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House of Fraser has a rating of 1.1 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about House of Fraser most frequently mention customer service, next day, and order number problems. House of Fraser ranks 111th among Department Store sites.
No positive highlights yet
I purchased 2 Michael Kors purses, 1 Pink, 1 Black not a cheap buy, on same order same day, the black one arrived no box just a plastic bag, next day the Pink arrived in a beautiful Michael Kors box.I went on chat 20 mins they cut me off, went back on chat after 14 mins they asked did I receive the purses,YES, I did but as both purses were for sisters, how can I hand one in a box & one in a plastics bag? All I wanted was the box sent, Not Possible I received the purses end of, is this what House of Fraser has become? I spend a lot of money with HOF, customer services is diabolical, you can't phone, it's chat/ email, these were purchased online & no one can assist with the problem, you've paid so what's your problem is the attitude, I will think carefully when doing my shopping in future as there is NO after sales service, thinking of all the other giants that have fallen already, HOF is not listening. Oh & I was charged p&p on both but ordered together? Soo upset & Angry
I returned over £200 worth of items via there website. Over a month later I still have no refund. There is no way of contacting anyone from House of Fraser, their customer service email just bounces back, they have no phone number, no live chat. Only messenger which they simply don't reply to. I have never been so frustrated, it is theft.
I do like this website.
I recently ordered a Paperdolls floral dress from their website and had it delivered here. The shipping fee of 10 pounds (for delivery from UK to Singapore) was a little expensive considering that many international clothing sites (e.g. ShopBop) that I've ordered from will provide free international shipping with a minimum purchase. ShopBop's intl shipping was free and faster and also had tracking information, unlike House of Fraser.
Nonetheless, my clothing arrived within 10 days as promised. I'm happy with that. :) The dress is lovely, and at 60 pounds it's a bargain.
What annoyed me was that I wrote a great review for the dress, and the website told me it was rejected as it 'didn't meet their review guidelines'. I said really good things about the dress! So I know that the reason it was rejected was I said the dress was very similar to a dress from the Dolce and Gabbana 2013 collection. That's the whole reason I bought it, as that D&G dress was sold out. House of Fraser must be scared that people will think the dress is basically a designer knock-off, which it WAS. U can even email me and i'll show u pics of the 2 dresses, lol.
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