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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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We experienced a water leak. Made contact, they verified of desired provider and we were approved for reimbursement within 48 hours.
They use Thumbtack as the appliance repair service. Unfortunately they don't service the less common brands. But they did fix my GE appliances. For plumbing, they also didn't cover repairing pipes they said were corroded. So I would only use them for popular appliances. Disregard date of service, I had several visits, I don't remember all of them.
Brian, we appreciate the time you took to leave a review. We offer our customers the option of using their preferred Service Providers, or our Claims Department can assist with locating one. We do not contract out Service Providers, therefore, we have no say in their processes and how they choose to operate. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
All my experience was outstanding. It's more easy to work at home safe to get my job done. When I call it in
Otis, we love reading reviews like yours! They reassure us that we’re making our customers happy. If there’s anything else you need, please don’t hesitate to give us a call.
WHERE is my check to replace my dishwasher that could not be replaced no parts available still waiting on my check to replace a dishwasher that parts were no longer available to repair unit. Its been way to long! Tired of the runaround! Refund check 550.98
Shirleen, we apologize for any inconvenience this may have caused. After further review, we can confirm that a check for your reimbursement has been processed. You should expect to receive it in the mail within 7 to 14 business days. If you have any further questions or concerns, please don’t hesitate to contact our Customer Service team. We are here to assist you in any way we can.
Went very well with the customer service rep I spoke with, she resolved
The issue quickly, and answered my questions.
Richard, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Done in a timely manner. Nothing more needed to be said have a nice day.
Bruce, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Very fast turn around, the same day. They worked hard to find someone to help me
Teresa, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
Very easy to understand and too very good listener. Your representative took the time to enlighted me on the services and the cost of any services that may be needed. Again thank you
Robert, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
Technician was prompt to answer the claim call. Was able to complete the repairs in one day. Was clean, personable and we were very happy with his work and completion in one day. Claim was paid in a relative amount of time. I would recommend Armis to everyone.
Kimberly, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The representative on the phone was very pleasant and professional. Took the time to answer all my questions.
Antoinette, thank you for your valued support and for taking the time to leave us a review. Should you have any more inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
The service person was very knowledgable, excelent, poliite, and explained every thing he was doing and on time.
Lynn, we are delighted to hear this! Please do not hesitate to reach out if you need anything else.
Worked with me through the process. Excellent job explaining what to do. Well done.
Thank you for your review, Robert! We are dedicated to providing excellent service and support. If you have any questions or need assistance, please don't hesitate to reach out. We are always just a phone call away.
Everything went perfect this time from starting claim to getting the issue fixed.
Donald, we are glad to hear that we could assist you quickly! Please note that we do not subcontract Service Providers, which means we have no influence over their processes or operations. We are always happy to review your contract with you, explain the claims process, and address any issues you may have. If you have any questions or concerns, please don't hesitate to reach out to our Customer Service Department.
Representative was very helpful and kind. Helped me get my billing straightened out.
Karen, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Our bathroom faucet slowly lost water pressure and finally just drips of water would come out of it. We called Home Safe and they assigned a Plumber to our claim. He came the next day and assessed the problem. The following day the faucet was replaced! Great service!
Russell, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I was able to talk with rep to get claim started and get approval. Nicholas C was very helpful, professional and awesome in his help.
Linda, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Customer service was great - very helpful, polite, and professional.
Thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
I called to make sure the payment method had been corrected and the representative was helpful with both my home and vehicle coverages.
Diane, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
The service man called before he came. Once he got here it did not long for him to find the problem an take care of it. I was very pleased with all aspects of HomeSafe.
Wanda, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
After speaking with claims management concerning the repairs needed for my oven, I was pleased how she listened and understood the ordeal and quickly assured me that I would have what I needed for the repairs.
Cheryl, we appreciate the time you took to leave a review regarding your recent claim. Upon further review, the part you are speaking of is the hinges for the oven, which is a part that is not listed for coverage on your contract. The Service Provider advised that the part is no longer made by the manufacturer and suggested a replacement. We can verify the check for the credit toward the replacement has been issued. If you have any further questions or concerns, please don't hesitate to contact Customer Service at 1-800-332-4177.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Stephen, thank you for sharing your experience. We're glad to hear the process was quick and smooth, and we appreciate your trust in us. We look forward to maintaining this level of service for you in the future.