Do not buy a ring from this company! I am writing this review on behalf of a friend of mine who had an UNBELIEVABLE experience with this company. My friend is very passionate about supporting local businesses and when she heard of this company she expressed her interest in it to her now finacé. He custom designed the ring but was never emailed a confirmation or final draft of what it would look like, even though he was supposed to receive this to give final confirmation. He was told the ring would be ready after 3-6 weeks following his confirmation. After 6 weeks there was still no word. At this point, my friend had been proposed to regardless of the ring. She called the store to inquire about the ring and was met with an incredibly rude response by their owner about their no-contact policy and that the ring would actually be ready after 16 weeks. Then in December. They went info the store. They dealt with the two young ladies at the store and they were lovely and polite, but incredibly unaware of their business policies. They had shared that they were experiencing delays and that it should arrive 12 weeks after being ordered (again a different number from the past two communications) and they could offer a loaner ring in the meantime. This seemed reasonable enough, and when asked about if there would be a cost to the ring, the girls were unsure and actually had to call the owner. They were told there would be no cost to the loaner ring, but just simply a damage fee to pay if the ring came back damaged or was lost. Since this meeting, my friends have received multiple emails requesting payement for this loaner ring. Then in January, they were told the ring was shipped and would be arriving shortly. Weeks later they were told the ring had arrived, but the owner was on vacation and the two young girls working in the store could not sing for the delivery. My friends tried for weeks to contact the company to get further information about when they could expect their ring and where it was since it had apparently been attempted to be delivered. They received no response at all. They finally booked a consultation online just to be able to speak with the owner of the store about what was going on with their ring. When they arrived for this consultation with the owner, the owner did not show up. They ended speaking to the same young girls that they dealt with in December and they were told that the owner doesn't actually work in the store, meaning that the earlier excuse of her being on vacation and being unable to sign for the delivery was a lie. My friends requested a phone call from the owner that same day to request a refund as the contract and agreement was not met. The owner was incredibly rude on this phone call and extremely unsympathetic. My friend has not had the opportunity to enjoy the last 6+ months of her engagement due to this extremely unprofessional and upsetting situation. Both her and her fiancé have been extremely stressed and have felt scammed throughout this entire process. I am disheartened for them both. They both have had to share their unfortunate experience time and time again when being asked to see the ring or the engagement story. They have also had to reschedule their engagement photos twice already. They have since learned many other upsetting policies of this company. I am hoping by sharing this story we can help other couples avoid the stress and frustration that my friends have had to experience. Unless you are in no rush for your ring and have no worries in trusting this company with your expensive purchase, I would highly recommend another store. I would also recommend taking a deep dive into their website and their policies.

On October 1,2022, my fiancé contacted Honest Solitaire to order a custom engagement ring. He advised the owner of what he wanted to order, filled out a form and provided his VISA number to place the order. He was advised that he would receive a photo rendering of the final design once it was completed and that the ring would be ready in 3 - 6 weeks. He never received a photo rendering, however the order was placed and his VISA was charged right away. He had no idea what the final ring would look like and to this day, we still don't know. He had to propose with a loaner ring instead of the real thing.
Once the six week period had passed and we got no call or update, I called to check only to be told pretty rudely by the owner that it was actually going to take 16 weeks. That would have made the completion date January 22,2023.
On December 3,2022, my fiancé and I went to the store to speak to someone in person about the photo rendering, and to find out what was going on because they would not answer our calls. The employees told us that they had no idea on the status of the ring, but in fact it would only take 12 weeks maximum, and the ring would arrive either just before Christmas or the week after. As we expected, it never came.
We called multiple times for the next two months with no answer until finally they picked up the phone in late January. We were told it was finished and being shipped. The website says shipping takes two and seven business days. We were also supposed to receive a tracking number and never did. We gave them 2 weeks to give them time for any delays but heard nothing. We called again several times, only to find out that the owner went away on vacation and apparently the employees are not allowed to accept any packages when she's gone so even if our ring did arrive, we wouldn't have gotten it.
I called and texted multiple times in February for a meeting but they ignored me so I booked a consultation with the owner herself through their online portal. When we got there, the owner didn't show up for our meeting and the employees told us they would probably be able to get us a refund. We had to tell them that their website states a no refund policy and the employees told us that they are not familiar with their own website.
It has been almost 24 weeks since we ordered our ring. We have no idea what it looks like, where it is or when it will get here. At this point we don't even know for sure if it's been started or not because this company has terrible communication and absolutely zero follow through. We have had to reschedule our engagement shoot twice and I have gone my entire engagement without a ring. I get married in 5 months and have no indication on where it is. We've been given multiple different completion dates, stories and quite frankly lies about what is going on with our ring. The store puts you in a position where they take your money and then hang you out to dry until your ring comes in… or not. They recently posted on their Instagram that their iPad broke which apparently means that clients have no way to call or email the store with any questions at all until it is fixed which they don't have a timeline for. I don't understand how a company in this day and age can function properly without a phone or a computer. We also found out that they only have a one year warranty on their rings and their website states that they reserve the right to revoke your warranty at their discretion. That sounds nothing but shady and very unprofessional for a ring company. For something as special as an engagement ring, I wouldn't waste your time with this company. Buying an engagement ring should not be a risk or a game and that's exactly what this company has put us through. We have recently discovered a myriad of other negative reviews of people who have experienced the exact same thing as us. We know better for next time to look reviews more thoroughly but regardless, this company is not worth the time or the hassle.

TLDR; they are very good at providing customer service up until the point when you place the order and pay. After that, good luck with trying to get an email back.

I ordered two custom rings with Honest Solitaire mid-June. The service and response time for emails was almost immediate. Within a couple of hours there'd be a reply. So I paid and placed the order. After paying the invoice, I emailed and asked if there's an ETA so far for when my order will be completed. No response. I followed up on my question by email every week or so. Up until there was a point when I realized there were no names in their signature in emails and there were no phone numbers on their website at all. Just the email address. Now, at this point it seemed like an online scam and I wasn't really sure. So I brought that up on my next email to them. They FINALLY email me back after this (3weeks after I paid) saying that the invoice mentioned a 4 week turnover period and they are not obligated to provide updates before then. They were quite offended I mentioned them sounding a lot like a scam, which I didn't say in a mean way. But I understand they thought it was an accusation. But if it takes that to give me a simple email back saying "eta 5 weeks as mentioned in the invoice" then I don't know what standard they are on for customer service. Okay. So 5-6 weeks pass and i haven't heard anything so I email again (mid august now) and I don't get a response. I follow up again a couple of days later and they say that one of the rings are complete and we are just waiting on the other one. So I give it a week and a bit and one of the rings show up at my doorsteps. No tracking number was ever given to me for this ring. Since I was happy (It is nice) I finally saw at least one of the rings, I didn't try to bug them about the other half of my order until I didn't get anything or any updates from them for the next 3 weeks. It was the middle of September so I emailed again asking about the rest of my order, to which I never got a response for. I followed up 2 more times after that and got nothing. That's when I started a new email chain with the invoice number asking for a response when they finally replied they said "We are just getting around to emails." " I will get in contact and follow up."
Okay. Guess what. I haven't heard anything since that email despite following up every week since then (September 24). Today is October 18, nearing 4 months after I ordered and paid and to this day I haven't received one of the rings (which would be fine if they kept me in the loop about the production/queue or if they said they're getting to it, etc). Even if the owners of that business reads this review, I doubt they'll understand from a customers point of view. They get defensive quickly and don't seem to try to understand what we think. If I get the other half of my order and an apology, then I will change my review.

TLDR; they are very good at providing customer service up until the point when you place the order and pay. After that, good luck with trying to get an email back.

UPDATE 12/04/2019:
I posted this review on Google Reviews after another user of this website suggested it. Not even 2 hours after I posted my review there, they message me through Instagram with this message:

"Hi. The owner just saw your review you left. We communicated with you that the men's ring was out of stock with the third party supplier or titanium. It's the only ring we outsource.

She is very disappointed in your review and we would be happy to continue working with you on your men's ring dilemma or exploring your options when you remove it."

I reply: "Hi,
The reply I got on email mentioned she will be following up with the third party supplier. I haven't heard back since, despite following up many times."

So they ignore me for months but when I bring it to the public's attention, they're suddenly willing to help resolve this, calling it MY dilemma? This business really frustrates me because I did offer to change the review if they'd just give me the product or the refund. They offered to give me a gold ring saying it costs more and is better for me but will take 5 weeks or so for it to be made but they wanted me to take the review down before they start production. Knowing how they are, I knew they'd just ignore me again. I also didn't care for a more expensive product. I just wanted my money back.
I told them that if they'd just give me a refund, then we can go our separate ways.
This is what they send me:
" Please send us a signed letter that you will remove the review and not repost/change to an appropriate review based on the woman's ring only once you've received either a refund or gold men's ring.
*******@gmail.com
We will refund you today."

They already frustrated me so much, I didn't reply to them as it is them who owes me money. I don't believe I need to write a letter to anyone to get my money back.
They followed up with me today, so I reply back: " Hi, just so you know, I'm not obligated to do anything for you. You are the one that owes me money. The longer you take to refund me the longer the review will stay the same. Keep in mind, I can put this conversation on the review at any time.
I already said I will change the review to your benefit as soon as you refund my credit card and let me know. You can use this conversation as proof."

I'm glad to say I finally got my refund after 6 months. (Although that money could've been invested to gain a interest for these 6 months). Hopefully this is the end of it all.

I never got an apology for any of this.