Hotpoint.eu

Last year I was notified I had purchased a tumble drier that was potentially faulty and of risk of setting on fire. At this point the tumble drier was less than 12 months old. I was told they would fix it within 8 weeks. I then called back when I had heard nothing to be told, the system had a fault and had not repaired machines in a first come, first served basis. I have just received a new e-mail saying it is now going to be June before it can be fixed, although they are offering me a new machine for £99. It will cost more than £99 to sent out an engineer, yet they are not willing to replace my faulty machine that is not fit for purpose. This morning I have been sent all round the houses, when I called the call centre. Firstly I was on hold 8 mins to be told I needed to speak to someone else and they couldn't transfer me. I was then on hold a further 5 mins when I called another number, to be told again they couldn't help me. I was then on hold a further 18 mins to speak to someone called Emma and when I asked to speak to a Manager she cut me off. I was then on hold a further 10 mins when Richard answered and he put me through to a Manager. I explained I was suffering from cancer and was facing major surgery in a few weeks and needed a working machine, she explained I couldn't have a free machine, but could pay for a new one at £99, but she couldn't tell me how long it would take to receive it. This is disgusting, how many house fires do they want to be responsible for! Great result I have received a call today from Indesit and they are exchanging my dryer for a new one. Thank you Karen who rang me and has put my mind at rest.