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From the business
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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I all ready did your survey last week or did you loose it, I was very impressed.
Have not heard back from no one as of yet from the issue with my pool or the plumbing in the house that was flood by the pool people
Jerry, it is unfortunate to hear there may be some confusion about your claim. According to the claim file, the last communication from the service provider indicated they were working on providing a new estimate for the pool valve and pump wiring. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-332-4177. We're here to help guide you through the next steps.
I was rather impressed because the agent was customer driven and understood my concerns. He reviewed the plan coverage with all the details. He was professional and courteous. He also offered to mail in the Home Safe booklet wich arrived this afternoon.
Yanny, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
A little confusing. Glad they paid some money for my air conditioning problem
Donna, thank you for your feedback! We're glad we could assist with your air conditioning repair, though we understand things may have felt a bit confusing along the way. If you ever have questions about your coverage or the claims process, our team is here to help make things clearer. We're always working to improve your experience!
I have not had any actual experience with their service but it's nice to know it is there. My conversation with the agent I spoke to was very helpful and pleasant.
Ann, thank you for sharing your experience—it's wonderful to hear that the materials were clear and that our team made a positive impression. We are always here to support you whenever you need us, and your kind words motivate us to keep providing helpful service.
It was very good and fantastic we appreciate. We are glad that we made decisions to choose home safe. Thank you for your service.
Lloyd, thank you so much for the kind words! We're truly glad to hear you had a fantastic experience and that choosing HomeSafe proved to be the right decision for you. We appreciate your trust and are always here when you need us!
Easy to use, very helpful and provides information quickly. Very satisfied with the results.
Thank you so much, Ronald, for your kind words and feedback. We’re thrilled to hear you found our service helpful and efficient, and we look forward to assisting you with any future needs. Your satisfaction is our top priority!
Polite, informative and productive as scheduled. Everyone answered all of my questions
Andrea, thank you for sharing your experience! We're glad to hear that everyone you spoke with was professional, polite, and informative, and that your questions were thoroughly answered. While we regret the initial delay due to the email issue, it's great to know the contractor acted quickly to resolve it once it was brought to their attention. We appreciate your patience and are glad everything moved forward smoothly from there.
Home Safe would not pay for repare or replace because technician said there were roaches in the back of it. I never saw any insects although the tech said there was a few before he opened the back panel.
Michael, it is unfortunate to hear about your experience. In some cases, certain exclusions, like pest-related issues, can affect coverage decisions. If you feel the situation was not handled fairly, we recommend reaching out to Home Safe’s claims department directly to request a re-evaluation or further clarification.
Home Safe Reps. Were speedy with great customer service. Thank you all again for assisting me in our repairs...
Jonathan, thank you so much for your kind words! It was a pleasure to assist with your repairs, and we're grateful for the trust you placed in us. Please don’t hesitate to reach out whenever you need support—we’re here to help!
So amazing even our service technician took a picture of of our home safe booklet to refer his customers to! We and he were so impressed! Very satisfied! Thank you armis!
Kevin, thank you so much for your kind words and support! We're thrilled our team not only earned your satisfaction but also inspired others—giving recommendations like that truly means the world to us. We look forward to helping you with any future needs and appreciate your trust wholeheartedly.
Still broken, going to call back get it right, overcharged and almost impossible to get refund
Edward, thank you for reaching out. Upon review of the claim, it appears that the service provider involved may have overcharged for the services rendered. As an independent business, they are responsible for any billing discrepancies, and unfortunately, we do not have control over their internal processes or refund policies.
We do see that another appointment has been scheduled with the same service provider. If you need any further assistance during this process, please don’t hesitate to contact HomeSafe Customer Service at 1-800-332-4177. We’re here to help in any way we can.
I wouldn't recommend you to my worse enemy. I call several time before i file a claim to make sure i am covered. The answer were yes, WHEN I FILE IT WAS A DIFFERENT STORY. And the claim is denied THIS IS WHATI CALL RIPPING OFF PEOPLLE
Serge, we appreciate your feedback. We understand how upsetting it can be when a claim is denied after being told coverage may apply. However, it's important to note that we can't verify coverage until a licensed service provider contacts us with the exact cause of failure, along with a full diagnostic report, estimate of costs, and part numbers. This information is critical for us to determine if the issue falls within the terms of your contract.
We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Very professional and easy to deal with and were well prepared with their proposal
Thank you, Frank, for your kind words. It’s wonderful to hear that the professionalism and preparation met your expectations, and we truly appreciate the chance to assist you. Looking forward to serving you again if the need arises!
Thank you so much for your kind words, John! We’re thrilled to hear the service met your expectations and that the issue was resolved smoothly. We appreciate your trust and look forward to assisting you in the future.
Nice talking with lady about my billing I'm going to continue to use home safe
Thank you so much for sharing your experience, Michael! We're glad to hear the billing chat was helpful, and we truly appreciate your continued trust. It’s a pleasure serving you!
Auto pay had a glitch because card expired, but they called me to get it right.
Thank you, Charlotte, for your kind words and for recognizing our team's effort to promptly resolve your auto pay issue. Your trust means a lot to us, and we're always here to ensure everything runs smoothly for you. We truly appreciate your support!
I recently received a call that by automated payment did not go through due to a computer glick. That was unusual but the issue was resolved.
Ruby, thank you for your feedback! We're glad to hear your claims have been approved and that the recent payment issue was quickly resolved. We appreciate your patience and understanding—and we're always here if you need anything!
So far I feel that this company is what I need for my home needs.
Wanda, thank you for sharing your positive impression - it’s fantastic to hear we are meeting your expectations so far. We’re committed to providing the quality and dependable service you’re looking for, and we look forward to supporting all your home needs. Your confidence means a lot to us!
Very professional and direct information, was able to answer all my questions
Thank you for your kind words, Michael! We're glad to hear that our clear communication and professionalism made a positive impact. Please don’t hesitate to reach out if you have more questions or need any further assistance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cindy, we truly value your time and appreciate the feedback you provide through our review process. While review requests are sent automatically after interactions, your input helps us improve and better serve you. Thank you for taking a moment to share your thoughts.