website thubmnail of Hotelteatro
How would you rate Hotelteatro?
grey star
grey star
grey star
grey star
grey star
Colorado
15 reviews
35 helpful votes
Follow tracee l.
Unfollow tracee l.
Send Message
Share Review
Report Review

I arrived and was told me Hummer would be parked at the open parking area beside the hotel. 6 hours later they come to my room--unannounced ( no call first or anything) and tell me I have to move my car. They ask me to move it to a lot miles away. They at first refuse to even give me a ride back to the hotel.
I am traveling alone, female, and 63. By the time they came to my room and said this it was almost dark.
The front desk manager, Kevin, was so rude.
He said things like... "Too bad! The house car can't be used to run you around, so don't ask"...
"OK, I'll give you a ride back once. But don't expect a ride to your car again!"
The valets were laughing b/c they had collected $40.00 to park it close by, plus the $50.00 for the valet service. Kevin promised my money would be returned when he came to my room to demand the car be moved. But he never gave the money backk. Nor did the Hotel.
The hotel was advised. A nice assistant manager, named Matt helped me, but couldn't help with the Kevin attitude and thievery, as Kevin is his boss.
I will seek the hotel owner when I get back home to discuss Kevin. I own a couple of resorts and if Kevin worked for me, he'd be looking for a new job.
Matt would be promoted.
The lighting in the rooms is all table lamps--no overhead lighting at all. Working in the room was impossible after 7:00 p.m. It was the same in the bathroom so dressing or putting on makeup was very difficult.

I attach the drive to their parking lots in photos. I can't get the photos to rotate to an upright position.

Do you want to do this with your car? How about missing all meetings b/c they won't retrieve your car!
YUK!

Date of experience: October 7, 2022