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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Easy to work with, fast response, awesome support.
Hey Antonio,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Besides the fact that I am contacting them for a second time to resolve the same issue that they said was reviewed and was fine and have wasted half a day trying to move forward shows me there is no customer support in place to handle their clients.
Hey Robyn,
We definitely want you to know we are here for you anytime no matter what. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I chose hostgator because of the low price, but poor service comes with it. I can't get my domains transferred, and moving my hosting over has been a pain in the butt, and it's not done.
Hey Jeremy,
We would love to figure out what is going on and see what happened. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I apologize Host Gator. There was confusion regarding issues that you were not responsible for. Tommy helped me out tremendously. Thank you for your help and patience.
Hey Sylvia,
We are so glad Tommy could help you out! Thank you for your updated review!
DJ
Customer Advocate at HostGator
I only have domain BUT Ikeep continually getting charged for hosting. I DO NOT HAVE HOSTING!
I always enjoy HostGator and bring all of my clients there and it is all because of the excellent support from Tommy D.
Hey Deborah,
Tommy is pretty fantastic isn't he? Thank you for your review.
DJ
Customer Advocate at HostGator
I have tried to use the chat featured 3 times and it does not work. I need help.
Hey Jane,
That's not good. We are here to help! We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
My website which you've hosted for 3+ years is not appearing. I have this error message: Your PHP installation appears to be missing the MySQL extension which is required by WordPress. I can't figure out how to get help from your troubleshooting team.
Hey Mary,
That could be caused by a few issues. We have asked an Escalations Manager to take a look and find out what is going on.
DJ
Customer Advocate at HostGator
My site was already hosted here under another account so to take direct control it was easiest for me to migrate it to my own account.
Hey Michael,
Thank you for being a part of the HostGator family.
DJ
Customer Advocate at HostGator
Good support once you get to talk to admin, really bad online chat support. Ones i talked to didn't even understand my question, really bad english. User friendly interface and not terrible prices.
WordPress was included and it was highly recommended
Hi Mason,
Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
Todo a ido de maravilla hasta el momento
Hola Rolin,
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Rolin,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Great pricing, and ease of use to get started and manage your webpages & emails.
Hi Nicholas,
We are always happy to hear this. Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
I needed to build a blog, but I pay the subscription since 2018 and I never been able to figure out how to build the blog. The tutorials are too confusing, either skip steps or are made for older versions of sites, and I am actually not using anything from what I pay for. If you have a service for blog building step by step or blog administration I would rather purchase such pack, because now this is useless to me. Thanks Lea
I dont know where i put my secret code for transfer my domain and the support chat is loading
Hi Guillermo,
It's unfortunate to hear you have been running into this problem while using HostGator. I have brought this to our escalations managers attention. They will be in touch soon to help walk you through any problems you are having with your domain name. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Good reviews/prices. This is, unfortunately, the most user unfriendly hosting site I've ever used. I'm struggling to find how to do simple things, and additional direction is impossible to find.
Hi Rachel,
I am sorry to hear you have been running into these issues while using HostGator. I have created a case for our escalations manager to look into regarding your account.
They will be reaching out shortly and are more than happy to answer any questions or walk you through anything you are having trouble with. Thank you for bringing this
To our attention!
Marissa
Customer Advocate at HostGator
Porque me parece una buena oportunidad para los que estamos aprendiendo
Hola Joel,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Joel,
Thank you for your review.
DJ
Customer Advocate at HostGator
Cancelled my package 3 times, yet still receiving invoices. Crooks.
Hey Liam,
Let us take a look at your account and make sure you don't get anything else. We have asked an Escalations Manager to follow up with you.
DJ
Customer Advocate at HostGator
Your rates keeps on increasing drastically all the time
Hey Axel,
We would love to see what increased. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Because Dollar2host always had problems and screwed me over big time about a year ago. I was just waiting for my domain renewal date was drawing near to leave them for good!
Hey Don,
We are happy to have you as part of the HostGator family! Thank you for your review.
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ghisela,
We would love to see what's going on. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator