
5
returns
5
quality
5

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Bad toners
August 30, 2022

Ordered 4 toners and all of them do not work... their license should be canceled as they do not answer calls either.

Date of experience: August 30, 2022
Illinois
2 reviews
4 helpful votes
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It has run dry. But I admit I only use the printer sporadically since I am no longer in business with a home office anymore. Unless it dried completely out from minimal use between print jobs then it was not filled to full capacity. When sold to me. And the nozzles are not clogged up and/or dried out because the new remanufactured ink cartridge for another company just worked great 100% functional {Canon PG50}

Date of experience: April 30, 2022
Pennsylvania
1 review
0 helpful votes
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I bought a black HP 61 May 22,2021 INK CARTRIDGE from H. O. T off of feeBay... after a bit of use I noticed the base was wet and weeping ink, I had to keep drying it up with cotton to get it to print. Then it ran low on ink after about 8 weeks or so. Company refused to replace or even give part credit blaming me for touching the unit when it leaked. They even insinuated a was a liar when I confronted them for a replacement.

Date of experience: March 17, 2022
California
1 review
0 helpful votes
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Cartridges don't work.
December 31, 2021

Hoping to use less expensive ink cartridges, I ordered here. I chose the ones recommended for my printer. They didn't fit. "Incompatible" is the message printer kept giving. I double checked to be sure I ordered correctly - yep - exactly the numbers I used to get from Amazon that worked. Emailed to ask for authorization to return for refund. Began a series of emails with them saying it was my fault, I ordered wrong, then offering several steps that might make them work. I kept saying refund please. Weeks have passed and they aren't offering a refund. I only gave this company one star because zero isn't offered here.

Date of experience: December 31, 2021
California
1 review
0 helpful votes
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Terrible product
December 27, 2021

Based on past experiences, I will NEVER do business with houseoftoners EVER again! I will go back to a typewriter before I ever waste any more money on what they're pedaling!

Date of experience: December 27, 2021
Georgia
2 reviews
1 helpful vote
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Misleading description
September 26, 2020

Ordered from ebay, add clearly states and shows 2 cartridges, only recieved a black one, pictures attached

Date of experience: September 26, 2020
Florida
1 review
1 helpful vote
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Return of toners
September 20, 2020

Returned to sender same day. I did not go through normal return. They never refunded my money although they got the product. I no longer have that printer.

Date of experience: September 20, 2020
New Hampshire
1 review
1 helpful vote
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Complete junk
June 18, 2020

Beware this is one big scam buy on ebay they send junk then run you around if you buy from them just plan on throwing in the trash thats all its good for i hope they choke on the money they scam every one out of

Date of experience: June 18, 2020
California
1 review
2 helpful votes
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At first I was satisfied with their service and was ok with the product. Things have changed, when you call the answering service ask you about your order number and the name of the company you ordered from. It's no longer personalized. The majority of time they send you a defective cartridge and then you have to wait at least 5 days to receive the replacement. This time i was sent the wrong replacement not only once but twice. I send them a photo of the two wrong cartridge side by side and the paper work that shows a different number of cartridge. If I could put zero star, I would have done so. I

Date of experience: March 26, 2020
Illinois
1 review
1 helpful vote
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Best Quality and Service
January 21, 2019

I have been purchasing remanufactured HP ink for my business and my home printers. Always exceptional quality... works just like the genuine item. I buy on ebay through Dillonno1 and receive the items in Illinois after just a few days. In the rare instances where a cartridge was defective, I was sent a replacement immediately.

From my perspective, House of Toners ( Dillonno1) is the best place to buy HP ink cartridges.

Date of experience: January 19, 2019
New Jersey
1 review
1 helpful vote
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Not worth the money.
April 16, 2018

I got 2 Canon 240XXL type cartridges. One had the top detached so it was useless. The other lasted for about 30 pages of print (no pictures). I did not save any money at all!

Date of experience: April 16, 2018
Pennsylvania
1 review
3 helpful votes
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I purchased 8 cartridges (4 black & white, 4 Color) for my Dell V305 printer... after inserting 4 cartridges I decided to discontinue trying to use them. They would not print, and if they did the printing was illegible... I will never purchase from them again. I tried to contact them through *******@house of toners.com, no response from e-bay or house of toners... Disgusted, and disappointed

Date of experience: February 20, 2018
2 reviews
1 helpful vote
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BEST SERVICE
February 12, 2018

Thinking about buying HOI Compatible Replacement for Brother LC-61 (LC61) Ink Cartridge 4PK - Black, Cyan, Magenta, Yellow?

Date of experience: February 11, 2018
2 reviews
1 helpful vote
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Good Product.
July 31, 2017

I am always pleased with my purchase from Houseoftoners. Com. Exceptional product again with co-company. Thank you.

Date of experience: July 31, 2017
Florida
1 review
3 helpful votes
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This company is selling defective ink cartridges and providing every excuse in the book to delay or refuse a replacement or refund. Look elsewhere and pay a premium to avoid House Of Toners.

Date of experience: June 14, 2017
New Hampshire
1 review
5 helpful votes
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After reading all these poor reviews I felt I had to write about my experience with House Of Toners. I've been purchasing my ink toner from H O T for several years and have been very happy with their product, price, expedited shipping as well as their customer service. I remember having only one incident where I had a problem with a cartridge. I made one call or e-mail (can't remember which) to a customer service rep and immediately a new cartridge was sent out. There was no hassle, required return of the old cartridge or other inconvenience.

Date of experience: May 6, 2017
Washington
1 review
3 helpful votes
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I ordered 2 HP 78 cartridges and 2 #15.
The #15 has no problem--It swishes and is filled.
The #78's make NO SOUND and printer says empty!
I have no use for 2 empty cartridges--need a refund!

Date of experience: May 23, 2016
Massachusetts
1 review
6 helpful votes
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I bought a Canon 241xl color cartridge from Hse of Toners 2.5 months ago and... 1. It ran out of ink with light (under 50 pages) use. 2. The cartridge case leaked ink... making a mess.
Stay away!

Date of experience: January 2, 2016
New Jersey
66 reviews
236 helpful votes
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House of Toners
November 6, 2015

I came across Houseoftoners.com looking for ink for my printer 3520 and could not believe the prices and the amount of cartridges I could purchase. The prices are just below all others and the product is just as good if not better and best of all the shipping is free and really fast, you could not ask for anything better. You have to see for yourself and order big or small they arrive at the mailbox fast and ready to go. You just have to try this company and you will be saying the same as me. You have nothing to loose when you choose to read the review. Let me know if you like them as much as I do.

Date of experience: November 5, 2015
Maryland
2 reviews
4 helpful votes
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I had a problem with a cartridge from house of toners. Upon receipt of my complaint, they got me a replacement right away. Hard to beat their efforts at customer satisfaction

Date of experience: May 18, 2015

From the business

Low prices on high quality replacement ink and toner for your inkjet and laser printers, fax or copy machines. HP Ink, Dell Ink, Canon Ink, Epson Ink, Lexmark Ink, Brother Ink and Toner and much more.


houseoftoners.com
Founded in 2009
Chatsworth, CA, United States