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Hostinger Reviews Summary
Hostinger's reputation is generally positive, with many customers praising its affordable hosting plans, user-friendly interface, and reliable uptime. The speed of service and effective migration processes are also frequently highlighted as strengths. However, concerns about customer service consistency, particularly in billing and finance, have emerged, with some customers reporting difficulties in obtaining refunds and a lack of cohesive support. While the live chat service is often commended for its responsiveness, there is a clear need for improved communication and streamlined support processes to enhance the overall customer experience.
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Our friends in Lithuania are the best hosting provider of Europe. And the fastest.
Excellent services with an easy to use modified website. With comprehensive support and professional engagements.
Hello,
Thank you for your appreciation; our team is over the moon!
Your high standards drive us to surpass your expectations and keep surprising you daily with our service.
Let's keep reaching for the stars together!
Best wishes,
Team Hostinger
Very straightforward and easy to use. I highly recommend their service.
Dear Alison,
We appreciate the recommendation! Our team works tirelessly to ensure that our control panel is intuitive and easy to use. We are glad to hear that we have achieved this!
Keep in mind that we're always beside you - feel free to contact us whenever, day and night.
Sincerely,
Team Hostinger
It was quick and easy to set up and just start using.
Hello,
How nice to receive your feedback and know that you have chosen Hostinger.
We strive to ensure a bump-free ride to your online success; thus, meeting your expectations of quickness and easiness is essential to us. Rest assured, you are in good hands!
Sincerely,
Team Hostinger
It's very nice and well web hosting site and they operate in Asian continent as well.
Dear Burhanuddin,
Thanks! We are truly honored to be catering to an audience all around the globe.
Our team is thrilled to hear that you enjoy our services. We are committed to working even harder on them to make sure your enjoyment only rises.
Best wishes,
Team Hostinger
What can I say, have used lots of hosting platforms, but Hostinger is not only faster in customer support responses but also have a very user friendly design.
Dear Sammy,
Your loyalty means the world to us! After all, your success is our success. Our team is incredibly thankful that you chose Hostinger to develop your online projects.
We can assure you that we're here for you whenever you need us, striving to provide you with the best service on the market so that you can easily reach your goals. Let us know if you need any assistance - we'll gladly jump in a conversation with you to get any obstacles out of the way of your online success!
Sincerely,
Team Hostinger
Hostinger is a great choice for website hosting. They provide good customer support, value, services, and load time.
Dear Stuart,
We are happy to be a part of your success. Our mission is to offer a stable, fast, and simple website hosting solution at an unbeatable price - it's exciting to see that we have accomplished it.
Our team promises that we won't stop here, though. Please have no doubt - you will always be our priority during the many years of our collaboration ahead!
Yours truly,
Team Hostinger
It's such a great experience and I love the services.
Dear Eyram,
Thank you for sparing a few moments to share your thoughts with us. We appreciate the five-star review!
As your hosting provider of choice, we pledge to continue working hard so that we can maintain this high level of excellence. Many great experiences are yet to come, and we hope you are just as excited about them as we are.
Best regards,
Team Hostinger
Weekly Backup is a scam! I lost 2 months of the content on my website and they DO NOT CARE! They don't REFUND! Never again!
Dear Ana,
Thanks for sharing your experience with us. We appreciate all feedback as it helps us improve our services and practices for our beloved customers.
We most certainly do care about your experience with Hostinger! Your satisfaction with our goods and services matters significantly; thus, we invite you to reach out to our Compliance Team to find the ideal solution. Please send us a message at compliance@hostinger.com with a detailed description of your case - our specialists will gladly assist you!
We are eagerly looking forward to your email so that we can turn your experience into a great one.
Best regards,
Team Hostinger
THEY DO NOT REFUND! I ask for a refund three weeks later of my purchase and they never did it. Moreover, the dashboard is hard to manage, and the server is slow even with a simple website.
Dear Jose,
Thank you for reaching out.
Making sure that our valued customers feel safe and confident after their purchase is vital for us; therefore, we offer 30 days money-back guarantee on all of our hosting packages. During this period, if our customer is not satisfied with their hosting package, they can submit a refund request to our Customer Success Team and get their funds back to the original payment method.
In this case, to better understand the situation you're facing, we have located your account in our system. We can see that the product you wish to get a refund for was purchased in late November and subsequently is not eligible for a refund under our refund policy. If you would like to learn more about our refund policy, please feel free to visit the link below: www.hostinger.com/refund-policy.
Regarding the server's performance and issues with the dashboard, please do not hesitate to send a message to our Customer Success Team via the Help section on your hPanel or via email at support@hostinger.com with detailed information on the issues that you are facing. Our specialists will gladly take a look at your issues and assist you in the best possible manner.
All the best,
Team Hostinger
I was continuously charged over the last 3 years. I disputed through my payment method (paypal) and this company never got back to me. It keeps charging me even after my Cpanel was deleted. Stay away from this spam company. This is my first dispute sent via paypal in 2019. They never cancelled my services and I was charged again in 2020 and 2021.
Case details
Case ID:
PP-D-*******
Disputed amount:
$23.94 USD
Seller info:
Hostinger International Limited
**************
*******@hostinger.com
Date reported:
January 8,2020
Invoice ID:
*******
Transaction ID:
58V*******374P
Transaction amount:
$23.94 USD
Additional Info
Your note:
This is a duplicate charge of transaction id 3XE*******RA*******V (from my checking account). I tried to contact the seller and did not receive any response.
Item details
Item name:
Payment for invoice HM*******
Item number:
HM*******
Quantity:
1
Seller contact:
Yes
Duplicate transaction ID:
3XE*******RA*******V
Duplicate item received:
Yes
Dear Ann,
Our team sincerely appreciates you bringing this matter to our attention, and we are sorry to hear you had such a frustrating experience. We want to use this as an opportunity to clarify any misunderstandings that may have arisen in regards to the situation you've faced.
We've located your Hostinger account to review this particular case. Taking into consideration the available information, we want to shed light on the auto-renewal feature, which seems to be the root cause of this situation. The auto-renewal option is enabled by default upon the purchase of our services so that you can enjoy an uninterrupted hosting experience; this feature is managed through the Billings tab in the hPanel. Our team is at your service to assist you in cancelling the auto-renewal if needed. It's worth noting that our system always sends a reminder to the email address registered at Hostinger about the approaching renewal period. Please find more information about the auto-renewal feature in our Terms of Service here: www.hostinger.com/universal-terms-of-service-agreement.
We can see that our Customer Success Team has processed a refund of the charges that were eligible for it as per your most recent query. Please keep in mind that if you have any unanswered questions, you can always reach us via our email at support@hostinger.com. Our team will be more than happy to answer them.
Kind regards,
Team Hostinger
Hostinger hosting site is a good web hosting site, I have been using for a few years, the customer support is very good, with many good options at a very low price.
I recommend to everyone looking for a hosting site
https://learn4earnmoney.com
Hello, Thiyagarajan,
Thanks a lot for sharing your feedback We want to let you know that we will always be here for you whenever you need us.
All the best,
Team Hostinger
I recommend Hostinger especially for those newbie or starter. The support is quite fast ir responsive. In other words
Hostinger is the best for me.
Hello, Whiz,
We're thrilled to hear that you're happy with your journey here at Hostinger.
From the bottom of our hearts, we say THANK YOU for sharing your experience with us. We're looking forward to many years of working together. Your success is the best motivation!
Best regards,
Team Hostinger
27 of September I mailed to HOSTINGER abuse hotmail after I found my Coinsphere wallet cleared of funds and complained about a company Rex Wealth Recovery (unregistered and unlicensed) that lured me in opening a wallet t to recover lost funds to it but since there is HOSTINGER policy on data protection I am unable to obtain required data of Rex Wealth Recovery to report them to authorities.
Since my reporting through mail however I did not receive even an acknowledgement neither a ticket to taking care of my case after three days.
To follow up my mail I have sent three times to HOSTINGER their own form about inappropriate content but simply again left without any response.
Well it is a strange and lousy attitude hardly met and seen even in post-communist countries where I live. I do not know what they want to achieve with that, certainly they do not offer helping hands to victims or they are only money collectors no matter what.
Dear George,
We are sorry to hear about this unpleasant situation, and we would like to assure you that we will never leave anyone without a helping hand.
Here at Hostinger, we are rooting for a safe and secure Internet environment for every user; thus, we take each situation extremely seriously and act upon it as soon as possible.
Our team has located your communications with us, and it appears that the situation has already been solved. If you need any additional assistance from us, please reply to any email we have sent you; we are available 24/7.
If you have not been able to receive an email from our Abuse team, we kindly ask you to check your spam folder or contact us via email at support@hostinger.com.
Our team is here for you, George!
Sincerely,
Team Hostinger
Together with Hostinger, we had good days and bad days. But as a whole, its a great service with helpful team.
Hello, Said,
We are happy that you took the time to evaluate us as we work focused precisely on the customer experience!
Rest assured that if you have any questions or encounter any difficulties - our Customer Success team is here to help you 24 hours a day, 7 days a week. Let's keep in touch!
All the best,
Team Hostinger
Service was OK for a few months, most of the tech support requests were answered with "Here is a page how to do it, do it yourself". Lucky I was able to make my own changes.
We host reviews to businesses and people who work for government and the courts.
A dishonest party did not like that we listed their work info (which we copied from their work website)
Thus the dishonest party claimed we posted "private info of a person" to our pages (untrue, in fact this info is all over Google with Google reviews.
We sent screenshots and links to where this info was copied from
However Hostinger ignored us, did not respond, they just suspended our account, this happened several times for 2 domains, all the same complaint and issues. They claimed we violated their TOS and pointed to "terror" as what we did to this person.
We had no choice but to move our sites and domains, where "the next host had no problem". I think part of the problem is Hostinger staff have poor English ability so they did not understand what they were told and instead of trying to understand they just agreed with the dishonest party and suspended their own customers account.
We have written several emails and messages to ask for a refund for the unused services but they ignore us and come back with silly, "you are right" but we did what he had to do BS.
While they get most of their clients from low balling low prices, the custom Cpanel set up is a nightmare and used to stop you from migration away from them. Things are not in normal places and it's over complicated not better than Cpanel.
Once they know you're not happy they ignore you
Dear Jose,
Thank you for the feedback. It is unfortunate that our Terms of Usage did not meet your expectations.
We have analyzed your situation regarding the legal base of the information stored on the website and concluded that it does meet our ToS. Our team understands the frustration from your side; therefore, it was never our intention to deteriorate our partnership. However, here at Hostinger, we seek friendly and secure Internet, and we were eager to consider both parties' interests. Consequently, after a thorough analysis, we will refund the unused funds to fulfil your needs.
It is truly sad that you did not enjoy the usage of hPanel; it is built on customers' feedback, and we would love to hear more about your difficulties. If you have a free minute, please drop us an email at quality@hostinger.com, and we will wholly note your feedback and help you out with the migration!
If, by any chance, someday in the future, you will give us a second chance, we will do everything in our power to upscale your experience. As we offer free SSL Certificates and paid ones, and we are continuously improving our Customer Success team's skills.
Our team is wishing you all the best!
Sincerely,
Team Hostinger
Excelente atención para personas que somos nuevos en esto de la configuración de hosting :) Recomendadísimo!
Hola, Jose,
¡Tus comentarios nos hacen sonrojar! Prometemos ir más allá para que tus proyectos en línea sean aún más exitosos.
¡Nuestro equipo te agradece sinceramente por confiar en nosotros!
Saludos,
El Equipo de Hostinger
Overall great, but sometimes the customer service representative is going away when I am figuring out the issue, and another takes over. Somewhat can create some inefficiency in the process.
Hello,
Here at Hostinger, we seek to empower our customers, and we are delighted to have you as one of our customers!
We understand that talking to the same agent may seem like a time-saver, but, as our practice shows, waiting for the previous agent to return results in longer waiting times, and we don't want to keep our customers waiting. That's why our agents work in shifts 24/7 and leave explanatory notes about the case when it is necessary to transfer to the next one. We want to make sure that they understand your problem immediately to continue to assist you successfully.
If, at any time, you feel that your question is not fully solved or you need more in-depth assistance, please let us know either directly on the chat or via mail at quality@hostinger.com. We will do everything to ensure that you are completely satisfied with the services and assistance!
All the best,
Team Hostinger
There are no words that can describe my satisfaction with Hostinger
Hello, Itamar,
Thank you very much for your trust! Your feedback makes us even more motivated to continue surpassing the market standards.
Our team wishes you the best of luck while continuing to build up your online projects. Cheers to our cooperation!
All the best,
Team Hostinger
I like Hostinger, support is working good. But I know that some time I must transfer site to other hostinger server. Because this server isnt work stable as normal. Response is coming very slowly. Maybe 2-3 times til year ends. His own hpanel is very good to use, very comfortable and ease to understand. Thanks friends, do best.
Dear Umid,
Thank you for sharing your experiences! We are so happy to know that you are enjoying our services.
Our team has already contacted you to ensure the well-being of your website! Let's discuss the best option and emplace it as soon as possible!
Sincerely,
Team Hostinger
From the business
Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Evert,
The fact that you took a few minutes of your day to share your feedback is what we can never thank you enough.
Our team is doing their utmost every day to ensure that you enjoy our services and trust us with your online projects. Let's keep building your success together!
Kind regards,
Team Hostinger