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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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Our water heater went out… called Home Safe immediately. They made every attempt to find a plumber to take care of it. It took a day or so to find someone to come out but eventually we got our water heater replaced. Now… to bathe. They were quick to reimburse payment!🥳
Representative contacted was polite, professional, courteous and informative. Made sure she had the information needed to make sure the issue was rectified.
Gary, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
When I called the first person was very friendly I explained the situation and he then transferred me and the other agent was just as nice, (which for me is very important w consumer service)she look up my information called the repair person. He called back within and hour came out that day new the issue right away ordered part and by the end of week my refrigerator was fixed. He was very nice so the whole experience was excellent did tell my friends about Home safe.
Sandra, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I called because when i was reviewing my policy, the water conditioner wasn't checked off. Brilla made the correction & quoted me a higher premium but i told her the circumstances of my changed premium recently & to please leave it that way. She said she'd ask her supervisor & call me back which she did after only a short time. She said that she got an okay to
Keep my premium as it is with one added item. Thank you so much for making it possible!
We truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
It's not just about the Claims. It's about the overall Customer Service, which is exceptional.
Terence, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
This time I only called to make a payment. The representative was very nice and friendly and processed my payment and answered my questions.
Suzanne, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Very nice people Got problem taken care of quickly Helped me take care of the issue easily
Susan, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service, and we're delighted to have met your expectations. Please don’t hesitate to call us if you need anything else.
Doorbell broken: my deductible is $65 but had to pay $100 but should be reimbursed. Claim stated completed by Home Safe but it wasn't fixed yet. Contractor they chose is out of Maryland, I'm in Ohio, so it's been 12 days and my replacement to fix the issue is unresolved and I have no timeframe of when a simple Doorbell fix will be done. Contractor asked me if there were storms in my area, says he works 11 states and he's back in Maryland, 337 miles away. Ridiculous
Kathleen, we apologize for any confusion regarding your claim. After further review, it seems that the reimbursement for your deductible has been processed. We do not have control over the service provider's procedures. If the service provider has been paid for the repair, it is their responsibility to handle any updates on the repair. Please reach out to them for further information.
No issues, no problems. I called my contractor to diagnose the problem. Once it was assessed, I called HomeSafe with the diagnosis. It was approved. The contractor did their thing and it was done!
Donald, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Ronnie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Very knowledgeable! The response was very good and very thorough in response to my questions.
Mark, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Friendly customer service. I requested a booklet showing coverage and it showed up very soon.
Annette, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
No refrigerator since thanksgiving. DECEMBER 3RD - NOW*! WHATS YOUR PROBLEM? IN DETAIL. YOUR approval girl TRACY "NEEDS" RETRAINING. BILL (WILLIAM M FARACI).PSL,FL.
William, after further review, we have identified several factors that led to the delay in your claim. After your claim was denied, you sought a second opinion, which presented challenges for the claims department in obtaining the cause of failure from the service provider. Once the refrigerator was repaired, it was reported that the fridge was still experiencing issues. Currently, your claim is pending a replacement; however, the claims department requires specific documentation from the service provider to proceed. If you need assistance in understanding what documentation is needed to resolve this issue, please feel free to contact our Customer Service at 1-800-332-4177.
My interaction with everyone was professional and polite.a
They quickly handled my problem request.
Barbara, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
They sent a service provider same day who asset what was wrong and Home safe was so efficient in correcting the issue. So glad I had this service.
Gloria, we appreciate your review and are glad we could be of service. If you have any further needs or questions, please reach out!
The agent was very helpful and handled my my concerns and questions promptly
William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Ok fine good ok fine good. Ok fine good ok fine good ok fine good ok fine good ok fine good ok fine good
Thomas, thank you for your review! Please don’t hesitate to call us if you need anything.
I have highly pleased with Home Safe Home Warranty. They work with me in getting the needed servicer. If they do not have a local servicer for my problem they will let me select my own. Either way I have been highly satisfied and have had no recalls due to a fix failing. Give them a go and you can be satisfied as well!
Our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
They were very friendly and explained what they needed from me.
Nellie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
There were no issues. People were nice on the call. I will probably renew again if I can continue to afford the premiums, since I have limited income now.
Robert, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ida, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!