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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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Nice to know that appliances and other items are covered to help curb the cost if anything should break or hacked.
Homesafe has always serviced me efficiently. And respected the choices and has sent the respective companies to service me.
Norma, we're thrilled that you've had a positive experience with our services! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
A miserable experience they are great at collecting the monthly fees but find ways to not pay claims.
Thomas, after further review, we processed a payment of over $500 for your claim in November. It appears there is another claim currently open and we are requesting specific documentation from the Service Provider to move forward in the claims process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-332-4177.
Had a brief phone conversation. It went well. It is all good.
Mildred, thank you for your review! Please don’t hesitate to call us if you need anything.
Homeserve is new to me...if they do what they say, it is a very nice coverage to have. The telephone converation to enroll was very informative and helpful. Still confused on registering.
Kathryn, we appreciate the time you took to leave a review. If you have any questions or concerns, please don't hesitate to contact Customer Service at 1-800-332-4177. We are here to assist in any way we can.
I know my HVAC was 29 years old and still running. The guy doing the maintenance did find a leak and after testing and checking for the part it was found obsolete. It was said due to rust and corrosion from the photos and videos it would not be covered. I t seems to me that all HVAC's are going to get older and have some rust and corrosion. It seems to me why have a plan like this if it is not going to help on the replacement. I thought since the HVAC was still working but still needed a part that I would at least have some coverage for it. I am paying monthly for something to cover these problems and now it has gotten me deeper into poverty. Under another previous plan I got a total replacement on a refrigerator and stove that were older models.
Charlotte, we apologize for any confusion regarding your account. All calls are recorded for quality assurance, after reviewing the call from February, you had agreed to wait until March to call in to make the 6-month payment. Your payments will go back to running automatically once a month after the 6-month payment has run its course unless we otherwise from you. If you have any questions, please contact Customer Service at 1-800-332-4177.
The lady who called me was pleasant, friendly and nice. She took care of my billing issue quickly and efficiently. But a week later I received a letter (dated two days AFTER I gave her my new info) stating that my coverage would expire if I didn't update my account!
Joyce, we appreciate you leaving us a review. We are unsure why you received that letter shortly after addressing your payment issue. We can verify your account is active and up to date on payments. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
My experience was stressful with the time it took to complete, but I understood the reasons given.
However, everyone that I spoke with in Customer Service was very patient and willing to help me with my concerns. Also, the Service Repair Technician was pleasant, calm and knowledgeable. He did a very good job.
Patsy, thank you for taking the time to leave a review! We're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
From the initial call to claims with Brianna to the final talk with the authorization gentleman Kevin. The service is top notch.
Charlotte, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Any questions I had they were very helpful! I haven't had to need help with any appliances, yet!
Donna, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Excellent service---took care of our issue & got it resolved quickly
Frank, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
Mary, thank you for the review and welcome to HomeSafe! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact our Customer Service at 1-800-332-4177 with any questions or concerns you may have regarding your coverage.
Answered my questions and was very knowledgeable. Took care of my concerns.
We are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Became a ghost when things got hot. Also customer service needs retraining. To upset to continue. Looking another home warranty company that sticks with customer to the end and not worried about company monies.
Joe, we understand that you've had a negative experience. Your feedback is important to us. Please reach out to us directly at 1-800-332-4177 so that we can better understand your concerns and work towards a solution.
Very bad, rude adjuster and others, unfair payment for claim. I discontinued my service as of February but no one has contacted me? They took an automated payment without my permission! Refund me now
Dewey, our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service at 1-800-332-4177 to thoroughly review your contract, provide a detailed explanation of the claim, and address any specific questions or concerns you may have regarding payments on your account. We value your feedback and are committed to ensuring your satisfaction.
Explained what the situation was, but was not caring. If i need you in the future hope all will be caring about the situation
Vincent, upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. We want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-332-4177 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
The person who answered the phone was pleasant and said everything looks fine on my account. Still felt weird I received voicemails that said they're from HomSafe. Taking time to
Call and now answering a survey. It's hard to know who's who behind a text, email or voicemail.
Debbie, thank you for taking the time to provide your feedback. We value your input and encourage you to reach out to our Customer Service team at 1-800-332-4177 should you have any questions or concerns regarding your policy.
My furnace went out during one of the coldest weeks in Chicago. I had never made a claim and the process of approval scared me. Luckily the Homesafe team understood my dilemma and my furnace was repaired much faster than I expected.
Clifton, we are delighted to hear that our Customer Service representatives were available to answer your questions and assist you in navigating the claims process smoothly. If you have any questions or concerns in the future, please don't hesitate to reach out. We are always just a phone call away.
When I call for claim it is dire need. I live in a very rural area. W do not always have access to the repairs we need. I spent 3 weeks w/o access to plumbing can't run water because my toilet was frozen at the toilet trap. Seems everyone was having the same problem. My plumber could not get to me any sooner. Also most service providers don't want to wait for payment so I do not have a problem paying direct to them. I do expect full reimbursement for the work they do for me we are in dire need of service providers that are not out to rip anyone off by over charging and have no time to waste waiting on your company to give the go ahead nor do I as customer have time to wait on your adjuster to approve repairs they know fully what can be covered under home warranty.
Ester, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. We are always working on providing better services each day to ensure a better customer service experience. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
I would rate the overall service excellence, well satisfied
Verlyn, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, we value your business and appreciate your feedback! Should you require any assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.