Honest Solitaire

So happy we decided to buy a moissanite wedding ring from Honest Solitaire. We ordered the ring custom design and size and it arrived a couple months later because of customs. Customer service always answered when I had a question, and I can imagine they have a lot. A lot of inquiries to get through daily. I appreciate the price they are able to offer for the quality of the product, we would not be able to find anything else like it in the US.

Ordered a ring from website, 10 weeks ago, still haven't received it. I payed extra for fast track shipping so I would get it in three to four weeks because I had the engagement all planned. Messaged a number of time and not once would they give me an estimated time of arrival. Last time I messaged I was told it was shipped almost 2 weeks ago, but they never gave me a tracking number. This is being shipped within Canada. I also payed extra fee for buyer protection which is good for 60 days after order in placed, now I'm at almost 70 days and my protection, I'm assuming is expired, and I have no ring.

They explained to me the issues they had at the end of 2022 and most of 2023. I understand. They are a small local business. To be honest the first time I ordered they were in a tiny office they rented part time. I was happy to see them grow into a bigger office and eventually a store (where I ordered wedding bands in 2023, yes very late delivery). Overall though, they provided me with loaner bands when mine were late. This was great. My first purchase in 2019 went very smoothly and I received an amazing pear ring for my wife. All my final products are great and I've had no issues. I still recommend this small business and hope to see them on their feet again.

I was referred by a friend to get my custom ring designed here. I knew what I wanted in my mind but I couldn't find the right one anywhere.

I'm so grateful to this company for being so patient with me and helping me create such a wonderful one of a kind piece.

Thank you!

I went thru the process of getting a custom engagement ring made with Honest Solitaire. I dealt with Mackenzie during all the steps. I couldn't believe how fast I would get a response. Sometimes I would email late at night and receive an answer right away. The ring came out absolutely perfect and they nailed every single spec ( there were a lot). Being a guy and not knowing a lot of details that go into making a ring, they made it so easy to understand and navigate through the steps. I would recommend Honest Solitaire to anybody out there looking for a ring!

I worked with Honest Solitaire on a customized engagement ring, and it turned out beautifully! From start to finish, they were able to answer all of my questions about the process, production, and delivery of the ring. My (now) fiancee is in love with her engagement ring and receives compliments on a daily basis! I'm so happy to have gone with Honest Solitaire for our engagement ring!

Ordered a travel ring to use instead of the engagement I got my fiance that was thousands. I got an oval moissanite ring here that was in stock. Got it in just over a week. Ring is beautiful and I'm very happy with it.

When I was choosing a good jewelry for the anniversary of the wedding with my wife, I tried to find the best from the best. In my opinion, people always have to pay attention to various presents like jewelries, because they literally help your relationship to be stable and tight. I found this company and decided to apply to the managers here in order to find out all the details concerning a particular ring. They explained me everything politely and created an order. The ring came pretty fast and I have already gifted it to my wife. She ws so happy that I haven't seen her so happy.

NEVER GOT MY RING!
If wedding planning isn't stressful enough but ordering my wedding band from here made my stress and anxiety 100 times worse. I ordered my custom ring back in December and had to buy a wedding band from elsewhere as I did not get it in August! There was minimal communication and I had to reach out about 10 times through phone, email and messaging to get any answers, I was always told a "couple of weeks" every time and once that passed I was told another timeline if I could even get a hold of them. I found them very defensive and always blaming something (ie was on vacation, production delays, low staffing etc.), it was suppose to be done within 5 weeks but 9 months later and nothing... My fiancé ordered my engagement ring from here so I thought everything would go smoothly but now I would never recommend this business to anyone. I highly suggest looking at different places to order your rings from. I love to support local but ordering from here just caused more problems, there are other small business you can order from that are 100 times better.

I got the eterna band in 4mm G color. It arrived in about 3 weeks which was faster than they initially told me id have to wait. Overall my experience was really good. Their website and social media pages have improved a lot with videos and photos and more styles. If i didn't already have an engagement ring I so would have gotten the Majesty ring from there. Its so flipping pretty!

I had a custom design right made with 14k gold and E colored moissanite VVS clarity from Honest Solitaire. They're based in Calgary and have an office you can go to if you need although they don't actually sell rings from it, you can just make an appointment if you need to go in and get more ideas, info etc. I personally just emailed them my design and they quoted it in less than a day. Amazing experience, the ring is beautiful too and sparkles like n other even in dim lighting.

Unprofessional thieves. Take money from a young couple and lie and do not provide the ring. So disgusting and heartbreaking for a you couple to go through.

If you're looking to buy your partner a ring from here DONT!. They are more than happy to take your money and ghost you.

I placed an order in November for the Ashli ring, hoping It would arrive before Christmas as that's when I was wanting to propose….I was told it would take 6-12 weeks to arrive, we are now on week 18 (5 months), and still no ring, I have called numerous times, no answer. Texted, no response. Emailed, little to no response (99.99%) of the time.

You would think that buying an engagement ring would be an exciting experience… well it hasn't, both me and my fiancé have questioned whether or not we may have been scammed due to the lack of communication.

I understand that there's supply chain issues and it's hard for you as a company to track and update every one of your customers orders, but the least you can do is pick up the phone, respond to a text or email, even if it's the same answer. It's called customer service and unfortunately your customer service is non-existent.

Overall this experience has been the farthest thing from exciting. I definitely will not be recommending this business to my friends and family. It's a shame because our next purchase is going to be wedding bands… you lost a loyal and repeat customer.

Would leave a zero star review if I could

Take your money elsewhere

From start to finish I had an amazing experience with Honest Solitaire, they are personable, very responsive, attentive to details, and their craftmenship is no less than any other big brands out there with more exposure.

I was extremely impressed by how the ring settingcame out, cut of stone and quality of their service was overall.
We had a very unusual issue with shipping companies that i wont site here. But the owner of Honest Solitaire was so diligent and her patience and communication made it all possible for me to receive my ring after many hurdles with the shipping company in question.

I highly recommend them for any ring you are looking for, engagement, fun/everyday wear rings, wedding bands, anything really.
I will definitely buy from them again in the future, please if you have any questions or want to see the final product i received which was a heart shape moissanite ring, i will be happy to share my pics or videos, *******@moonlovexs

Again, above and beyond Honest Solitaire, you have a happy customer here and will refer business as much as I can:)

Simone -

I wrote a review on 04/05/20 and titled it MAYBE A SCAM. 5 days after writing that review I received the ring.
With so many online scams, I initially thought I had become a victim. With poor communication and false information about status of my order I began to think that a engagement ring was not coming my way.
I must say that the ring was beautiful until shortly after the one year warranty was up, the stone fell out. I contacted Honest Solitaire and they repaired the ring at no cost to me. But communication was still not the greatest. For a while I thought I would never see the ring again. It took 2 months from the time I shipped the ring to get it repaired. I shipped the ring in it original ring box but was returned to me in an envelope.
I upgraded my review to two stars because Honest Solitaire did not have to repair the ring outside of the warranty.
I would not have wrote a negative review if I wasn't falsely informed about the status of my order and the truth about the status was communicated to me.

Just amazing to work with you and see the final product, amazing work, amazing customer service!