I am SOOOOO annoyed and frustrated with this company. DONT EVER ORDER HERE! I ordered a dress on Tuesday night for my graduation Saturday and instead of choosing the free 2-3 day shipping offered, I expressed it overnight for $15. Considering I ordered on a Tuesday night, I should have received my order before Saturday. I received an update that my dress was shipped on Thursday morning, WITH FREE 2-3 DAY SHIPPING! I tried to contact customer service MULTIPLE times about the mistake they made JUST to receive an email saying they would refund my $15.On top of that they tried to lie about the mix up and ignored the fact they did not overnight my item. UPS (although they claim they use Fedex) confirmed that they shipped my item with 2-3day shipping. I deserve a refund as well as the item. My item isn't even arriving until Monday! I have no dress for graduation although I had my shoes/accessories/nails ready. I'm just at a loss for words.

My daughter bought an outfit that was supposedly on sale but still cost £45. She is a student with not much money. It took longer than expected to arrive and she had already attended the event she wanted to wear it for. She contacted the company for details on how to return it only to be told that sale items cannot be returned. Despite several emails they will not accept that they are breaking the law and that she has the right to return it within 30 days. She has decided not to return it as she feels she will never see the outfit or the money again. These people are fraudsters. How are they still in business? Do not buy from these crooks! Unfortunately the rating will not allow zero stars otherwise that is what I would give them.

I ordered a dress in a small, received an email stating they had no smalls left and asked if I would take a medium. I agreed to try a medium under the impression I could return the item if it were too large. The dress was huge and I received no refund slip with the item. Upon emailing them for one I was told this item is not allowed to be refunded or exchanged. I feel this is very unfair as if the item had been a small (like I had ordered originally) and their website had been updated correctly I wouldn't have wasted my money. I won't be buying anymore through them, plenty of other websites offering similar dresses etc and I have since even noticed the exact same items being sold on Alibaba for a FRACTION of the cost.

If you plan on returning anything to houseofcb GOOD LUCK as they do not follow the basic laws stated in the consumer rights act!

DO NOT PURCHASE their Tahnia dress. The crystals on it constantly catch on itself leaving totally embarrassing pulls and threads all over the dress after wearing it for only a few hours to dinner! I tried to return this dress to them asking for a refund or store credit, I would have been happy to take a different style dress as in the past I have been perfectly happy with the brand. However they declined my request and sent me a replacement dress. I then explained to them that I refuse to pay £199 for a dress that is clearly UNFIT FOR PURPOSE and that it is actually my LEGAL right under the consumer rights act to a refund. After also explaining and sending proof that a friend of mine purchased the SAME dress with the SAME issue and received a credit note, they continued to DECLINE my request due to "management refusal"!

Their inexperienced customer service team sent me this UNACCEPTABLE reply, therefore leaving me with no choice but to take them to the consumer ombudsman and file a claim with the small claims court:

"Hi Isabella,

Thanks for your email. I am sorry we aren't able to fulfill your request this time. However, I am afraid that our management remains firm in their decision.
If you have further questions, do not hesitate in contacting us.
Kind regards,
Lucila"

I never leave bad reviews, ever. The one and only time I placed an order through HouseofCB has been a nightmare. I ordered a dress which arrived on 12/28/17. After trying the dress on it didnt work for my body. The ribbon was left on and I paid $26.95 to return the dress via USPS on 12/29/17. Less than 24 hours after I got it. The tracking number shows the dress was delivered to the Las Vegas address on 1/2/18. I used the address provided on the packing slip. I have been emailing with thier *******@houseofcb.com and theyre giving me the run around. No refund, no help. Theyre are telling me to check with the shipping carrier. The tracking information on USPS is very clear. I have emailed with Noel, Nikki, and Lucila. This was the last email from Nikki.

" Hi there

Thank you for email. I do understand your worries but I do apologize as we are unable to process a refund / an exchange if we have not received the returned goods. Can I suggest to do a follow up with your entrusted delivery carrier for further information?

Warm regards

Nikki"

Please do not waste your money here. I looks as though I will be fighting a long battle with them to get my refund and I'm willing to wait as long as it takes.

I ordered an item from House of Cb and cancelled it before it was processed and dispatched. I was sent a letter of confirmation from them accepting cancellation of the order. I was also informed that nothing would be taken from my account. Weeks later the item was dispatched and an unauthorised debit taken from my account.
At this point (almost 2 weeks after returning the cancelled item) I still have not received the the refund, which they confirmed would happen.
To add insult to injury I have had to pay the postage to return the item; signed return. They also promised to refund this amount and have not.
I have asked for their complaints procedure and not received it. No surprises there!
An absolutely appalling service, that does not consider customers to be a priority.
Still waiting for a full refund.