Ashley C.

I am SOOOOO annoyed and frustrated with this company. DONT EVER ORDER HERE! I ordered a dress on Tuesday night for my graduation Saturday and instead of choosing the free 2-3 day shipping offered, I expressed it overnight for $15. Considering I ordered on a Tuesday night, I should have received my order before Saturday. I received an update that my dress was shipped on Thursday morning, WITH FREE 2-3 DAY SHIPPING! I tried to contact customer service MULTIPLE times about the mistake they made JUST to receive an email saying they would refund my $15.On top of that they tried to lie about the mix up and ignored the fact they did not overnight my item. UPS (although they claim they use Fedex) confirmed that they shipped my item with 2-3day shipping. I deserve a refund as well as the item. My item isn't even arriving until Monday! I have no dress for graduation although I had my shoes/accessories/nails ready. I'm just at a loss for words.