If I could give zero stars I would. There is no real site. It does not work. No response to emails. Shame on restaurant.com for being involved with this sham of a company. Working with my credit card company to get my money back.
Whoever is in charge of being the representative for this fraud company is sassy and unprofessional.
Scroll around and read the responses when people make legit claims. Whoever is responsible for responding to the reviews, needs to take a customer service course (or retake it). Instead of validating the reviews, they go on here to attempt to discredit the legit customer reviews instead of making it up to the customers. This is typical behavior for fraudulent companies, any respectable business would be ashamed if their representatives were behaving in a petty manner towards customers with legit complaints/ negative reviews for everyone to read.
Absolutely terrible... this should be labeled as fraud. No availability and prices for reservations using the card are more $$ if you just booked it yourself. Someone should investigate and shut this down. It is FRAUD!
Thought to myself, wow what an unbelievable deal. So I went to see what the conditions were and they blocked me from seeing past #1. So I went incognito and got the following full story they don't want us to see before we buy. Oh and by the way most hotels have free offers on their sites or discount site.
http://www.hotelandresortcard.com/how_it_works.php
You are correct many sites have deals. We invite you anytime to send us the deal so we can provide you an "apple to apple" comparison.
Why doesn't the website work? I have been trying FOR MONTHS to use the site but there is an error every single time, the same error, and this is ridiculous. I am going to report this place, because I have tried four times to get customer service to help me out, and have received no reply at all. When I first got the card I actually used it. But now the website is completely different and I can't even check out a hotel!
We have no control over individual devises and here is our response: We understand that you are having an issue with the Hotel and Resort Card web site.
We have tested our site and it works fine.
1. The first thing you need to do is enter the location AND Check in and Check out dates. WAIT A FEW SECONDS BEFORE YOU CLICK SEARCH.
2. IN THE EVENT THE PRECEDING SUGGESTION DOES NOT WORK: Clear the history in your browser and reboot your devise. If you are on a smart phone try turning it off and back on.
If you are trying to make a reservation on GOOGLE it will not work. GOOGLE is a search engine not a Browser, we recommended Browsers; Firefox, Chrome, Safari, Windows, etc.
3. If that does not work below are some sites that can help trouble shoot your problem.
1. https://www.google.com/search?client=safari&rls=en&q=browser+not+responding&ie=UTF-8&oe=UTF-8
2. https://appletoolbox.com/2017/01/iphone-will-not-access-certain-sites/
3. http://www.idownloadblog.com/2017/01/23/websites-not-loading-in-safari/
I was trying to see if i could save money on a rental car using hotelandresortcard.com.
The rate on their site was more than $100 more expensive than the rate i found on my own online for the same car and rental car company. Even when you factor in their discount, going this route would have been much more expensive.
Interesting as we do not offer car rentals at this time nor in the past
We bought these egift cards after our local news had it as the deal of the week. It was sold as a gift card but doesn't work as a gift card. Can hardly use anywhere we want and doesn't apply the entire amount so not a gift card at all (gives like a 10% discount). How can this be sold as a gift card? Our news station should have done more digging before promoting this scam of a "deal"
Sound like your local news station did not properly represent how the product works. Go here to learn more: https://www.youtube.com/watch?v=7uwbjcfKKhw&feature=youtu.be
My husband bought these and I have yet to be able to book a hotel, the website doesn't work. I sent two emails 168 hours ago and they say we'll get back to you within 48 to 72 hours and NO RESPONSE! Nothing! I want my money back I'm so irritated.
With all due respect ALL of customer issues are addressed in a timely manner.
Wow. I wish I had read the reviews before I purchased two vouchers. Looks like I've wasted $80.00. I had emailed the company requesting my refund. I can't active the vouchers and to hear the small discounts associated with this scam.
Clemmie Manning
*******@yahoo.com
Glad to compare rates.
Booked 4 nights in Savannah, Ga. And the hotel said they never got paid. We were out over $500. No answers from them and elsewhere, nobody could or would help, including Restaurant.com, the site where we got this garbage. I finally found someone and after 3 months of calls, texts and emails, I actually got a Cashier's Check refund of the full amount! I never thought I'd actually get anything, despite my repeated contact with him. Here's the information:
Ron Prupis
*******@gmail.com
*******665
They sometimes use Marketing and Promotions International or MPI as a company name. The check was sent from ******* NW 11th Ct, Sunrise, Florida *******
More than welcome to hear from you.
Traveling all over the country. Most of the locations where we want a room have no hotels in the program. Those that do have rates higher than I can get with AAA discount.
AAA is NOT avail at all hotels and honestly there are times they maybe cheaper than us with their discounts and times not.
My sister booked a hotel for me and my wife over Christmas. I was asked for my credit card for incidentals. When I got home I was charged $182. So I called the hotel and they told me that the 3rd part booking agents credit card was declined and I was charged. I emailed them right away. I've been getting the run around ever since. It wasn't till I threatened them that I got a call. I was told this whole story how their account got hacked and as a gesture of good will they gave me $100 to resturants.com. Another worthless website.
It's been about a month now and just sent my last email to them and got a reply that they are still working on my refund. It shouldn't take a month to get a refund. I called the hotel and they told me that all this company has to do is call them with a new credit card and they would issue me a refund. In addition, they charged my sister MORE than the hotel charged Me! Total Scum.
Due to a mix up there was a time delay before this was resolved. The reason the amount "ultimately charged to you was it was the amount we would have paid. Due to the mix up other than supplying the hotel a emplacement card you were the BENEFIT of our rate and we forfeited our PROFIT. I am all for everyones reviews it just matters that the facts are corrected and "alternate" facts ofehihc don't exist are used.
Can't even use their web site to determine availability at any of their participating hotels, as their web site doesn't function at all (just spins and spins)... avoid at all costs!
On our site there is a link to this message.:
We understand that you are having an issue with the Hotel and Resort Card web site.
We have tested our site and it works fine.
1. The first thing you need to do is enter the location AND Check in and Check out dates. WAIT A FEW SECONDS BEFORE YOU CLICK SEARCH.
2. IN THE EVENT THE PRECEDING SUGGESTION DOES NOT WORK: Clear the history in your browser and reboot your devise. If you are on a smart phone try turning it off and back on.
If you are trying to make a reservation on GOOGLE it will not work. GOOGLE is a search engine not a Browser, we recommended Browsers; Firefox, Chrome, Safari, Windows, etc.
3. If that does not work below are some sites that can help trouble shoot your problem.
1. https://www.google.com/search?client=safari&rls=en&q=browser+not+responding&ie=UTF-8&oe=UTF-8
2. https://appletoolbox.com/2017/01/iphone-will-not-access-certain-sites/
3. http://www.idownloadblog.com/2017/01/23/websites-not-loading-in-safari/
I have $1100. 00 worth of garbage... live and learn, even at my age, shame on me! Has anyone ever been able to book on this BS site?
Actually in the past 3 years we have over 6,500 successful reservations and over 2,000 repeat customers
Follow up to review by Cass R. (on specials@ restaurant.com offering the Hotelandresortcard.com discounted e-gift certificates ($40.00 for $400.00 worth of e-gifts)
Hey wish I had read your review before I bought. It gets worse for me... I stupidly booked a hotel room thru them & they immediately charged my cc. I read & looked at the fine print on the page of my confirmation and it said it could be cancelled within 72 hours. I cancelled and after a few days my credit came thru on the cc BUT minus $25.00. Contacted HotelandResortCard & they referred me to their terms which said may charge a $25.00 fee. You would have thought that it would have been spelled out on the booking page wouldn't you. I too have requested a refund from specials@ restaurant.com but haven't heard back. So it looks like I may be out of $65.00! BTW, I was suppose to receive a $30 credit on booking by their standards but only received a discount of $18.72! HRAC indicated that the hotel charged the fee, I called & they looked@ my cancellation and said they did not charge a fee~ Totally bummed...
UPDATE: Since posting this morning regarding my experiences. I have had responses from someone at HotelandResortCard and another email from their supervisor indicating that they would be refunding the $25.00 fee in 4-6 weeks.
I wanted to update this site to let all know that they were willing to listen to problems/complaints and deserve a kutos in doing so. I appreciate their efforts in making me a satisified customer.
What kind of bull $#*! is this card I bought the card and the hotels are more money then getting them myself
We wold be glad to run a proper comparison.
I purchased this a few years ago and NOTHING was received. Even better business could not get this site to refund my money.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would be glad to respond to you just e mail us at customerserviceassist.com and we can compare apples to apples on rates.