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Michelle F.

2 Level 2 Contributor
  • 3 Reviews
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Autos & Vehicles, Clothing & Fashion, Home & Garden

Member since January 2015

  • Reviews

    3

  • First Reviews

    2

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    344

Review Distribution

3 Reviews by Michelle

2/15/16
Last year I was notified I had purchased a tumble drier that was potentially faulty and of risk of setting on fire. At this point the tumble drier was less than 12 months old. I was told they would fix it within 8 weeks. I then called back when I had heard nothing to be told, the system had a fault and had not repaired machines in a first come, first served basis. I have just received a new e-mail saying it is now going to be June before it can be fixed, although they are offering me a new machine for £99. It will cost more than £99 to sent out an engineer, yet they are not willing to replace my faulty machine that is not fit for purpose. This morning I have been sent all round the houses, when I called the call centre. Firstly I was on hold 8 mins to be told I needed to speak to someone else and they couldn't transfer me. I was then on hold a further 5 mins when I called another number, to be told again they couldn't help me. I was then on hold a further 18 mins to speak to someone called Emma and when I asked to speak to a Manager she cut me off. I was then on hold a further 10 mins when Richard answered and he put me through to a Manager. I explained I was suffering from cancer and was facing major surgery in a few weeks and needed a working machine, she explained I couldn't have a free machine, but could pay for a new one at £99, but she couldn't tell me how long it would take to receive it. This is disgusting, how many house fires do they want to be responsible for!!!!!! Great result I have received a call today from Indesit and they are exchanging my dryer for a new one. Thank you Karen who rang me and has put my mind at rest.
7/30/15
I have just bought a Cheval Liberte horse trailer from BDS trailers in Sheffield. The service you receive is amazing and also the price is better than another supplier. I can't thank Kim or Ian enough for the service I have received.

Tip for consumers: Price and service excellent

1/14/15
As you have seen from my previous postings, DO NOT buy from DYLANQUEEN.CO.UK. The dresses are awful not like the photo's at all. My dress came with holes in it and THEY WONT REFUND MY MONEY. They may have posted an apology on this website, but this is the only communication I have had and since then nothing. This company is a disgrace. I have overcome Cancer and the tragic loss of my 17 year old Son and my dress was me renewing my wedding vows as a fresh start. I was heartbroken when my dress arrived and even more so when they wouldn't refund me my money.

Tip for consumers: DO NOT TOUCH WITH A BARGE POLE. AS YOU CAN SEE FROM THE PHOTO'S I HAVE ADDED MY DRESS LOOKS NOTHING LIKE THE PICTURE THEY ADVERTISED.

dylanq1
dylan q. – Dylan Queen UK Rep
Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk.

We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you.Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!!

Best regards,
Dylanqueen.co.uk Team

Michelle Has Earned 7 Votes

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Michelle F.'s review of Dylan Queen UK earned 6 Very Helpful votes

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